Car Leasing Online Reviews 

1,162
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff for being extremely professional, knowledgeable, and responsive when answering questions and guiding them through every single step. Consumers state that the entire arrangement feels effortless, featuring quick email replies and seamless coordination from initial online quotes all the way to the final vehicle handover. Some reviewers were not happy with occasional delivery delays and frustrating communication struggles regarding vehicle scheduling and logistics. A few people also mentioned experiencing a bit of stressful back and forth coordination or unexpected changes when dealing with vehicle delivery arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their exceptional professionalism and helpfulness... See more

Service

Consumers find service to be exceptionally positive, praising the smooth, professional, and efficient... See more

Customer service

Customers report a high level of satisfaction and delight with customer service, highlighting seamless... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that vehicles arrive safely and on time.... See more

Response time

Clients share positive opinions on response_time, highlighting consistently prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease... See more


Company details

  1. Car Finance and Loan Company
  2. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,162)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient process. Recommended.

I would definitely recommend. This was not my first lease vehicle but it was my first time using Car Leasing Online, having used a few different lease companies before. The whole process was very straight forward and the price was as good as I could find anywhere else online. I discovered the site via Leaseloco and I was delighted that they could supply the vehicle I was looking for to Northern Ireland as this wasn't the case for some other lease companies I had sent enquiries to. Initially I dealt with Mike via WhatsApp and was then handed over to Lorraine who kept me well up to date via email with informative and prompt replies throughout the entire process. Thanks!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

First time leasing a car and what a fantastic experience.

This is my first time leasing a car and Glenn on the Sales team was fantastic. I was specific with my car choice and he worked tirelessly to find my ideal car at the right price. Once that was agreed Lorraine Deacon took over for the administration and could not have been more attentive and caring.
I would recommend Car Leasing Online without hesitation.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Speedy Lorraine Administrator is no tortoise!

10 days ago I received my new car I’ve had a few concerns from delivery day which I must indicate has no responsibility with Car Leasing Online.co.uk and the way that they condone their service. They have treated me with professionalism and dignity. What a joy as per my previous review.

This review is purely for the Administrator named Lorraine whom woks here. Lorraine has displayed the highest respect for the amount of work that she carry’s out to make the customer feel reassured and satisfied with integrity. Each email spoke for itself and made me feel confident and comfortable that I was being cared for and respected.

Lorraine has an amazing compassion and a talent that goes above and beyond in her role as Administrator. She’s the heart of the organisation once you have decide upon your car, you’re now in Lorraine’s hands. She’s very quick at her responses in a timely manner, she’s no tortoise and is always looking for a positive and effective resolution for the customer.

My time liaising with Lorraine has now been resolved and I just wanted to thank Lorraine for a tremendous service and after care. I will miss the chats and laughter and I hope one day to give some repeat business to Car Leasing Online.

Thank you Lorraine for all your support, encouragement and perseverance, it’s been a bit of a rollercoaster with the third parties, but the result has ended in a positive way. If your reading this review still then please don’t be shy about sharing your thoughts and experiences with Car Leasing Online.co.uk they’re great at what they do and I’m just another happy first time customer and I hope that I can return to offer you more business.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

We received fantastic pricing and…

We received fantastic pricing and service, right from the start all the way into order and delivery. Even the delivery driver was incredibly professional. We're very happy and we would not hesitate to use this organisation again for any of our company cars moving forward.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Car Leasing Online an excellent experience!

Car Leasing Online was efficient and extremely helpful with the leasing of my BYD vehicle. Lorraine was my main point of contact - she was very thorough and communicated with me to ensure a smooth lease and delivery.
The delivery company was also very efficient and communicated re the ETA. Brian spent time explaining functions of the vehicle etc. Overall, an excellent experience.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy leasing

I ordered my EV from car leasing online, everything went smoothly from beginning to finish and every question every email response fast. I strongly recommend .

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Have used them three times now-excellent service from Mike and Lorraine on each occasion. Thoroughly recommend.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time using a leasing…

This was my first time using a leasing company, having always taken my cars on PCP. After a lengthy search, I contacted Car Leasing Online. I already knew the car I wanted but was particular about the exact specification. I spoke with Glen, who was extremely patient, and together we eventually landed on the perfect car and spec. His professionalism was outstanding, and the whole process felt genuinely enjoyable. Where many companies fall short is after‑care, but that certainly wasn’t the case here. My delivery was handled by Lorraine, who was brilliant throughout, transparent, proactive, and consistently on the ball. When the car arrived unclean, I contacted her straight away, and she resolved the issue immediately and without any fuss. I will absolutely be returning to Car Leasing Online when my contract ends, and I hope both Glen and Lorraine are still there.
Thank you both for an excellent experience.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company to work with

This is a great company to work with. Craig and Lorraine were both excellent. I received prompt and regular communications throughout the process and any questions were answered quickly and efficiently. I am very happy with the service I received.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Lorraine

Lorraine! Excellent service. Communication skills much appreciated. Nothing was a bother.
Would thoroughly recommend.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Car lease

Well I ordered a car through this company and the service I got was 5 star. I cannot speak highly enough for Lorraine for all the hard work she did for me. Credit to her company.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time leasing a car so…

This was my first time leasing a car so I was very nervous. Glen and Lorraine took me through each step explaining what was happening and what the next step would look like. They answered all my questions overall made the process very quick and painless. Many thanks to you both

17 June 2026
Unprompted review
Rated 5 out of 5 stars

A leasing newbie!

This was my first experience of leasing and so also using Car Leasing online.
I was initially speaking with Michael who was very patient and responsive to my millions of questions, once a vehicle was decided on Lorraine took over with the after car, she was excellent in keeping me informed with the progress. All in all a positive experience from the team 😊

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy, Clear and Quick

A great experience throughout. Staff were very engaging and always ready to answer questions. The end-to-end process was really smooth. I would highly recommend Car Leasing Online. Special thanks to Glen (sales) and Lorraine (administration)

3 June 2026
Unprompted review

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