Castle Green Homes Reviews 

554
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales and on-site staff for being extremely welcoming, friendly, and supportive throughout every step of the home-buying journey. Many people also appreciate the clear communication, noting that the team is always ready to answer questions and provide reassurance without making anyone feel rushed. Some reviewers were not happy with the after-sales care, pointing out that unfulfilled promises and major unresolved house defects caused significant stress and frustration. A few consumers also mentioned experiencing slow communication, poor responses, and long delays when trying to get necessary repairs completed by the customer service team.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Reviewers... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are welcoming, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

Location

Customers had positive experiences with location and layout, highlighting plenty of open green spaces and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed with the sales team throughout my new home purchase. They’ve been incredibly helpful, friendly and knowledgeable, always taking the time to answer my questions without ever... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

554 reviews

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4.7

All reviews

(554)

308 reviews in the last 12 months

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Rated 5 out of 5 stars

WOW Factor!

We have looked around several developers, but Castle Green stood out to us straight away and truly gave the wow factor! We are currently in the process of purchasing a home at Maes Y Castell, Abermorddu, and the experience so far has been outstanding.

Donna and Carol have been absolutely amazing throughout. From our first visit, they went above and beyond to explain the many benefits of a Castle Green Home and to guide us through the buying process. They were professional, friendly, and extremely knowledgeable, taking plenty of time to answer all of our questions and make us feel completely at ease. They carefully talked us through all of the available options and choices for our new home, which made the experience feel exciting, personal, and really special. Donna and Carol are truly a credit to Castle Green!

The site presentation at Maes Y Castell is spectacular and clearly shows the pride and care Castle Green take in delivering a high-quality product, not just in the homes themselves but across the whole development.

We’ve also visited other Castle Green sites and show homes to get a feel for build quality, and we’ve been blown away by the attention to detail throughout from the houses, to the open spaces and overall layout. Choosing a builder that genuinely demonstrates pride in their work was very important to us, and we’re so happy we chose Castle Green.

We would highly recommend Castle Green Homes to anyone considering a new home, as they have made the beginning of our journey feel both exciting and reassuring from day one.

30 April 2026
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Reply from Castle Green Homes

Thank you for your lovely feedback. We’re delighted to hear that your experience with Castle Green has stood out from the start and that you’ve been impressed by the quality, presentation, and attention to detail across our homes and developments.

We’ll be sure to pass your kind comments on to Donna and Carol, who will be thrilled to know they helped make your journey such a positive one.

Thank you again for choosing Castle Green Homes and for recommending us to others!

Kind regards, Team CGH

Rated 5 out of 5 stars

Gladstone Grange

We have just reserved a plot at Gladstone Grange, Sally has been so helpful and made the process easy for us! We can’t wait to move in!

4 May 2026
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Reply from Castle Green Homes

We're happy to hear that the reservation process was easy, and we appreciate your kind words. We wish you all the best as you prepare to move in!

Kind Regards, Team CGH

Rated 5 out of 5 stars

22 Sites Later – Found our "1 and Done" home with Castle Green!

Buying a home is a massive milestone, and since my wife and I intend for this to be our first and last home purchase—our "1 and done"—we wanted to be absolutely certain we were making the right choice. To say we did our homework is an understatement; we visited 9 different developers across 22 different sites to compare every detail possible.

The Castle Green Difference:
What set Castle Green Homes apart from the very beginning was the people. No matter which of their sites we visited, the staff were consistently wonderful. We are especially happy to be working with Sally at Gladstone Grange. She has been incredible at assisting and guiding us through the process, making a complex experience feel manageable and exciting.

We also had a fantastic experience meeting a lovely lady Cathy at the Daresbury showhome. We originally spent about an hour chatting with her in the kitchen while she was still a customer herself, and we were delighted to run into her again for another hour-long chat at the Buckley office now that she has joined the team! Running into someone who loved the homes so much they decided to work there really gave us even more confidence in our choice.

Service Beyond the Sales Office:
We even had a brilliant experience with the Site Manager, Gwyn. One evening, long before we had even reserved, we were peering through the fences trying to get a look at the layout. Instead of ushering us away, he went completely out of his way to be polite, helpful, and informative.

Final Verdict:
If you are looking for a developer that combines a high-quality build with a team that truly cares about the buyers, we couldn’t recommend Castle Green enough. We are so glad our 22-site search led us here!

4 May 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for sharing your experience, it’s great to hear how much thought and care went into your decision.

We’re really pleased that your journey with Castle Green has been such a positive one and that the support from the team helped make the process feel straightforward and enjoyable.

