Castle Green Homes Reviews 

552
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales and on-site staff for being extremely welcoming, friendly, and supportive throughout every step of the home-buying journey. Many people also appreciate the clear communication, noting that the team is always ready to answer questions and provide reassurance without making anyone feel rushed. Some reviewers were not happy with the after-sales care, pointing out that unfulfilled promises and major unresolved house defects caused significant stress and frustration. A few consumers also mentioned experiencing slow communication, poor responses, and long delays when trying to get necessary repairs completed by the customer service team.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Reviewers... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are welcoming, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

Location

Customers had positive experiences with location and layout, highlighting plenty of open green spaces and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed with the sales team throughout my new home purchase. They’ve been incredibly helpful, friendly and knowledgeable, always taking the time to answer my questions without ever... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

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4.7

All reviews

(552)

308 reviews in the last 12 months

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Rated 5 out of 5 stars

Laura at hawthorn meadows has been…

Laura at hawthorn meadows has been great , from the moment we walked into the sales office to us sitting down and finalising everything shes been great, professional, polite, caring and understanding.
She new every answer to every question we asked.

1 March 2026
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re so pleased to hear Laura made your experience at Hawthorn Meadows so positive.

We’ll be sure to pass your kind words on to her. Wishing you every happiness in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

I can’t recommend Castle Green enough

I can’t recommend Castle Green enough. We had our house sale fall through at the last minute making us very nervous that we would lose the house we had reserved. Castle Green were extremely patient and helpful making sure the process went as smooth as possible.
The development is lovely and the style of houses are fantastic.
We have been here for just over a week and couldn’t be happier. The build quality is great and so is the communication with site, we had a few very small snags which have been sorted straight away. If I could give 6 stars I would.

6 March 2026
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Reply from Castle Green Homes

Thank you for your wonderful review! We’re delighted to hear you’re so happy in your new home and that our team could support you through the process. Wishing you many happy years in your Castle Green home!

Thanks, Team CGH.

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and fantastic support throughout the purchase of the property.

16 February 2026
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Reply from Castle Green Homes

We are happy to hear that you received excellent customer service and support during your property purchase. Thank you for your positive feedback.

Thanks, Team CGH

Rated 5 out of 5 stars

Castle Green

Castle Green was very helpful in allowing us to buy our first home. They guided us through the process of buying a house and allowed us to complete everything we needed in order to obtain the plot we wanted. Every service was easily explained and completed with castle green. Laura and Heather were great in helping us buy our first house, they communicated with us quickly and would push solicitors when we needed.

5 March 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback. We’re delighted to hear that your first home-buying experience was a positive one and that Laura and Heather were able to support you throughout the process. We wish you all the very best in your new home.

Kind regards,
Team CGH

Rated 5 out of 5 stars

My experience at Castle Green Homes at…

My experience at Castle Green Homes at Trevalyn Place Rossett has been nothing less than exceptional.
Kelly and Kirsten, the Sales Reps, have gone above and beyond to make the process easy and what could even be a stressful time enjoyable.
They are knowledgeable, helpful and quick to respond to any queries even on their days off!
Heartfelt thanks to you both x

4 March 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely message! We're delighted to hear you had such a positive experience at Trevalyn Place. Kelly and Kirsten will be thrilled to hear your kind words. Wishing you many happy years in your new home! 🏡

kind regards,
Team CGH

Rated 5 out of 5 stars

Fabulous Woodland Manor

Fabulous show homes with excellent customer sales services at Woodland Manor. Home buying is a huge decision but the information provided by Rhianna and choice of incentives available really helped us to make the right decision. Castle Green Homes offer varied plots and home designs available, with local amenities and access to green space nearby, which helped to make our decision much easier. Highly recommend.

