Castle Green Homes Reviews 

552
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales and on-site staff for being extremely welcoming, friendly, and supportive throughout every step of the home-buying journey. Many people also appreciate the clear communication, noting that the team is always ready to answer questions and provide reassurance without making anyone feel rushed. Some reviewers were not happy with the after-sales care, pointing out that unfulfilled promises and major unresolved house defects caused significant stress and frustration. A few consumers also mentioned experiencing slow communication, poor responses, and long delays when trying to get necessary repairs completed by the customer service team.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Reviewers... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are welcoming, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

Location

Customers had positive experiences with location and layout, highlighting plenty of open green spaces and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed with the sales team throughout my new home purchase. They’ve been incredibly helpful, friendly and knowledgeable, always taking the time to answer my questions without ever... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

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4.7

All reviews

(552)

308 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable and friendly

Knowledgeable and friendly, very helpful at all the sites we visited.

29 March 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your feedback. We’re pleased to hear you had a positive experience and found the team helpful throughout your visits!

Thanks, Team CGH

Rated 4 out of 5 stars

Excellent

From the first enquire to the day we moved in the sales team of Kelly and Kirsty were excellent in the way they walked us through the buying process and the options we had when planning the fitting out of the house.
Prior to moving in and on moving in the Assistant Site Manager Andy was and is excellent in his attention to detail.
He explained all the systems in the house in detail and listened and acted personalty on all of our concern’s.
We have been in the house one week now and we are extremely happy with the location, the site setup and the house itself.
The quality of the fixtures and fittings excellent. The room sizes are a lot bigger than we excepted.

I built my previous home 34 years ago and worked as a Facilities and Infrastructure’s Engineer before I retired 9 years ago and I know a good property when I see one. This for myself and wife Julie is a Very good property. 👍

27 March 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely feedback. We’re really pleased to hear you’ve had such a positive experience and that you’re happy in your new home. We really appreciate you taking the time to share this, and wish you all the best!

Thanks, Team CGH

Rated 5 out of 5 stars

Friendly and welcoming

Friendly, welcoming ladies. Helpful and understanding. Quality of the show homes are amazing. Decor and furnishings beautiful.

4 April 2026
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Reply from Castle Green Homes

Thank you for your kind words! We’re so pleased to hear you felt welcomed and supported by the team. It’s also great to know the show homes made such a lovely impression.

Thanks, Team CGH

Rated 5 out of 5 stars

A few minor snags but overall we…

A few minor snags but overall we couldn’t be happier in our new castle green home. Thank you to everyone involved and who continue to be involved (on site team). Would definitely recommend.

27 March 2026
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Reply from Castle Green Homes

Thank you for your lovely feedback! We’re so pleased to hear you’re happy in your new home and that your overall experience has been a positive one. We really appreciate your recommendation and wish you all the best in your new home.

Thanks, Team CGH

Rated 5 out of 5 stars

Carol and Heather were very supportive…

Carol and Heather were very supportive throughout the process. Carol was very encouraging and guided us where we needed guidance. Overall the whole team was great and the house has been top quality so far.

25 March 2026
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Reply from Castle Green Homes

We're happy to hear that the team provided such supportive guidance during the process. It's great to know you're enjoying the quality of your new home. Thank you for your feedback!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Staff have been fantastic

Staff have been fantastic. Big shout out to Donna. So knowledgable and understanding of the strains and stresses of buying a new house.

1 April 2026
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Reply from Castle Green Homes

We're happy to hear that our team provided fantastic support during your house buying process. We appreciate your kind words!

Kind Regards, Team CGH

Rated 5 out of 5 stars
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your amazing feedback. We’re delighted to hear that you found our team professional and friendly.

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Very helpful sales people

Very helpful sales people

21 March 2026
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Reply from Castle Green Homes

We appreciate your feedback and are so glad our sales team could be helpful to you during your visit with us.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Absolute brilliant service

Absolute brilliant service, found a house just made for us. After sales unbelievable, really happy with everything. Customer service absolutely spot on especially Donna and Bianca at Orchard place, Thornton. Thank you to you both. Ian and Elaine….

24 March 2026
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Reply from Castle Green Homes

Thank you so much, Ian and Elaine, this is fantastic to hear!

