Castle Green Homes Reviews 

554
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales and on-site staff for being extremely welcoming, friendly, and supportive throughout every step of the home-buying journey. Many people also appreciate the clear communication, noting that the team is always ready to answer questions and provide reassurance without making anyone feel rushed. Some reviewers were not happy with the after-sales care, pointing out that unfulfilled promises and major unresolved house defects caused significant stress and frustration. A few consumers also mentioned experiencing slow communication, poor responses, and long delays when trying to get necessary repairs completed by the customer service team.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Reviewers... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are welcoming, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

Location

Customers had positive experiences with location and layout, highlighting plenty of open green spaces and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed with the sales team throughout my new home purchase. They’ve been incredibly helpful, friendly and knowledgeable, always taking the time to answer my questions without ever... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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Discover your new energy-efficient, Castle Green home today!

4.7

Excellent

TrustScore 4.5 out of 5

554 reviews

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4.7

All reviews

(554)

308 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely lovely homes beautiful area…

Absolutely lovely homes beautiful area and interior Rhiannon was very helpful

22 February 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your kind feedback. We’re delighted to hear you like the homes and surroundings at Woodland Manor, and that the team were able to help during your visit.

We really appreciate you taking the time to share your experience and will pass your comments on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

From the moment we walked into the…

From the moment we walked into the Sales office, Rhianna was polite and professional. She was very knowledgeable and nothing was too much trouble for her. Needless to say, we put a reservation deposit down within the week. At the appointment, she went through everything thoroughly and answered any questions we had. She was on her own in the office on this particular day, but wasn't phased by the constant flow of potential buyers walking into the office, whilst trying to go through all the details with us.

21 February 2026
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Reply from Castle Green Homes

Thank you for your wonderful feedback. We’re delighted to hear about your positive experience at Woodland Manor and that Rhianna provided such professional, knowledgeable and thorough support throughout your reservation process.

Thanks, Team CGH

Rated 5 out of 5 stars

Recently visited Woodland Manor with…

Recently visited Woodland Manor with family who are buying on the development. Rhianna and Ellis were really friendly and helpful.

22 February 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your kind feedback. We’re pleased to hear you enjoyed your visit to Woodland Manor and found Rhianna and Ellis really friendly and helpful. We really appreciate you taking the time to share your experience and will pass your comments on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

Purchased a house at Woodland Manor

Purchased a house at Woodland Manor, Rhianna and Ellis have been great.

22 February 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely feedback. We’re delighted to hear you’ve had a great experience at Woodland Manor, and that Rhianna and Ellis have been supportive during your purchase.

Thanks, Team CGH

Rated 5 out of 5 stars

Very happy with our experience so far.

Very happy with our experience so far.
We are also very grateful to the ladies in the sales centre for the help and guidance.

21 February 2026
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Reply from Castle Green Homes

Thank you for your kind review, we’re delighted to hear you’re happy with your experience so far. It’s wonderful to know the sales team have been able to provide helpful guidance and support.

Thanks, Team CGH

Rated 5 out of 5 stars

A friendly and helpful team

The show homes at Rydal View were beautifully presented and we were impressed with the quality of building and finish. Fiona was very helpful and informative and understanding of our (very particular!) requirements. Lindsay who met us for our site visit at Swn y Mor couldn’t do enough to make sure all our questions were answered.

11 February 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely feedback. We’re really pleased to hear you found the sales team friendly, helpful and informative during your visits. We really appreciate you taking the time to share your experience, and we’ll make sure your comments are passed on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

Amazing customer service from Rhianna

We have recently purchased a property at Woodland Manor with the help of Rhianna. Every visit has been made really easy and straight forward. Rhianna has gone above and beyond to assist with our purchase and we now cannot wait for completion day. Thank you.

21 February 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely review. We’re so pleased to hear Rhianna made your experience at Woodland Manor smooth and straightforward. Congratulations on your new home! We look forward to welcoming you on completion day.

Thanks, Team CGH

Rated 5 out of 5 stars

Warm, welcoming and helpful experience at Castle Green Homes

My partner, myself and our 8 month old had a great experience with Carol and Heather from Castle Green Homes when we went to view the show homes in Wrexham.

From the moment we arrived, they were welcoming, friendly, and incredibly helpful without any pressure. The overall experience was excellent – the show homes were absolutely lovely, beautifully presented, and really helped us get a feel for the quality and layout of the houses.

While we’re not in a position to buy right now, it was so useful to see the homes in person and talk things through. We left feeling very positive and would highly recommend Carol and Heather to anyone considering Castle Green Homes.

14 February 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your kind words. We’re thrilled to hear that you had such a positive experience with Carol and Heather. It’s wonderful to know you felt welcomed and supported while viewing our show homes, and that the visit gave you a good feel for the quality and layout of our homes. We really appreciate your recommendation and look forward to helping you whenever the time is right!

Thanks, Team CGH

Rated 5 out of 5 stars

A massive thank you to Donna and Bianca…

A massive thank you to Donna and Bianca for helping us move in, we had a year long moving process due to a tricky chain but they were incredibly helpful and accommodating throughout what was a stressful process. They have always been happy to help, no question or issue has been too much and we’ve felt they’ve been on our side from the beginning. A brilliant customer experience, thank you again!

16 February 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your kind words. We’re delighted to hear that Donna and Bianca were able to support you throughout your move. Your feedback means a great deal to us, and we’ll be sure to pass on your thanks to them. Wishing you every happiness in your new home.

Kind regards,
Team CGH

Rated 5 out of 5 stars

Very friendly & helpful!

