Vanessa at Careline365 provided an excellent service today. She patiently answered all my questions, clearly explaining how the product works. With next day delivery, we will be up and running within... See more
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Drew was friendly professionally and helpful and my query was sorted out. All of your team are a good professional team and the problem has been resolved. It has been refreshing to deal with a company... See more
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When l first contacted Careline, l had a complex problem that needed to be resolved. Thankfully Carrie was on the other end of the phone. She had the ability to listen, was knowledgeable and persuasi... See more
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Ross very helpful. He went through procedure for fall detection thoroughly, which meant that vital bit of info that had been missed before in phone conversations, was covered. Sorted. Thanks Ross
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Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear that your order was processed and delivered so quickly. We’re always pleased when we can make things as smooth and straightforward as possible.
Thank you for choosing Careline 365 and for taking the time to share your experience with us.
Nick
Joe was very polite, patient and helpful. thank you Joe 😊🙏🏼
Joe was very polite, patient and helpful, providing clear information.
Very good customer service provided by him and other members of staff I have spoken with.
Thank you all 😊
17 August 2026
Reply from Careline365
Good Morning,
Thank you for your wonderful feedback! We’re so pleased to hear that Joe was polite, patient and helpful, and provided you with clear information. We’ll be sure to pass on your kind words to Joe and the wider team.
It’s fantastic to know that you’ve experienced such good customer service throughout your interactions with us. Thank you for taking the time to share your experience — we really appreciate it!
Nick
Bobby was absolutely amazing and wanted…
Bobby was absolutely amazing and wanted to make sure that I got the best fit for what we need. Explained every step and even pre-checked signal strength before purchasing. He was absolutely amazing, wonderful and so so helpful!
18 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for such a fantastic review! We’re delighted to hear that Bobby went above and beyond to make sure you found the right solution for your needs. It’s wonderful to know that he took the time to explain everything clearly and even checked the signal strength before you made your purchase.
We’ll be sure to share your kind words with Bobby — he’ll be thrilled to know how much you appreciated his care and support. Thank you for choosing Careline 365!
Nick
Anna was very helpful in giving me…
Anna was very helpful in giving me assistance to return all the equipment . Sadly my Ma has dementia & is unable to benefit from the safely of a fall pendant . She gets confused about what to do with it .
18 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share your experience. We’re pleased to hear that Anna was able to make the return process as easy and straightforward as possible during what we appreciate may be a difficult time for you and your family.
We’re sorry to hear that your mum is unable to benefit from the fall pendant, but we completely understand that the right solution needs to work for the individual. We’ll be sure to pass your kind words on to Anna. Wishing you and your mum all the very best.
Nick
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear that you found our team helpful and friendly. We really appreciate you taking the time to share your experience and thank you for choosing Careline 365.
Nick
Reassurance
I spoke to Carrie who was most helpful in explaining everything and answering all my questions. As a result of our conversation I have placed an order for a watch which I trust will bring reassurance to me and my family.
18 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for sharing your lovely feedback. We’re delighted to hear that Carrie was so helpful in explaining everything clearly and answering all your questions.
It’s wonderful to know that your conversation with Carrie gave you and your family the reassurance you were looking for. We’ll be sure to pass on your kind words to her, and we hope you enjoy the added peace of mind your watch brings.
Nick
Careline met a complex need.
When l first contacted Careline, l had a complex problem that needed to be resolved. Thankfully Carrie was on the other end of the phone.
She had the ability to listen, was knowledgeable and persuasive without the usual high pressure sale speak. From the outset, she was always willing to meet the situation which my friend faced, and explained everything in detail. Can't recommend the company enough and with staff of this quality, l will use the service again if l have people who need their product.
18 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for such a thoughtful and wonderful review. We’re delighted to hear that Carrie took the time to listen, understand the complexity of your situation and provide clear, detailed guidance without any pressure.
It’s fantastic to know that her knowledge, patience and genuine care made such a positive difference when you were looking for the right solution for your friend. We’ll be sure to pass your kind words on to Carrie — she’ll be thrilled to know how much you appreciated her support.
Thank you for your strong recommendation and for trusting Careline 365. We’ll be here whenever you or someone you know needs us.
Nick
Mostly they give a good service BUT…
Mostly they give a good service BUT just told that the DDs haven't been paid for 6 months! A bank glitch! But they want it paid in on go! This is an elderly gent who is on a low pension
18 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for sharing this feedback. We’re sorry to hear about the difficulties you’ve experienced with the Direct Debit payments, particularly given the circumstances you’ve described. We completely understand how concerning it can be to discover that payments haven’t been collected and then be faced with a request to resolve the outstanding balance.
We appreciate you bringing this to our attention and would encourage you to contact our team so we can review the account and discuss the situation with you. We want to ensure that any concerns are handled as sensitively and fairly as possible.
Nick
Drew was helpful and polite and…
Drew was helpful and polite and immediatelyrang me back when we were cut off.
18 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that Drew was so helpful and polite, and that he made sure to call you straight back when the call was unexpectedly disconnected.
We’ll be sure to pass your lovely comments on to Drew. It’s great to know he provided such a reliable and helpful service. Thank you for taking the time to share your experience with us!
