C And-a Reviews 

I spent 2000-3000EUR every year to update my closet with C&A clothing, they can forget about that; phone customer service (NL - Karoline) is incredibly rude and raising voice at customer when customer caught her giving information that's not relevant to the order in question! Refunding issue is still not solved in 4 months! Enough is enough.

I ordered 3 items and received an email after a week that order was delayed. I emailed them to cancel the order as I needed the item for special occasion. They then sent me tracking number immediately but it took another 5 days to get the order. Tunic shirt was missing the belt and I had to return it, it cost me 13 euros because someone didn't put the item I ordered. I explained it to customer service and requested money back for return as it wasn't my mistake, they stopped answering to my emails. Never again shall I buy from C&A

First of all, size M isn't always size M. I've ordered three pieces of clothing and had to return two because of the huge size difference. That brings me to the second issue. When you return an item, you have to cover the cost yourself. In my case, the value of the both items that I had to return was € 23. The cost to return it from Romania to Germany: appr. € 13 (standard rate) or € 22 (with acknowledgement of receipt). No more C&A for me! I'll stick with AboutYou or Zalando.

The worst service ever received. We bought a jacket and decided for a retour due to problem of the item. Now after almost 3 weeks we did not receive our money, we do not receive an email informing the status of the retour and nobody answers the phone!!! This is really the worst service ever seen. Will never and never buy again with C&A online.
Give back our money,

Staff rude and unhelpful in Weert. I wanted one sweater from the manequin and the workers there said its not possible and if I coukd try online. Look, I know everyone is overworked but its not such a crazy request, you can dress your manequin with the same sweater from a different size and it looks the same.

I used to buy all my kids clothes there. They just lost about 1000e worth of turnaround per year with me.

C&A wasted my time a lot, and gave me an experience before Christmas which will be difficult to forget. The worst logistics ever could be ok for C&A, however the customers must not suffer from it waiting for nothing. In the meantime I got 2 emails from C&A that I have to wait longer and longer, which apparently was an absolute lie. It's very unpleasant for me that C&A treats the customer such way.

Fatima showed unusual great attention to chosing the right winter collection. I thank her for the time she spent with me running from the cabin to the shelves.
Great job

Terrible Online Delivery Experience if you make to many purchase with several packages!

1st they lost a retour tshirt. They demanded the money; I wrote back. They fixed the issue as if they gave it as gift to me.

2nd they send me Mahnung for the product I have sent back. I wrote back again. They said they will re investigate but after 2 weeks send the second Mahnung!!!

Unbelievable dissappointing!!

I was worried because of the bad reviews here, but I have a nice experience so far. I bought clothes via webshop 3 times on July 20, 22, and 23, 2021. Delivery time took only 2-3 days. Some of the items were not delivered because they're out of stock (worth € 27,97), and they informed they will send the refund soon. I knew I took the risk buying the last items products and I don't mind waiting for the refund.

On August 2, 2021, I returned some items in my 3 packages to the C&A store because I bought the wrong size (still not familiar with the sizing). The total amount for these returned items was € 99,94. So the total refund was € 127,91.

I got the refund for the undelivered items after 20 days of purchase. And today August 18, 2021 I just got the refund for the returned items (16 days after I sent them to the store). So I can say buying online is safe but you do need patience for the refunds.

I really like the products online, lovely blouses and dresses, and before I bought online I went to the store to check if they were available but unfortunately they weren't. I wish they would improve the products at the store so I don't have to pay a lot only to try on and make sure the clothes will fit me.

Person running this company doesn’t send the clothing - is extremely rude and is a scam artist - save yourself the trouble and don’t buy from them it’s not worth the headache

Terrible experience!!!

I’ve made some purchase before at C&A online with no issue. But this last time it was terrible…the order took more than 2 weeks to arrive (seems to be an recurring issue for months) and when arrived to my surprise 3 out of the 6 items were missing. I’ve tried to contact the customer service via email, Facebook and phone….no success! I have more than 40 euros to be credited to my credit card, and no answer about it!!! This is unacceptable!

Now seeing all the reviews, I can just say: don’t buy anything from C&A. Terrible customer experience, keeping money from the clients that didn’t received or returned the items correctly.

I try to order some t-shirts for my daughter for her horse riding lessons ect. but the site doesn't let me add more items to my cart. I refreshed the page multiple times, switch my laptop off about three times, and I even REA-INSTALLED my WHOLE laptop UNIT. don't order online on this website. I repeat: DONT . ORDER . FROM . THIS . WEBSITE . ONLINE . if you want to buy something, I recommend doing it in person because otherwise you'll be TURNED DOWN!!

If I have read the reviews here first, I would have never bought on the website! As many people described, I bought something on March 6th and so far it was not even sent! A lot of ridiculous emails saying it will take longer, to have patience... and they make very clear you can’t cancel the order... this is utterly disrespectful to the customers..: you don’t get your order, you can’t cancel and they don’t give any proper explanation... never again I will buy on c&a website and I encourage you to do the same... it’s only frustration and disappointment

My order took close to 4 weeks to make to my home. In the meantime, I asked for a n update twice, but never got any reply to my questions.

They make you pay for products that turn out to be sold out 2 weeks later. They just let you wait on an order they will never ship out. And then you need to beg for a refund. C&A used to be an institution in the city of Hoorn (NL) but dropped deep to a multunational that can't even run a simple webshop.

I made an order in this website store and had several problems. First I had problems with the payment process, I tried to pay with credit card and Paypal and both methods gave me an error, two times each one. After the error with the credit card the order was not processed but the money was made captive in my account. Every time you get an error with the payment the website empty you shopping car and you have to insert the products again.

If you want to guarantee if something went wrong with your order you can't because the order only appear in the website after they validate in Backoffice. Before that you don't have any proof of your order.

I should have given up after that but I tried to order again with Revolut and the order was successfully finished but with the issue that I mentioned before, with no proof of that.

After they validated I have two order registered in the website but I know that only one was paid.

The order didn't arrive yet. Let's see...

Very bad custimer service, they didnt change my jeans because I take it in the sale and only 10 days after I try to xchange it but they said that its inly 7 days, they didnt mentined that in the shop,, only in the casheir with very very small font. Of corse they said that after I wait half hour because they have only 1 casheir!!!

Shipping can take up to 15 (!) working (!) days. That's three whole weeks. This is insane in current times, and they don't explicitly communicate this until *after* you placed an order.

In practice it indeed actually took almost 15 working days. These delays are unrelated to covid, of course even though they do attempt to shift the blame in that direction a bit (but not entirely)

C&A should get their act together and until then warn in their online shop with a large banner "Hey we're superincompetent and by the time you receive your package it will probably be out of fashion"

I wanted to order a trousers that i bought in a C&A store. However the measures on the website do not match the measures written in their product online. I called the customer service and they did not want to say what measures on the website would fit the measures written in the trousers.

They refused to do this but just referred to the table of measures which does not match with the measures written in the trousers...

They have excellent customer service when I went to the store to do my shopping, the prices are quite good and the truth is that whenever I go I end up buying several pieces of clothing and on certain occasions I have even bought a pair of shoes, I highly recommend the store for those looking for good prices. Although I still think that I should add more variety in men's clothing, out of there, perfect