20 February 2026
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Reply from Castle Green Homes

Thank you for your fantastic review! We’re delighted to hear you enjoyed visiting our show homes at Woodland Manor and that Rhianna’s support, along with the range of incentives available, helped you feel confident in your decision. It’s great to know that the variety of homes, plots, local amenities and nearby green space all played a part in making the process easier for you. We’ll be sure to pass on your kind words to Rhianna. Wishing you every happiness in your new home, and thank you for the recommendation!

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Great experience 👍 Special appreciation…

Great experience 👍 Special appreciation to Carol for making our journey smooth! Such a lovely lady!

27 February 2026
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Reply from Castle Green Homes

Thank you for your great feedback! We’re so pleased to hear you had a smooth and positive experience, and we’ll be sure to pass your special thanks on to Carol. Wishing you all the very best in your new home!

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Woodland Manor Purchase

We’ve recently purchased on the Woodland Manor development. Rhianna has been extremely helpful throughout. Everything has been really straightforward.

25 February 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback.

We’re so pleased your purchase at Woodland Manor has been straightforward, and that Rhianna has been so helpful throughout.

Best wishes,
Team CGH

Rated 5 out of 5 stars

Swift process

Encouraged us and gave proper guidance on what needs to be done. Their homes are also nice and rooms are big. Affordable homes and we hope to buy more from castle green

24 February 2026
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Reply from Castle Green Homes

We're so happy to hear that our guidance was helpful and that you appreciate our spacious homes. Wishing you many happy memories in your new home.

Thanks again for your positive feedback - we really appreciate it!

Thanks, Team CGH

Rated 5 out of 5 stars

Woodland manor Congleton

I just reserved my home at woodland manor in Congleton, it was a pleasure to deal with Ellis and Rhianna, both of them are very friendly and professional, making it easy for me to make my choice. The process was very stress free and both girls gave me all the information I needed. I would highly recommend

15 February 2026
Unprompted review
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Reply from Castle Green Homes

We're so happy to hear that your reservation experience at Woodland Manor was stress-free and that our team's friendly, professional service made it easy for you to choose your beautiful new home.

We really appreciate your recommendation and wish you many happy memories in your new home.

Thanks, Team CGH

Rated 5 out of 5 stars

Exceptional service at Woodland Manor Ellis & Rhianna made all the difference

I recently visited Woodland Manor and had a fantastic experience thanks to Ellis and Rhianna. Ellis welcomed us, explained everything about Castel Green, and let us explore the show homes without feeling rushed. She answered all our questions and followed up afterwards. On my return visit, Rhianna was warm, knowledgeable, and incredibly patient with my many questions, which made me feel comfortable during such a big decision.
I’ve now put in an offer on a property at Woodland Manor. The homes are lovely, but it was the outstanding care and professionalism from Ellis and Rhianna that truly stood out. Highly recommended.

24 February 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely review of Woodland Manor. We’re so pleased Ellis and Rhianna made such a positive difference and supported you every step of the way.

Congratulations on putting in your offer, and thank you for your recommendation.

Best wishes,
Team CGH

Rated 5 out of 5 stars

Thanks so much Donna & Bianca

Thanks so much Donna & Bianca.

You’ve both been amazing and made our first house buying experience stress free! Even when we had issues with delays, you have both been so supportive and helpful throughout. We can’t wait to move into our new home 🏠

Many thanks

Connor & Holly

24 February 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely message. We’re so pleased that Donna and Bianca were able to support you both and help make your first home buying experience as smooth and stress-free as possible, even with the delays along the way.

Wishing you every happiness as you settle into your new home 🏠

Best wishes,
Team CGH

Rated 4 out of 5 stars

Staff welcoming

Staff welcoming - relaxed no hard sell so more comfortable in conversation

21 February 2026
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Reply from Castle Green Homes

Thank you so much for your feedback. We’re delighted to hear that you enjoyed your visit and found our team welcoming.

We hope to welcome you back again soon.

