CATCHALLReviews 

327
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the products, highlighting that items often look even better in real life than in photos, and are made with high-quality fabrics and excellent tailoring. Many appreciate the elegant, feminine designs and the comfortable feel of the materials, noting that the fit is often perfect and flattering. Reviewers also frequently commend the customer service, describing it as exceptional, kind, professional, and genuinely attentive, with quick and helpful responses to inquiries. However, some people were dissatisfied with the ordering and return process, experiencing issues with sizing not being true to standard measurements and difficulties with returns or refunds. There were also mentions of orders arriving differently from what was pictured online, and a lack of communication regarding cancellations and returns.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers loving the dresses and... See more

Quality

Consumers consistently express satisfaction with the quality of the clothing, describing items as stunning,... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the simple and smooth... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, kindness, and... See more

Return policy

Users describe ambiguous interactions with the return policy, with many consumers reporting significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered several dresses that were very good and came on time. I had an issue with one dress with my zipper and customer service replied right away and took care of it immediately. I call that gre... See more

Rated 5 out of 5 stars

⸻ I am absolutely thrilled with this store! The dresses are stunning – elegant, feminine, and beautifully made, with high-quality fabrics and perfect tailoring. Everything looks exactly like the... See more

Rated 5 out of 5 stars

Great service! Great dress but too big for me. I asked the custom service for advise and they answered immediately and sent me another dress for free. Thank you again for everything!

Rated 5 out of 5 stars

Love the quality of the suit also the color was exactly was I expected My order was exactly as I saw on their website I will shop again with CATCHALL


3.7

Average

TrustScore 3.5 out of 5

327 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(327)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

wonderful

wonderful clothes and in line with what I saw on the site, exceptional fabric, I was very satisfied with my choices for the summer, the clothes I chose fit perfectly!

9 May 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

I bought two items. Not only were they late but one product in particular was such poor quality. Poor quality material zip that does not work, ill fitting. I received this 2 days ago and all contact with supplier to send return details to me ,seem to be totally ignored. They have not had the decency to respond to any of my emails of messages via their live chat which is not live at all! I will never use them again
I didn't even see any information to alert me that the company is in China!!

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Payment with klarna

Would order two dresses and pay with klarna, it dosen’t work Iam getting an error ” Your payment could not be processed due to some reasons. Please try again or use another payment method.” For 10 times! And no answer when Iam chatting them.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Second order!

This is my second time ordering from them and I’m suuuper satisfied with all of the items I received. They are all show stopping items and I absolutely LOVE them all.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. I liked the shopping experience, the quality of the dresses and the smoith return. Definitely will be buying again.

26 April 2024
Rated 1 out of 5 stars

Do not order

It’s a really disaster…There is no customer service, i sent an email and no answer.
very long shipping even if you paid an express shipping.
Never order on this website !

6 May 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! Dress doesnt not look anything from the site and you can’t return them. I’m £136 down…sent me an email saying I can keep this dress as it will be too much to return and can order something for the same amount….absolute scam!

23 May 2024
Unprompted review
Rated 5 out of 5 stars

The dress I received is of truly…

The dress I received is of truly incredible quality, and I am extremely pleased with my purchase. The size fit me perfectly, accentuating all of my best features. I'm thoroughly satisfied and grateful for this exceptional product.

16 May 2024
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

Rated 1 out of 5 stars

Extremely disappointed with the service

I am extremely disappointed with the service. I have ordered a dress and the delivery it was very slow as they are all coming from Asia. The dress doesn't match with the size and doesnt have any label on to confirm that is the correct size ordered. I have contacted them via email a couple of times. I was asked to send photos with the dress on which I did and since then no one bothered to respond to my emails. I really wanted to have the dress for an upcoming event. Be aware of the size as this doesn't match at all.
I won't be bothered to order again from this company as everything is so slow or unresolved.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

I love the luxurious fabrics and the…

I love the luxurious fabrics and the neat cuts and chic materials

20 May 2024
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

Rated 5 out of 5 stars

Good quality

Good quality, perfect fit, fashionable,

18 May 2024
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

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