Vanessa at Careline365 provided an excellent service today. She patiently answered all my questions, clearly explaining how the product works. With next day delivery, we will be up and running within... See more
Company replied
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Reviews shaping this summary
Drew was friendly professionally and helpful and my query was sorted out. All of your team are a good professional team and the problem has been resolved. It has been refreshing to deal with a company... See more
Company replied
When l first contacted Careline, l had a complex problem that needed to be resolved. Thankfully Carrie was on the other end of the phone. She had the ability to listen, was knowledgeable and persuasi... See more
Company replied
Ross very helpful. He went through procedure for fall detection thoroughly, which meant that vital bit of info that had been missed before in phone conversations, was covered. Sorted. Thanks Ross
Company replied
Company details
Written by the company
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Written by the company
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Contact info
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, United Kingdom
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4.6
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service.
My call was answered quickly and politely by Kirsti, a well spoken lady. She was very helpful in solving my problem and giving me advice and information. It was a genuine pleasure to talk to her.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful feedback! We’re delighted to hear that Kirsti was quick, polite and helpful in resolving your issue and providing the information you needed. We’ll be sure to share your kind words with her — it’s lovely to know she made your experience such a positive one
Nick
Drew was friendly professionally and…
Drew was friendly professionally and helpful and my query was sorted out. All of your team are a good professional team and the problem has been resolved. It has been refreshing to deal with a company who note things on the account when most other so called professionals have you repeat your problem as passed around the org. You guys do in 2026 what most other so called well know companies’ are losing their manners ie don’t know what the word professional means. Thank you Careline.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for such a fantastic review! We’re delighted to hear that Drew was friendly, professional and helpful, and that your query was resolved so smoothly.
It’s especially encouraging to hear your comments about our team keeping clear notes on your account — we know how frustrating it can be to have to repeat yourself when speaking to different people. We’re proud to provide a service where our customers feel listened to and looked after.
We’ll be sure to share your wonderful feedback with Drew and the wider Careline team. Thank you for choosing us and for taking the time to recognise our service!
Nick
FRUSTRATED CALLER
After several frustrating efforts to order a Keysafe online, I decided to phone the Careline help number and a very helpful young lady called Hannah answered all my queries and ordered a Keysafe for me. Much easier to talk to someone. Thank you so much.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for sharing your experience with us. We’re sorry to hear that you had such a frustrating time trying to order a Keysafe online, but we’re delighted that Hannah was able to step in, answer all your questions and make the process much easier for you.
We’ll be sure to pass your lovely feedback on to Hannah. It’s great to know she was there to make things simple and get your order sorted. Thank you for choosing Careline!
Nick
Every time I call for my mum ive had…
Every time I call for my mum ive had very friendly and helpful staff help me with my questions. Would highly recommend
18 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your lovely review! We’re delighted to hear that you’ve consistently found our team friendly and helpful whenever you’ve called on behalf of your mum. Knowing that we can make things a little easier and provide the support you need means a lot to us. Thank you for recommending Careline!
Nick
Bobby was polite and informative
Bobby was polite and informative, answering all my queries and giving a full explanation. 10 out of 10.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your fantastic 10/10 review! We’re delighted to hear that Bobby was polite, informative and took the time to answer all your questions with a full explanation. We’ll be sure to pass your kind words on to him — he’ll be thrilled to know he provided such a positive experience.
Nick
Responsive service and quick delivery
18 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re so pleased to hear you were happy with our responsive service and quick delivery. We really appreciate you taking the time to share your experience and hope you continue to enjoy your Careline service.
Nick
Reply from Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re pleased to hear that even during a quick call, our team was able to provide a polite and helpful service. We really appreciate you taking the time to leave us a review!
Nick
daylight robbery
was told my fathers alarm would stop without paying an update which i paid promptly but was annoyed as found the letter worrying,they have just taken 399.00 out of my bank account without me being aware of the price hike disgusting as only cost 230.00 last year
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for sharing your feedback. We’re sorry to hear how upsetting and concerning this situation has been, particularly receiving a letter that caused worry and then seeing a payment of £399 taken when you weren’t expecting the increase.
We completely understand your frustration, especially when the previous cost was £230. We appreciate you raising this and would encourage you to contact our team so we can look into the charges, explain what happened and address any concerns you have.
Nick
Excellent service from Helena
Excellent service from Helena - thank you
3 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your wonderful feedback! We’re delighted to hear that Helena provided you with excellent service. We’ll be sure to pass your kind words on to her — she’ll be thrilled to know her support was appreciated.
Nick
Not exactly happy
Lady nice telling me form online went through even thought kept crashing. Now I’m still getting emails asking me to fill
Out same form. I have already done it twice filled out all next of kin, it says next, takes you back to beginning. I have adhd, filling it out once was stressful enough!
17 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for sharing your experience, and we’re really sorry to hear how frustrating and stressful this has been. We’re pleased that the lady you spoke with was kind and reassuring, but we completely understand how upsetting it is to have completed the form twice, only to be asked to do it again.
