Caci Reviews 

318
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I highly recommend Caci, at first I was sceptical to do anything about my skin, and worse as an African girl with a black skin I feared they won’t understand my skin type, but soon as Hayley said she... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Kapiti Casey Clinic. The team are really friendly. On my first visit to Casey Clinic, I had a complimentary consultation followed by a beautiful skin treatment. I explained to J... See more

Company replied

Rated 1 out of 5 stars

I had a course of 10 caci facials over a course of 4-5 weeks. I took several before photos hoping for a positive outcome. Sadly there was no discernible difference in my face after. My eyelids and je... See more

Company replied

Rated 1 out of 5 stars

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more

Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Laser Hair Removal Service

Written by the company

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Contact info

3.6

Average

TrustScore 3.5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(318)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura is amazing

Laura is amazing. She always understands my needs and suggests what’s best for my skin.

1 June 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your wonderful 5-star review!

Rated 5 out of 5 stars

Love Caci Takanini

I've been visiting Caci Takanini for two years now. The staff are always welcoming and address me by name. They care about the work they do and about the outcome of the treatment they provide. Would highly recommend!

1 June 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your lovely 5-star review Chloé! We're so happy to hear how much you have enjoyed your time with Caci Takanini.

Rated 5 out of 5 stars

Facial was amazing with Freedom

Facial was amazing with Freedom! Looking forward to next one already. Thanks for creating a comfortable and relaxing environment with informative and professional Beaty therapy services.

31 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your 5-star review Chanel!

Rated 5 out of 5 stars

Outstanding Experience

"Always happy to see the wonderful ladies at Caci Takapuna. They are all an absolute delight and excellent at what they do. Would highly recommend them to anyone who wants great cosmetic treatments 😀"!

26 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your lovely 5-star review Allie!

Rated 5 out of 5 stars

Caci North West - THE BEST BY FAR

Brooke is an AMAZING treatment advisor. Brooke always comes out and greets me by my first name and checks in with me about how I am finding my treatments and skincare. She remembered that I was struggling to find a product that I LOVED and has given me some suggestions and went the extra mile to organise me another skin check up. Everything always feels genuine and personable which I love as there is nothing worse than walking into a clinic and just being another "Client/number".

Marina is so LOVELY too. Always very helpful and knowledgeable which is amazing when you are trying to learn more about your own skin. And we always have the best chats about everything although she can always tell when you're just needing some down time which is nice too.

Caci is definitely worth the investment.

25 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your lovely 5-star review Pyper. Our Caci NorthWest team are so happy to hear!

Rated 5 out of 5 stars

I have been a client at Caci Epsom for the last year

I have been a client at Caci Epsom for the last year. The team have been so lovely and very knowledgeable about their treatments and products. My skin has improved so much over this period, I actually love not wearing any foundation on my face now.

25 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your lovely 5-star review Kath. Our Caci Epsom team are so happy to hear!

Rated 5 out of 5 stars

Caci Pukekohe is an excellent place for…

Caci Pukekohe is an excellent place for all your beauty needs. Not only do they offer a wide range of treatments that will leave you feeling and looking amazing, but their staff is also very friendly and knowledgeable about the latest skin products and treatments available. Whether you have a specific skin condition that needs to be addressed or are simply looking for a little relaxation time.

28 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your lovely 5-star review Tanya. Our Caci Pukekohe team are so happy to hear!

Rated 5 out of 5 stars

Wonderful experience

The staff are skilled, communicative and gentle. I look forward to my visit and my skin is loving it

26 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your wonderful 5-star review Elizabeth!

Rated 5 out of 5 stars

Kuddos to the Palmerston North Team!

Palmerston North team are very welcoming and accommodating. They take you to step by step process in each procedure leaving there client feeling at ease and comfortable. Been to Caci for a year now and still doing some treatments with them. My skin is much more improved now since my 1st day at Caci. 😊

26 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your lovely 5-star review Maybelle. Our Caci Palmerston North team are so happy to hear!

Rated 5 out of 5 stars

Jordy has been doing my treatments for…

Jordy has been doing my treatments for some time now, she’s very friendly and welcoming and I feel very relaxed and calm. The progress in my skin issues is amazing.

25 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your wonderful 5-star review Tara!

Rated 5 out of 5 stars

Awesome team

Awesome team. I always leave feeling fabulous

25 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your 5-star review Victoria!

Rated 5 out of 5 stars

My Complexion

We are working, embracing & understanding the needs of my unique complexion to help bring the skin a healthy dewy glow, hydrate, give it a soft texture and cleanse. I enjoy the Murads and Skinsmith products and cleansing technology used to achieve the desired results. I'm excited for the complexion of my skin results as we achieve the goal through time.

24 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your wonderful 5-star review Nikita. We're so happy to hear how you have enjoyed your Caci experience.

Rated 5 out of 5 stars

Great

Friendly, helpful staff. Genuine and caring. I also loved the free treatments I got with my laser hair removal plan. I had my first ever facial at Caci using my free treatment and plan to book in more to treat myself in future 🥰

23 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your wonderful 5-star review Bibi. We're so happy to hear how you have enjoyed your Caci experience.

Rated 5 out of 5 stars

My favourite Place

This year I decided at 42 years old my skin needed more love and attention! I joined the Caci Clinic Levin and I’m so happy with the results. From the moment my facials are done I feel so much better and my skin looks so much healthier and hydrated. The ladies are so lovely, they explain everything they are doing and also give me great advice on what my skin needs. Caci Clinic will definitely be part of the rest of my life!

23 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your kind 5-star review Lydia. We are so happy to have you as a loyal customer at Caci Levin!

Rated 5 out of 5 stars

Confidence in care!

I have so much confidence in Janine at Caci so I can relax and enjoy the experience! The best part is planning the next part of my journey!

23 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your wonderful 5-star review Leonie. We're so happy to hear how you have enjoyed your Caci experience.

Rated 5 out of 5 stars

Left great Impression

Expert in their field. Took the time to ask all the right questions to ensure they could recommend the appropriate treatment.
Pleasant staff, very welcoming. Store was laid out well and tidy and clean.

22 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your 5-star review Kim!

Rated 5 out of 5 stars

Very friendly and welcoming

Very friendly and welcoming, flexible with times for working people, great results, would definitely recommend.

20 May 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your 5-star review Victoria!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look