We’re delighted you found a home that feels just right for you, and it’s great to know the experience continued to impress even after you moved in. Your kind words about Donna and Bianca will mean a lot to them, we’ll be sure to pass this on.

Wishing you many happy years in your new home! 🏡

Thanks, Team CGH

Rated 5 out of 5 stars

Orchard Place

From visiting the sales office at Orchard Place a few times we managed to secure our Plot, the Sales representatives Bianca and Donna, really are so helpful, going above and beyond to help secure our plot. The answer all our questions promptly and will always guide and offer solutions. We are so excited to have secured The Wentworth Show home with their help. The sales office is a lovely welcoming environment. The furnishing and fixtures are beautiful and kept immaculate. Thankyou so much girls

14 March 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely feedback!

We’re so pleased to hear you had a positive experience visiting Orchard Place and that our team were able to support you throughout your journey.

We wish you all the very best in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Moving to your dream home

The whole experience from looking at the show homes, discussing options with the sales team to moving in has been a pleasant experience. Willow is the online tool to help you make choices and the sales staff are always happy to help if you prefer to talk things through instead of a computer. The site manager is very knowledgeable and happy to show you what they have built with pride.
Well done Castle Green and the whole team.

20 March 2026
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Reply from Castle Green Homes

Thank you for your kind feedback, we’re so pleased you had a positive experience from start to finish. We’ll be sure to pass your comments on to the team. Wishing you all the best in your new home 🏡

Kind Regards, Team CGH

Rated 5 out of 5 stars

Fantastic service form both Donna and…

Fantastic service form both Donna and Bianca. Made up with the property!

13 March 2026
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Reply from Castle Green Homes

We're happy to hear that you are pleased with the property and the service you received. Thank you for your positive feedback.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Kirsten made the whole process simple…

Kirsten made the whole process simple with her explanations on what we needed to do
Very helpful and friendly

20 March 2026
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Reply from Castle Green Homes

We're happy to hear that the process was simple and helpful. We appreciate you sharing your positive experience with us.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Always helpful

7 March 2026
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Reply from Castle Green Homes

Thank you so much for your positive review!

Kind regards,
Team CGH

Rated 5 out of 5 stars

Very helpful member of staff

Very helpful member of staff, very informative.

7 March 2026
Castle Green Homes logo

Reply from Castle Green Homes

We're happy to hear that our staff was helpful and informative! Thank you for your positive feedback.

Thanks, Team CGH

Rated 5 out of 5 stars

I couldn’t recommend castle green…

I couldn’t recommend castle green enough. Rihanna and Ellis have been absolutely amazing in what’s been I very stressful time. We have finally moved in to our dream home and absolutely love it.

13 March 2026
Castle Green Homes logo

Reply from Castle Green Homes

We're happy to hear that you love your new home! We appreciate your kind words acknowledging our team's support during what you felt was a stressful period. Thanks for the positive feedback.

Thanks, Team CGH

Rated 5 out of 5 stars

Excellent Customer Care

We could not be more grateful to Lyndsey and the team for everything they have done for us during this process. They have gone above and beyond in helping us have the smoothest transition into our new home. Their dedication and hard work are a credit to the company and shouldn’t go unnoticed. Thank you again for everything.

12 March 2026
Castle Green Homes logo

Reply from Castle Green Homes

Thank you so much for your kind words! We’re thrilled to hear that the team made your move smooth and enjoyable. Your feedback means a lot to us, and we’ll be sure to pass on your thanks. Wishing you many happy memories in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

We’ve had such a wonderful experience…

We’ve had such a wonderful experience with Fiona and Venita at Castle Green Homes. From the very beginning of the process, they were welcoming, professional, and incredibly supportive. Moving into a new home can sometimes come with little things that need sorting, but they were always quick to respond and ready to help straight away, which made everything feel so much easier for us.

Since moving in, Nick, Naz, and Ray have also been fantastic. They’ve all been so helpful, friendly, and responsive whenever we’ve needed anything, and it’s really reassuring to know such a supportive team is there.

We’re truly grateful for the kindness, care, and professionalism shown by everyone. Thank you all for making the journey into our new home such a positive and memorable experience.

10 March 2026
Unprompted review
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your lovely feedback. We’re so pleased to hear you’ve had such a positive experience and that the team have been able to support you throughout your journey and after moving in. Wishing you many happy years in your new home.🏡

Thanks, Team CGH

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