Wishing you all the very best for the future in your new home 🏡

Kind regards, Team CGH

Rated 5 out of 5 stars

Wonderful after sales experience

Wonderful after sales experience. The staff at the Congleton site continue to be supportive, welcoming and helpful.

25 April 2026
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Reply from Castle Green Homes

We're happy to hear that you had a wonderful after-sales experience. It's great to know our Congleton team is supportive and helpful. Thank you!

Kind Regards, Team CGH

Rated 5 out of 5 stars

So helpful

So helpful, in every way even after completion

25 April 2026
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Reply from Castle Green Homes

We're happy to hear that we could assist you thoroughly. Thank you for your positive feedback and appreciation.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Easy to contact and answered all our…

Easy to contact and answered all our questions.

1 May 2026
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Reply from Castle Green Homes

We're happy to hear that we were able to answer all of your questions and were easy to contact. Thank you for your feedback.

Kind Regards, Team CGH

Rated 5 out of 5 stars

All the staff in the office were…

All the staff in the office were brilliant and we were made to feel very welcome in our new home.

1 May 2026
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Reply from Castle Green Homes

We're happy to hear that our team made you feel welcome in your new home. Thank you for sharing your positive experience with us!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Superb Service from Carl Today!

Superb Service from Carl Today!

We had a number of defects that needed resolving - Carl attended today and resolved them all and more to an excellent standard.

Castle Green homes offer a high quality product and excellent after sales support - we are very happy in our new home!

28 April 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for leaving such a positive review. We appreciate your recognition of our high-quality homes and after-sales support. Thank you for your positive feedback; we value it greatly.

Wishing you many happy memories in your new home.

Kind Regards,
Team CGH

Rated 5 out of 5 stars

All Around Excellent

As stressful as the whole experience of buying a new home can be, the Castle Green team (Bianca and Donna) have been amazing. They make a huge effort to keep you in the loop and make the process as smooth as possible.

28 April 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for taking the time to write such a positive review. We're really happy to hear that our team made your home buying process smooth and kept you informed along the way.

Wishing you many happy memories in your new home.

Kind Regards,
Team CGH

Rated 5 out of 5 stars

Me and my girlfriend have recently…

Me and my girlfriend have recently reserved our first home on the Hawarden estate. Sally and Cathy have been very supporting and a massive help with our journey so far. Really appreciate everything they have done for us
Thank you both!

25 April 2026
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Reply from Castle Green Homes

Thank you for your kind review. Congratulations on reserving your first home, such an exciting step! We’re so pleased to hear Sally and Cathy have been so supportive and helpful throughout your journey.

We really appreciate your feedback and wish you both all the best in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

My boyfriend and I have recently…

My boyfriend and I have recently reserved a plot for our first home. Sally and Cathy have been amazing and so helpful during the process! Can’t fault them at all

25 April 2026
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Reply from Castle Green Homes

Congratulations on reserving your first home, that’s such an exciting milestone! We’re so pleased to hear Sally and Cathy have been so helpful and supportive throughout the process.

We wish you both every happiness in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Great experience purchasing our new…

Great experience purchasing our new build home at Orchard Place. Donna & Bianca at the office were friendly, professional, and really knowledgeable. They took the time to answer all our questions and made the whole process feel smooth and stress-free. We always felt supported and well-informed—couldn’t have asked for better service!

12 April 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback.

We’re really pleased to hear you had such a great experience at Orchard Place and that Donna and Bianca were able to support you so well throughout the process. It’s lovely to know their knowledge and approach helped make everything feel smooth and stress-free.

We really appreciate you taking the time to share your experience and wish you all the best in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

When to Hawthorn Meadows in Buckley…

When to Hawthorn Meadows in Buckley today , l when to see the show house Which is lovely , the sales consultant Laura is very knowledgeable and professional,she answered all my questions and gave me lots of information.

26 April 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your lovely review. We’re so pleased to hear you enjoyed your visit to Hawthorn Meadows and that you liked the show home. It’s great to know Laura was able to support you so well and provide all the information you needed.

We really appreciate your feedback and hope to welcome you back again soon.

Thanks, Team CGH

Rated 5 out of 5 stars

Show house visit

Visited hawthorn meadows today and was met by Laura who was very knowledgable and helpful and showed us round showhouse which was beautiful and well presented. Given a room by room tour and answered all questions in a professional manner will now be giving the house serious consideration.

26 April 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind review.

We’re really pleased to hear you enjoyed your visit to Hawthorn Meadows and found the show home well presented. It’s great to know our team made you feel welcome and able to explore the home at your own pace.

We appreciate your feedback and hope we can help you further as you continue your search.

