Carpetshoponline Reviews 

230
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very helpful and responsive with enquiries pre order. Very fast delivery, we have restricted access and the drivers carried the carpets to the house with no complaints. Not yet fitted but great serv... See more

Rated 5 out of 5 stars

Ordered online on the Wednesday, delivered Friday morning exactly when they said. Driver telephoned 20mins beforehand & a text message received gave me a live link to the driver's current location. Dr... See more

Rated 5 out of 5 stars

Absolutely outstanding service from start to finish. Communication was excellent. The delivery driver, Andy, went above and beyond and arrived exactly when he said he would. I was able to... See more

Rated 1 out of 5 stars

The delivery driver refused to park outside property. After asking him twice he said nothing and starting throwing laminate onto the road. Parking for large vehicle fine outside my house and had m... See more

Company details

  1. Carpet Store
  2. Flooring Store
  3. Wood and Laminate Flooring Supplier

Written by the company

Carpet Shop Online - Free UK Delivery* On Orders Over £100 - Fast Delivery & Next Day Delivery Available On Some Orders. Very Competitively priced flooring. Family run business based in Derbyshire. Offer Free Samples where we can on majority of flooring. Huge selection of Carpet, Rug, Vinyl Floor, Artificial Grass, Laminate Floor, Luxury Vinyl Tile and we have a huge selection of Roll Ends


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(230)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a pleasure using…

Always a pleasure using CarpetShopOnline, as others have said they send many more samples than requested which has been very helpful choosing the correct colour. From ordering on 31/8/22 they & the delivery company kept me updated to again another fast delivery on 6/9/22, which is amazing. Carpet quality has been excellent for price paid plus offering discount too. Very impressive. Thank you.

9 September 2022
Unprompted review
Rated 5 out of 5 stars

Good company to use

I requested many samples as I wasn’t sure of the shade . Lots of samples provided and no pressure to choose .
Very pleased with the carpet

3 November 2022
Unprompted review
Rated 5 out of 5 stars

Carpet experience

I cant remember the date, but sometime late august early september, i placed an order, they gave a date, it arrived a day earlier, can't fault the service. Good quality carpet and great price too, will definitely use them again. Just have to save a bit more first lol

12 September 2022
Unprompted review
Rated 5 out of 5 stars

I ordered one free sample

I ordered one free sample, but they sent me 13! Although I didn’t on this occasion buy as I am very specific about the shade I want, I thought it was a great idea to send choice. It really was good to be able to place all the samples and have a choice of shades and style. Highly recommend 👍

2 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service, delivery and pricing

The young lady, I think her name was Alex was fantastic, she arranged samples for me, not once but 3 times making sure we were happy with what we wanted, delivery of samples was fast and when we placed our order, we received everything the next day. We were also sent tracking, the driver called to say he was half an hour away. We were not home, however we have him instructions were to leave them. They were covered in thick plastic, the driver went the extra and placed them of the ground incase it rained. I will buy from them again. Excellent service, delivery and pricing.

26 October 2022
Unprompted review
Rated 5 out of 5 stars

Carpetshop online

Carpetshop online were very helpful with information to help us chose which carpet to purchase.
There delivery driver Christopher was both cheerful and courteous

8 September 2022
Unprompted review
Rated 5 out of 5 stars

Great company!

Great company!. Fast and free delivery. They rang me the night before with an ETA for delivery. The delivery driver was very friendly aswell. definitely be using again in the near future.

18 August 2022
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. The weight address was put on the order, the morning of delivery the lady phoned me up and I told her the address was wrong , the carpet was almost at the wrong address without any fuss they changed my address and 30minutes later the carpet was at my door. The delivery driver was so helpful. I will definitely buy my next carpet from this company

10 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Got to say the customer service and delivery is superb.
In my trade to find reliable suppliers is one of the hardest things there is.
I found one right here.
Definitely use these guys on coming projects

26 July 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look