Nick
Very good communicator
Very good communicator, Mat was very helpful and patient. It would have been 5 star but at 92years old I would have liked a home visit
17 August 2026
Reply from Careline365
Good Morning,
Thank you for taking the time to share your feedback. We’re delighted to hear that Mat was such a helpful and patient communicator — we’ll be sure to pass your kind words on to him.
We also appreciate your honest feedback about wishing for a home visit. We understand that having additional support in person can be especially valuable, and we’ll make sure your comments are shared with the relevant team. Thank you for choosing Careline 365 and for giving us the opportunity to support you.
Nick
A very quick resolution for my…
A very quick resolution for my dad-in-law from Sandy. Thank you
17 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your kind review! We’re delighted to hear that Sandy was able to provide a quick and smooth resolution for your dad-in-law. We’ll be sure to pass your lovely feedback on to Sandy—it’ll mean a lot to know she made a difference.
Nick
I tried calling just to TEST my…
I tried calling just to TEST my Careline box on Sunday 16th but got nowhere as I was kept waiting for a long while after hearing Pendant Message Received. I called again today to test and got the same reply and again was kept waiting so I called Customer Services today and Kristi answered. She arranged for someone to call to sort things out. She was kind, competent and very friendly. I applaud such a caring person! Well done Kristi and THANK YOU KINDLY.
Kathleen Cox, Ealing, W5 4SP
18 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for sharing your experience. We’re sorry to hear you had difficulty getting through when testing your Careline box, but we’re delighted that Kristi was able to help and arrange for this to be resolved. It’s wonderful to hear that her kindness, competence and friendly approach made such a positive difference.
We’ll be sure to pass your lovely feedback on to Kristi—she’ll be thrilled to know she made you feel cared for.
Nick
Chris was very friendly and helpful and…
Chris was very friendly and helpful and answered all my questions to my satisfaction. and put my mind at rest regarding having one of the Careline365 personal alarms.
17 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful review! It’s fantastic to hear that Chris was friendly, helpful, and took the time to answer all your questions. We’re especially pleased that he was able to put your mind at rest about having a Careline365 personal alarm. We’ll be sure to pass your kind words on to Chris.
Nick
Very annoying to receive repeated…
Very annoying to receive repeated requests to complete "Members Profile". I have done this three times and still more requests arrive.
The watch appears to be over sensitive. I have had four false alarms in my first week of use. I have only a few seconds to cancel. Sometimes thst is not enough.
10 August 2026
Reply from Careline365
Good Afternoon,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating the repeated Members Profile requests have been, and we completely understand how concerning it must be to receive false alarms when you’re still getting used to your watch.
We’d really like to help get this resolved for you. Our team can look into why the profile requests are continuing and discuss the sensitivity of your watch and the alarm cancellation time, so you can feel more confident using your Careline365 service.
Please get in touch with our customer care team so we can look into this for you. We appreciate your feedback and apologise for the inconvenience caused.
Nick
There was a problem completing my…
There was a problem completing my profile online but Sue gave assistance to sort the problem and complete the profile so all is now up and running.
18 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your lovely review! We’re delighted to hear that Sue was able to assist you with completing your profile and get everything up and running. We’ll be sure to pass your kind feedback on to her. It’s great to know you’re now all set with your Careline365 service
Nick
Rapid replacement of lost pendant.
16 August 2026
Reply from Careline365
Good Afternoon,
Thank you for your 5-star review! We’re pleased we could arrange a rapid replacement for your lost pendant and get you back up and running without delay. We know how important it is to have your Careline365 alarm close at hand, so we’re delighted we could help quickly.
Nick
Bruno was helpful and friendly when…
Bruno was helpful and friendly when placing this order
17 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear that Bruno was helpful and friendly throughout the ordering process. We’ll be sure to pass your kind words on to him.
Nick
does not need a title -- Well done and thankyou…
Having set up the alarm for myself with your company I thought it would be sensible to do the same for my wife. Having purchased the second pendant.
The lady who dealt with me (Sue) could not have been more helpful.
17 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sue was so helpful when arranging the second pendant for your wife.
It’s fantastic to know you felt well looked after, and we’ll be sure to pass your kind words on to Sue.
Nick
A really genuine review.
I was very pleased with the help I received from Anna.
She answered and solved my query almost immediately.
17 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your lovely feedback! We’re so pleased to hear that Anna was able to answer your query and resolve it so quickly.
We’ll be sure to share your kind words with her — she’ll be delighted to know she made such a positive difference.
Nick
Great customer support
Great customer support. Careline365 is one of those services you hope you never use but if you do need to then you want to to work seamlessly. I called today about a non-emergency matter - changing the order of who is called in an emergency because of a personal holiday. The call took just a few minutes, as Fahad was able to rapidly look at my account and change the order. And it was all done professionally and pleasantly.
17 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for such a thoughtful review! We completely understand that Careline365 is a service you hope you never need, but it’s reassuring to know that when you do need us, everything works smoothly.
We’re delighted that Fahad was able to quickly update your emergency contact order and make the process so easy and pleasant. We’ll be sure to pass on your kind words to him!
Nick
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