You shouldn’t have to keep repeating information, especially after putting so much effort into completing the form. We’re sorry for the inconvenience caused and appreciate you bringing this to our attention.
Nick
Very informative and helpful with any…
Very informative and helpful with any queries we needed answers to.
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that our team was informative and helpful, and able to provide the answers you needed. Making sure our customers feel supported and well-informed is really important to us. Thank you for taking the time to share your experience!
Nick
Fahad was most helpful and polite. Can’t remember what day
Fahad was most helpful and polite, the same as everyone I. Speak to at Careline 365
19 August 2026
Unprompted review
Reply from Careline365
Good Afternoon,
Thank you so much for your lovely feedback! We’re delighted to hear that Fahad was so helpful and polite, and it’s wonderful to know you’ve had the same great experience with everyone you’ve spoken to at Careline 365.
We’ll be sure to share your kind words with Fahad and the wider team. Thank you for choosing Careline 365!
Nick
To be honest this was not a smooth…
To be honest this was not a smooth purchase as there was an issue with timing of the delivery as we ordered it on a sunday and were told it would arrive monday. It arrived on the tuesday!
However the team did as much as they could and the product is excellent.....thank you
17 August 2026
Reply from Careline365
Good Afternoon,
Thank you for taking the time to share such honest feedback. We’re sorry that the delivery didn’t arrive when expected, especially after you were advised it would arrive on Monday. We completely understand how frustrating that must have been.
That said, we’re really pleased to hear our team did everything they could to help and, most importantly, that you’re happy with the product. We truly appreciate your patience and understanding, and we hope to provide a smoother experience for you next time.
Nick
Was very helpful and provided with all…
Was very helpful and provided with all the information I needed.
18 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you so much for your kind review! We’re delighted to hear that you found our support helpful and that we were able to provide all the information you needed. Your feedback means a lot to us, and we’re always here if you need anything else.
Nick
Reply from Careline365
Good Morning,
Thank you for your fantastic feedback! We’re so pleased to hear that you found our service extremely helpful and informative. It’s great to know we could provide the guidance you needed. We really appreciate you taking the time to share your experience!
Nick
My experience on the Careline…
I found my experience on the Careline 365 positive and helpful. I have not taken part in this kind of experience before and feel more secure going forward with my medical problem now. I have been asked to mention 'Sue'. I am not sure if she was the person who was 'talking' to me but if she was then I am most grateful to her.
18 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for sharing your experience with us. We’re so pleased to hear that your time with Careline 365 was positive and helpful, and that you’re feeling more secure moving forward. It’s especially lovely to hear that Sue may have made a difference during your experience — we’ll be sure to pass on your kind words. Wishing you all the very best, and thank you for putting your trust in Careline 365.
Nick
Drew was very helpful and patient
Drew was very helpful and patient. A credit to your organisation.
16 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for your wonderful feedback! We’re delighted to hear that Drew was so helpful and patient throughout your experience. We’ll be sure to share your kind words with Drew — it’s fantastic to know they were such a credit to the organisation. Thank you for taking the time to leave us a review!
Nick
Reply from Careline365
Good Morning,
Thank you for your kind feedback! We’re delighted to hear that you found our service both efficient and helpful. We really appreciate you taking the time to share your experience, and we’re always here whenever you need us.
Nick
My pendant alarm stopped working.
On testing my pendant alarm I found it wasn’t working. I rang Careline’s Technical Support number and was led patiently through various procedures by Ross, who had answered promptly. These revealed that there was actually a fault in the pendant, so Ross immediately arranged for a replacement - an email a little later confirming it was already in the mail.
My only criticism of Careline is that their instruction leaflet doesn’t either explain the various functions of the answering device, or its lights, nor does the leaflet give the Technical Support number. It needs revision!
Otherwise their service is good and the respondents always sympathetic and patient.
18 August 2026
Unprompted review
Reply from Careline365
Good Morning,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that Ross was able to patiently guide you through the checks, identify the fault and arrange a replacement so promptly. We’ll be sure to pass on your kind words to him and the wider team.
We also really appreciate your constructive comments about the instruction leaflet. Clear, accessible information is important, and we’ll make sure your feedback is shared with the relevant team for consideration. Thank you for your continued trust in Careline 365.
Nick
It’s been fast and professional
It’s been fast and professional. I spoke to a lovely lady called Vicky and she answered all my questions. She is a credit to the company.
She explained how everything works and within 24 hours our system was delivered and setup. The people we spoke to on testing were both great and friendly with nothing being a problem.
17 August 2026
Reply from Careline365
Good Morning,
Thank you for such a wonderful review! We’re delighted to hear that Vicky was so helpful, friendly and thorough in answering all your questions and explaining how everything works. We’ll be sure to pass on your kind words — she’ll be thrilled to know she made such a positive impression.
It’s also fantastic to hear that your system was delivered and set up within 24 hours, and that our testing team were friendly and helpful too. We really appreciate you taking the time to share your experience and thank you for choosing Careline 365.
Nick
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