Both Carol & Heather have been very friendly and helpful guiding us throughout the whole process of purchasing our first house together as a couple. We really appreciate their professionalism.
We both are super excited to move into our new home shortly!

15 February 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

We're happy to hear that our team was helpful as you purchased your first home. We appreciate your kind words, and we wish you all the best as you move in!

Thanks, Team CGH

Rated 5 out of 5 stars

Fantastic company

Fantastic company, really easy transaction by the team in Rossett, sales office employees were amazing to get any queries sorted out promptly! Highly recommend if you are looking to buy a new home.

7 February 2026
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Reply from Castle Green Homes

Thank you for your fantastic feedback. We’re delighted to hear that our team at Trevalyn Place, Rossett made the process so easy and promptly supported you with any queries. We really appreciate your recommendation and wish you every happiness in your new home.

Kind regards,
Team CGH

Rated 5 out of 5 stars

Excellent customer service

We have just bought a new house on the Rydal View development in Colwyn Bay. The whole purchase experience was handled very professionally by Fiona & Venita in the sales office on site. They guided us sensitively through the process, and were always polite, helpful, friendly and professional in all our dealings with them.
That service has continued post purchase.
Thank you Fiona & Venita for helping my 87 year old mother in law to settle into her new dream home.

21 January 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

We're happy to hear that the purchase experience was professionally handled. It's great to know that you found the team to be polite, helpful, and friendly. We appreciate your positive feedback and are so glad your mother-in-law is settling into her new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Rhiana and Ellis are welcoming

Rhiana and Ellis are welcoming , friendly and knowledgeable and helpful.

The show homes are beautifully presented

You can enjoy a visit without any sales pressure .
The site is well worth a visit. The best new development in Congleton .

1 February 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your wonderful feedback. We’re delighted to hear that Rhianna and Ellis were welcoming, friendly and knowledgeable, and that you found the show homes beautifully presented. It’s great to know you enjoyed your visit without any pressure, and we really appreciate your kind comments about the development. We hope to welcome you back again soon.

Kind regards,
Team CGH

Rated 5 out of 5 stars

Made to feel welcome

Made to feel welcome, great level of service and informative about potential options and plans.

31 January 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your feedback. We’re delighted to hear that you felt welcome and received a great level of service, and that our team was informative about the potential options and plans. We hope you enjoyed your visit and look forward to welcoming you back again soon.

Kind regards,
Team CGH

Rated 5 out of 5 stars

Donna and Bianca have been amazing

Donna and Bianca have been amazing! It was a long process as we reserved the home before it was built but they were supportive all the way!

30 January 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely feedback. We’re delighted to hear that Donna and Bianca were amazing and supported you throughout the process. We’ll be sure to pass on your kind comments to them, and we hope you create many happy memories in your new home.

Kind regards,
Team CGH

Rated 5 out of 5 stars

Fantastic support given all the way…

Fantastic support given all the way through the process, couldn’t have been any better.

30 January 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your fantastic feedback. We’re delighted to hear that you felt fully supported throughout the process and that your experience couldn’t have been better. We really appreciate you taking the time to share this with us.

Kind regards,
Team CGH

Rated 1 out of 5 stars

Ongoing problems with construction…

Ongoing problems with construction traffic from a Castle Green Homes site near my property. HGVs regularly block pavements and the road, forcing pedestrians into the carriageway and cars into oncoming traffic on a blind bend.
Mud is constantly dragged onto the road and splashed up the sides of cars driving past. Despite raising this directly with Castle Green Homes, the issue continues.

Rydal View, Colwyn Bay, Kings Drive.

Update, Nothing has been done. They still continue to put mud on roads all around the area. It's unpleasant for road users and residents.

27 January 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for taking the time to share your feedback. We completely understand how disruptive construction traffic can be for nearby residents, and we’re very sorry to hear about the issues you’ve experienced.

The safety of pedestrians, motorists and the local community is extremely important to us, and we take concerns around traffic management and road cleanliness seriously. To help us investigate further and address this as quickly as possible, could you please let us know which of our developments this relates to?

We appreciate you bringing this to our attention and thank you for your continued patience while works are ongoing.

Kind regards,
Team CGH

Rated 5 out of 5 stars

Donna and Bianca

Donna and Bianca have been amazing during this whole journey! Thank you!!

26 January 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you so much for your kind words! We’re thrilled to hear that Donna and Bianca made such a positive impact during your journey. We’ll be sure to share your feedback with them.
kind regards,
Team CGH

Rated 5 out of 5 stars

Such a positive experience

Our experience with Castle Green has been excellent. Our journey to home ownership has not been straightforward, I have been navigating some serious health issues requiring hospital inpatient stays and innumerable appointments. Sally snd Hilary have been unfailingly professional, kind and supportive throughout the whole process. We were kept up to date at every step with clear communication. They made what could have been an extremely stressful time in our lives an easy and joyful one. I can’t thank them and the entire Castle Green team enough for helping us to secure our beautiful new home.

25 January 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your kind and thoughtful review. We’re so pleased that Sally and Hilary were able to support you throughout your journey and keep everything clear and stress-free. Congratulations on your beautiful new home, and thank you for trusting Castle Green.
Kind regards, Team CGH

Rated 5 out of 5 stars

I can't praise Sally and Hillary…

I can't praise Sally and Hillary enough. Lovely, helpful, knowledgeable, and in a no-pressure environment. Thank you :-)

25 January 2026
Castle Green Homes logo

Reply from Castle Green Homes

We appreciate your kind words! We're happy to hear that you found our team to be helpful and knowledgeable.

Thanks, Team CGH

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