Casa Maria Reviews 

2,135
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, mentioning that items arrive exceptionally well-packaged, safely transported, and in wonderful overall condition. Many consumers also find the outdoor furniture and pergolas very sturdy, visually appealing, and straightforward to put together independently. Reviewers consistently appreciated the polite delivery personnel who assisted greatly during the drop-off and placement process. Some reviewers were not happy with the seat cushions, noting that they felt quite hard, became flat quickly, or lacked comfort. A few people additionally experienced occasional delivery delays, or encountered minor challenges with tracking updates and missing components inside boxes.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are very well made and look... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt arrival times and helpful... See more

Quality

Clients share positive opinions on quality, highlighting that the outdoor furniture and pergolas feature... See more

Service

Customers report appreciation for the service, highlighting excellent communication, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful delivery drivers and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery with very good communication from delivery company. Split zone Pergola is beautiful, really well made and has been perfect during the heatwave this year. Put up by 2 people with no pre... See more

Rated 5 out of 5 stars

Very nice, easy to put together. Seat cushions harder than expected but ok. Good price. Very sturdy. Would recommend. Delivery as stated on web site and kept informed with tracking and updates deliver... See more

Rated 5 out of 5 stars

Absolutely delighted with the service to NI, we received in under 5 days which was much sooner than quoted, quality of goods excellent. We purchased aluminium corner outdoor furniture with fire pi... See more

Rated 5 out of 5 stars

Excellent customer service! The aluminium pergola and outdoor furniture are beautiful and very good quality, exactly what i was expecting. My only neg would be the instructions for both are very poor... See more


Company details

  1. Furniture Store

Written by the company

CASA MARIA is a UK-based home and outdoor living brand specialising in premium furniture, luxury aluminium pergolas and stylish living spaces designed to transform the way people enjoy their homes. Founded as a family-run business, our goal has always been simple: to offer beautifully designed products that combine style, comfort, quality and honest value. We believe creating a beautiful home should feel aspirational, but still achievable. That is why we work hard to offer premium-looking indoor and outdoor furniture at fair, accessible prices, without unnecessary luxury-brand mark-ups. Over the years, CASA MARIA has grown from a small online furniture retailer into one of the UK’s fast-growing home and outdoor living brands, helping thousands of customers create elegant spaces to relax, dine and entertain with family and friends. Today, our carefully curated collections include aluminium pergolas, garden furniture, dining tables, bedroom furniture, sofas and outdoor accessories. Our pergola ranges have become especially popular across the UK thanks to their modern architectural designs, integrated features and strong build quality. Every collection is selected with a focus on contemporary design, practicality, durability and value for money. Whether customers are upgrading a garden, creating an outdoor entertaining space or refreshing their home, our aim is to make stylish living more accessible. As we continue to grow, we remain committed to the personal service and customer-first approach that helped build the company from the beginning. From pre-sales advice through to delivery and aftercare, our team works hard to provide a smooth and supportive customer experience. Our brand direction, “Your Home, Redefined.”, reflects our vision for the future — helping customers transform everyday spaces into beautiful places to live, relax and entertain. Thank you for supporting CASA MARIA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,135)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Company

I’ll admit I was initially sceptical about ordering from this company after reading some of their reviews, especially with so many other pergola suppliers out there. However, I couldn’t have been more wrong to hesitate. The quality of their products is genuinely outstanding, and their customer service has been exceptional from start to finish, with regular updates throughout the process.

Delivery was prompt, perfectly handled, and completely damage‑free. Even Tommy, the driver, offered a few helpful tips on the day. The product itself was extremely well packaged, and the assembly was straightforward thanks to clearly labelled panels and easy‑to‑follow instructions.

Overall, I’m genuinely impressed and can’t praise this company enough. Their products are top quality, their service is excellent, and I say this as a real customer and a genuine human being.

8 July 2026
Unprompted review
Rated 3 out of 5 stars

Pergola Great, Service Lacking

The product (Bliss Pergola) is wonderful. The quality is good. We ordered a complete kit - 4x3metres, which we ordered in plenty of time. The base was completed and we then unpacked everything to realise that we needed two different windshields than the ones in the order, due to the direction we built the pergola.
We contacted Casa Maria, asking to exchange the two windshields and order fixed panels - which would be a significant extra cost - which we were happy to pay for.
The reply came back saying no exchange as we were outside of the 14 days.
A rather short sighted approach as (a) the company would have made more money and (b) my husband who has his own construction company was going to advertise it all over his social media.
So, rather short sighted approach by Casa Maria!
However the product is very good.

25 June 2026
Rated 5 out of 5 stars

I am absolutely over the moon with my…

I am absolutely over the moon with my beautiful mango wood sideboard. It is so well made, of such excellent quality and it looks extremely classy. It is such a good price and just what I was looking for...It was delivered promptly and was protected really well in the packaging and the customer service I received was excellent...very friendly and helpful ...I would definitely recommend this company .. Very impressed.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased good all round experience

Product appears to be of good quality, communication has been brilliant, we paid to have it assembled, the people who came were great efficient and tidy. Only down side the delivery is stated as 6 to 10 days and it was over 2 weeks once in stock.

21 July 2026
Rated 5 out of 5 stars

Fantastic item and great service

ordering my pergola was simple and easy and the communication from Case Maria was second to none. The delivery arrived on time and the delivery guys were lovely and very helpful. the pergola was perfectly packed and each box was clearly labelled.
Would defiantly use again and recommend

29 June 2026
Rated 1 out of 5 stars

Disappointing product purchase.

The Rattan garden furniture we purchased for nearly £700.00 four years ago deteriorated so bad that it is now unsafe to use.
When we contacted the company including photos of the failed product they replied by hiding behind the manufacturer 1 year warranty and a 25% discount on a new set of furniture that would probably fail in the same way!
We are so disappointed having moved the furniture into the garage so to avoid inclement weather every year.

23 July 2026
Unprompted review
Casa Maria logo

Reply from Casa Maria

Hi Stephen,

We’re sorry you’re disappointed. However, the furniture is nearly five years old and the photographs show deterioration consistent with age, exposure and lack of ongoing maintenance, rather than a manufacturing fault.

The set is well outside its warranty period, but we still offered a 25% discount on a replacement as a goodwill gesture.

Kind regards,

Customer Service
Casa Maria Support

Rated 5 out of 5 stars

Beautiful garden furniture set

Delivered earlier than expected. We put it together ourselves was pretty straightforward. Beautiful seating l shaped with thick comfy seat pads. The whole family is delighted with the furniture it looks very classy. Affordable pricing too.

24 June 2026
Rated 5 out of 5 stars

Excellent product

Product arrived safely and on time.
Easy to erect everything necessary had been supplied.
Product went together with no problem.
End result is very pleasing and we are already enjoying the benefits.product is definitely a quality product and well designed

29 June 2026

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