Thanks, Team CGH

Rated 5 out of 5 stars

My new Castle Green home

Moving into my new Castle Green home has been a truly five-star experience from start to finish. From the moment I first visited, I was impressed by the quality, layout, and beautiful finishes, and now that I’m settled in, it genuinely feels like home. The entire buying process was made smooth and stress-free thanks to Ellis and Rhianna from the sales team. They were friendly, professional, and always happy to answer our questions, keeping myself updated every step of the way and making me feel completely supported throughout. I couldn’t be happier with my new home and would highly recommend Castle Green to anyone looking for a fantastic new-build home. ⭐⭐⭐⭐⭐

23 February 2026
Unprompted review
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Reply from Castle Green Homes

We’re really pleased to hear that you’ve had such a positive experience and that you’re enjoying your new home. It’s wonderful to know the buying process felt smooth and supported, and that the team were able to help along the way.

We really appreciate you taking the time to share your feedback and wish you many happy years in your new home.

Thanks, Team CGH

Rated 5 out of 5 stars

Bridgewater View 10/10

As far as house buying goes, a wonderful experience throughout the entire process at the Bridgewater View development, with special thanks to Sally, Hilary and Kayleigh. We were originally planning to go with a neighbouring developer, but their sales team couldn’t compare with Castle Green’s, who cheered us on from day one!

Communication was strong, they were supportive when needed, incredibly friendly, beyond helpful and, when we were facing difficulties with a useless solicitor at the bottom of a chain, they stepped up to help us get through.

Thank you to the team for being with us at every step of the way and getting us into our new, beautiful home!

Highly recommend.

22 January 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re really pleased to hear you had such a positive experience at Bridgewater View and found the team supportive, friendly and helpful throughout your journey.

We truly appreciate you taking the time to share your experience and will make sure your comments are passed on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

Bridgewater View

From the moment we walked into Castle Green, Bridgewater view, my partner and I were instantly welcomed by Sally and Hilary. Throughout the whole process of selling both our houses, and purchasing our new home, Sally and Hilary have been with us every step of the way, keeping us informed and cheering us on! Their passion for customer care shines through and they want to ensure everything is right. They are incredibly responsive and action any issues immediately. Thank you for all your hard work and dedication in ensuring everything is perfect for our new home!

22 February 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your wonderful feedback. We’re delighted to hear about your experience at Bridgewater View and that the sales team were able to support you throughout both your sale and purchase.

It’s great to know you felt well informed and cared for during the process. We really appreciate you taking the time to share your kind words, and we will make sure your thanks are passed on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

We moved on to the development in…

We moved on to the development in November and I have to say we love it, everyone is so friendly and the area is beautiful and lots of lovely walks

22 February 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re delighted to hear you’re enjoying living at our development and that you’re happy with the friendly community and beautiful surroundings.

We really appreciate you taking the time to share your experience.

Thanks, Team CGH

Rated 5 out of 5 stars

Absolutely lovely homes beautiful area…

Absolutely lovely homes beautiful area and interior Rhiannon was very helpful

22 February 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback. We’re delighted to hear you like the homes and surroundings at Woodland Manor, and that the team were able to help during your visit.

We really appreciate you taking the time to share your experience and will pass your comments on to the team.

Thanks, Team CGH

Rated 5 out of 5 stars

From the moment we walked into the…

From the moment we walked into the Sales office, Rhianna was polite and professional. She was very knowledgeable and nothing was too much trouble for her. Needless to say, we put a reservation deposit down within the week. At the appointment, she went through everything thoroughly and answered any questions we had. She was on her own in the office on this particular day, but wasn't phased by the constant flow of potential buyers walking into the office, whilst trying to go through all the details with us.

21 February 2026
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Reply from Castle Green Homes

Thank you for your wonderful feedback. We’re delighted to hear about your positive experience at Woodland Manor and that Rhianna provided such professional, knowledgeable and thorough support throughout your reservation process.

Thanks, Team CGH

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