Thanks, Team CGH

Rated 5 out of 5 stars

Excellent Buying Experience with Castle Green Daresbury – Thank You Hilary!

We had an amazing experience with Castle Green Daresbury throughout our buying process. From the very beginning, everything was handled professionally, smoothly, and with great care.

A special thank you to Hilary, who has been absolutely fantastic from start to finish. She made the whole journey much easier for us with her support, patience, and clear communication. She was always helpful, approachable, and made sure we felt confident at every stage of the process.

It was truly a pleasure working with Hilary, and we really appreciate everything she has done for us. She made what can often be a stressful process feel exciting and enjoyable.

We are really looking forward to moving into our new home soon and starting this new chapter. Thank you again to Hilary and the whole Castle Green Daresbury team for such a wonderful experience!

25 April 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind review. We’re so pleased to hear you had such a positive experience at Daresbury and that everything went smoothly throughout your homebuying journey. Hilary will be delighted to hear your lovely feedback.

Thank you again for choosing Castle Green. We hope you enjoy every moment in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Outstanding Experience from Reservation to Post Completion

We reserved an early bird plot at Hawthorn Meadows, back in August, and from that moment on the process has been pretty much perfect. I say “pretty much” only because, as with any new-build development in its early stages, there are always a few minor hiccups—but nothing that wasn’t handled quickly and professionally.

From start to finish, nothing has ever been too much trouble.

Our sales representative, Laura, has been absolutely fantastic every step of the way. She’s been approachable, responsive, and genuinely committed to making the experience as smooth as possible—I can honestly say nothing was ever too much to ask.

The same goes for both of the site managers—coincidentally both called Steve! Between them, they’ve been incredibly helpful, always on hand to answer questions and go the extra mile whenever needed.

Finally, a special mention has to go to Daniel, the resident snagger. Once again, nothing has been too much trouble, but what really stands out is his attention to detail, professionalism, and the way he carries himself. His manners and work ethic are exceptional—if I were setting up my own firm, I’d hire him on the spot without hesitation.

Everyone I’ve mentioned is a real credit to Castle Green. From reservation through to completion, the entire team has delivered a genuinely positive experience, and we couldn’t be happier.

27 March 2026
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Reply from Castle Green Homes

Thank you for your lovely review.

We’re so pleased to hear you’ve had such a positive experience from reservation through to completion at Hawthorn Meadows. Our team will be delighted to hear your kind words, they’ll really appreciate the recognition.

Thank you again for choosing Castle Green, and we wish you every happiness in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

We recently bought our first home and…

We recently bought our first home and had a great experience throughout. The office staff were very helpful, with Venita and Fiona always friendly and quick to respond.

Gethin, the site manager, has been very helpful since we moved in. He’s approachable and always quick to sort anything out, which has made settling into our new home much easier.

We really appreciate all the support from the team.

9 April 2026
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Reply from Castle Green Homes

Thank you so much for sharing your experience and congratulations on buying your first home!

It’s wonderful to hear that our team were so helpful, friendly and responsive throughout your journey, and that the support has continued since you moved in. We wish you many happy years in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

Great sales team they know there…

Great sales team they know there products well and give you good honest advice and go through the fine details with you so you understand all the aspects of buying your new home a special thanks to Fiona, Heather.

18 March 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback.

We’re delighted to hear our sales team made such a positive impression and kept everything clear and informative throughout. Fiona and Heather will be especially pleased to receive your thanks.

Wishing you all the best in your new home.

Kind Regards, Team CGH

Rated 5 out of 5 stars

Helpful Agent

Sally did a nice job explaining how we could reserve the home and plot we were interested in and the steps to customize the home and the opportunity to see that model in a nearby development.

11 April 2026
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Reply from Castle Green Homes

Thank you for your lovely review. We’re so pleased to hear that you found the experience helpful and that everything was clearly explained. We appreciate your feedback and wish you all the best as you move forward on your homebuying journey!

Kind Regards, Team CGH

Rated 5 out of 5 stars

Really great experience with Castle…

Really great experience with Castle Green, particularly in comparison to neighbouring builders too. Customer service is wonderful, communication is clear and meaningful and we feel that they care about us, we are not just another house sold or another number on the street. Sally and Hilary stand out as exemplary employees with their warm welcome and ongoing great service, we can’t wait to move in! Thank you

10 April 2026
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Reply from Castle Green Homes

Thank you for your lovely feedback. We are really pleased to hear you have had such a positive experience with Castle Green Homes.

It is great to know you have felt well supported throughout your journey and that our team have helped make the process clear, personal and enjoyable for you.

We are looking forward to seeing you move into your new home and wish you every happiness in the next chapter.

Thanks, Team CGH!

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