CATCHALL Reviews 326

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the products, highlighting that items often look even better in real life than in photos, and are made with high-quality fabrics and excellent tailoring. Many appreciate the elegant, feminine designs and the comfortable feel of the materials, noting that the fit is often perfect and flattering. Reviewers also frequently commend the customer service, describing it as exceptional, kind, professional, and genuinely attentive, with quick and helpful responses to inquiries. However, some people were dissatisfied with the ordering and return process, experiencing issues with sizing not being true to standard measurements and difficulties with returns or refunds. There were also mentions of orders arriving differently from what was pictured online, and a lack of communication regarding cancellations and returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers loving the dresses and... See more

Quality

Consumers consistently express satisfaction with the quality of the clothing, describing items as stunning,... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the simple and smooth... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, kindness, and... See more

Return policy

Users describe ambiguous interactions with the return policy, with many consumers reporting significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered several dresses that were very good and came on time. I had an issue with one dress with my zipper and customer service replied right away and took care of it immediately. I call that gre... See more

Rated 5 out of 5 stars

⸻ I am absolutely thrilled with this store! The dresses are stunning – elegant, feminine, and beautifully made, with high-quality fabrics and perfect tailoring. Everything looks exactly like the... See more

Rated 5 out of 5 stars

Great service! Great dress but too big for me. I asked the custom service for advise and they answered immediately and sent me another dress for free. Thank you again for everything!

Rated 5 out of 5 stars

Love the quality of the suit also the color was exactly was I expected My order was exactly as I saw on their website I will shop again with CATCHALL


3.7

Average

TrustScore 3.5 out of 5

326 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Two dresses

I ordered two dresses, size small. I wear a size four. One dress fit perfectly the other was more like a size two. The dress I kept is well made and looks great! The return process was simple and my payment was credited to my account within a week. The only reason I did not give this five stars is you pay for return shipping.

17 May 2024
Rated 4 out of 5 stars

I was worried when I ordered because of…

I was worried when I ordered because of the reviews got written here, I ordered 6 dresses all of them are similar to the pictures with good quality, except one I didn’t like much but it’s not bad, besides they send me a wrong dress and when I emailed them they let me to keep the dress they sent and send me the one I ordered for 100% free no delivery charge nothing

1 June 2024
Rated 1 out of 5 stars

I ordered a dress in March

I ordered a dress in March, and after multiple attempts of emailing them and no response to my emails to where my order is, I finally decided to post on Instagram that they are scammers and not to buy from them, and then few weeks later I received my dress, at the end of May. The dress I ordered was a very soft light blue color and what I received was a bright sky blue color. The dress seems well made but the experience and a different color of dress no longer wants me to buy from them.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

On June 4th I purchased a dress…

On June 4th I purchased a dress unfortunately it is too small, emailed twice to get a return label and no response. I have no one who can fit the dress so am stuck with it even though it’s a beautiful dress. Very poor customer service. 😔

4 June 2024
Rated 1 out of 5 stars

This is shocking

I ordered a dress in a size M (8-10) it arrived and no way is that fitting an 8 or a 10. I wrote an email to them and they explained how sorry they were and that they would send me the size L for free and would not ask for the other one back. I have constantly been checking and there has been no update on the order to say it has been shipped, so i have continued writing to them. Today i was informed after a week of them apologising and saying it would be here soon, that the dress was out of stock. IT WAS NEVER INDICATED THAT THIS WAS THE CASE BEFORE. I am honestly heartbroken by it and they have no sympathy for that either and will not just give me a refund for the dress.

5 June 2024
Unprompted review
Rated 1 out of 5 stars

This is not a real company

This is not a real company, they are scam. They take your money and never send you the products. Customer service never reply to your inquiries. STAY AWAY FROM THIS WEBSITE.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

I don't believe this is a legitimate…

I don't believe this is a legitimate company.
They sent my items with one missing. I asked for a refund and they informed me I needed to pay to send the item back for a refund when I hadn't received the item item in the first place. One dress arrived with the zip broken and of poor quality despite being very expensive.
In order for this company to be taken seriously they need to work on their returns process and their customer service. Until that point I would highly recommend not using their service.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

wonderful

wonderful clothes and in line with what I saw on the site, exceptional fabric, I was very satisfied with my choices for the summer, the clothes I chose fit perfectly!

9 May 2024
Unprompted review

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