There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us add... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt co... See more
Company replied
Firstly , Caci Merivale has a fabulous team ! Jen on reception is delightful and always ready with a lovely smile and ready to please the customer when you walk in that door , always try's to ac... See more
Company replied
They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more
Company details
Written by the company
Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.
Contact info
6/49 Sainsbury Road, 1025, Auckland, New Zealand
- 0800003939
- enquiry@caci.co.nz
- www.caci.co.nz
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best experience for your skin.
Its a very soothing & relaxing experience & my skin feels very rejuvenated afterwards. Highly recommend.

Reply from Caci
Caci Whakatane was a nuturing…
Caci Whakatane was a nuturing experience.
The understanding nature of Annemarie and the wonderful staff.
Also learning a lot more about sun damage to the skin!

Reply from Caci
I paid 1400 for filler that lasted 2…
I paid 1400 for filler that lasted 2 months. Didn't offer me anything. Basically rip off. Could do it myself for third of the price. Shouldn't promise something and not deliver. I've had filler before and it lasted one year so I know what I'm talking about

Reply from Caci
Best experience as a female ever
All the staff want to do is help and are so welcoming, friendly, and are all about what my specific needs are. It's like I'm walking into a whole new world. I am and will be forever thankful for been given not just an opportunity but more like a blessing especially through old injuries that there is hope for me yet. Thank you so much. Xo.

Reply from Caci
I was acknowledged when I arrived and…
I was acknowledged when I arrived and my consultant nurse was very understanding and gave me options and didn’t force me into anything I wasn’t happy with, excellent experience cheers Merts

Reply from Caci
Treatment provider was very friendly and explained the treatment very well
Overall it was really a good experience

Reply from Caci
Having chats with staff during the…
Having chats with staff during the treatments. They remember personal information and build rapport with clients

Reply from Caci
Incredibly helpful
Incredibly helpful, nice ladies that made me feel comfortable.

Reply from Caci
Caci Feilding is an awesome experience
Caci Feilding is an awesome experience, situated in a small rural town, their clinic caters to our “farm girl” lux care.
Was made to feel welcome from my first visit, highly recommend to anyone wanting abit of me time.

Reply from Caci
The Caci Team makes me feel fabulous…
The Caci Team always makes me feel very special every time I get a facial treatment and my treatment makes my skin feel so amazing!

Reply from Caci
"Being new to treatment everyone was…
"Being new to treatment everyone was friendly and informative i felt looked after and confident with the steps i want to achieve with my skin."! Thank you Lower Hutt Caci Team

Reply from Caci
The staff are just so lovely.
The staff are just so lovely.
The warm welcome when I walk in to the Caring nurse.
I always feel uplifted when I leave :-)

Reply from Caci
Consummate professionals
The team at Caci New Lynn have made an effort to get to know me in the time I’ve been going there and that makes the experience so much better. The results I’m getting from investing in myself and my skin are really pleasing and the way the treatments are done in full consultation with me means I always feel comfortable. You can feel pretty vulnerable when someone is basically in your personal space, but with the Caci team I always feel safe and informed.

Reply from Caci
The Team at Caci Blenheim are magical
The Team at Caci Blenheim are absolutely incredible with not only their services but with their customer service as well. They are knowledgeable and trusting and will always go above and beyond to give you the best treatments and products to use. They make me feel comfortable and cared for and will continue to see them and give feedback to anyone who knows about skincare.

Reply from Caci
"It’s so nice to come to Caci
"It’s so nice to come to Caci, Amanda has done pure magic with my skin, I suffer with Rosacea and when I first started my treatments I couldn’t let anyone touch my face, but the change is amazing, Amanda said she will get my skin to a point where I will be able to leave the house without makeup, and now I can! I also like that the products are offered to me but never pushed, it is such a luxury to have the treatments for me so not having the pressure to purchase extras is really great x"!

Reply from Caci
Caci kumeu
Caci kumeu, is simply the best, Hannah is amazing, she truly works miracles, everytime I visit, I leave there feeling so confident, they really look after there clients

Reply from Caci
Staffs are very Friendly and helpful
Staffs are very Friendly and helpful. Very welcoming environment. So peaceful just didn't feel like coming out of that place. Treatment is marvellous. Highly recommend this place for facial care.

Reply from Caci
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







