C And-a Reviews 

I've been a loyal customer of C&A for years, but my recent experience has left me deeply disappointed and questioning my future patronage. I recently ordered several items, eagerly awaiting their arrival. However, when the package came, it was visibly damaged and had clear signs of tampering. To my dismay, some of the items I had purchased were missing.

Believing in C&A's reputation, I immediately reached out to their customer service, hoping for a resolution. I provided photographs of the damaged package, and explained the situation in detail.

I was under the impression from C&A's initial response that there would be a thorough investigation and resolution regarding the missing items from my package. However, after my follow-up, C&A has been conspicuously silent and has failed to provide any updates or responses. It's disappointing to feel treated as a mere transaction rather than a valued customer.

I strongly urge potential buyers to be cautious before making a purchase online. It's disheartening to see a company I once held in high regard show such disregard for genuine customer assistance.

I have sent back two items, one on 2nd of September, the other 1 week later. For the first one I should have got my money back, I emailed them many many times and still nothing, they are asking for proof (??? I don't even understand this) but shouldn't I get proof instead that they are not trying to scam me? They owe me at least 40-50 EUR. If I will find out how some authority can be involved I'd rather do that because I am not gonna email 100 times for my own money. This is ridiculous. And everyone here is saying about xxl stuff, their xs clothes are too big for me, so I have to buy children stuff but obviously I don't want as they don't have that clothes which I'd want.
Useless and shameful company.

Very bad service ! No body answer to my mail , I buy 3 picices but I get 2

I've ordered 2 pairs of jeans in the size that I ussually and they are very very small.
This brings me to my issue, the return and refund part.
In order to ship it back to them from Romania, first of all the shipping costs are high and they don't provide the enough informations in order to return the items.
I also need a telephone number and an email address.
I've requested them 3 times already through customer support the informations and they didn't give me. By email someone replyed to me but the phone number that I received is incorrect and shipping company deny to get my package.
I'm glad that I find all the reviews from here because now I see that even after 3-4 months people didn't get their money back.
So I think I will not risk it to return it and loose more money in the process.
Also I've look up on google the address they provied for return Münchner Straße 112, it's a simple street with houses. Where the return will go if I send it there??
Also one more red flag here, why do they don't have a customer support for the country where are they selling. If I don't speak english how am I supposed to talk with them?
This is a big scam.

absolutely HORRIBLE customer service. it took a MONTH for my package to arrive from germany to croatia and they simply had no idea where the package was. plus it took min. 2 days each time for them to answer my email and when i asked for refund i was denied it!!! they told me to just order same items again??? i needed the clothing for my vacation and when it finally arrived 20 days AFTER it was supposed to arrive it was completely useless. so nobody is answering your enquires and not even offering refund when the merchandize doesn't arrive. beware and avoid!!

As many have said, the customer service for this company is appalling. Returned item 3 weeks ago and still have had no payment. They do not return your emails. Extremely poor company.

A month and still no order to come to my place. I can't request a refund and they have not replied to my email, sent a week ago.

Simply do NOT order, do NOT support this obnoxious company! Let them close down!

i recently buy item for my kids and i return some of it until now also 3 weeks they never return my money back i will never ever gonna buy online c and a they are thief.. beware i will warn other people as more as possible this kind of business should never exist

Online shop
Returns made impossible

They need to see how Amazon do it

So many bad reviews understandable

Mostly happy with their products. The only problem is that the size charts on their website don't match at all with the actual sizes of the items. You can send back the items (usually oversized), but it's somewhat a fuss to need to do this almost every time.

My order was a click & collect, the parcel was sent but never arrived to the store... The customer service can't tell me where my parcel is. I've asked for a refund but didn't receive it yet. I'm not buying anything from them again

First shops have little choice so u are obliged to go online..As we changed to QR codes, I couldn’t use the usual slip. Chose bank transfer.. Called up the client service and they only made me loose my time. First time I got hung up and after 2nd call and wait Instead of giving me a postal code so I can finish payment they are just saying we need an order number and bla bla we will send u an email. I only wanted a postal code. My payment got cancelled as the session closed down. Soo useless customer service..

The worst thing from this Company (I have other minor complaints, but let's forget it) is that they send DAMAGED ITEMS TO YOU. Yes, you've read correctly. THEY SEND DAMAGED ITEMS. And the Customer Service tries to convince you there is nothing wrong with the itens. I bought a pair of trousers labeled 32 and they were a 34 (in a sewing store I went to they said the waist was incorrecty sewed in the pants) and a jumper was sent with lines coming out!!!! This company thinks their customers are stupid!!!

Horrible service.
I returned products to the shop with the shop assistant.
One month passed and I still did not get the refund.
I wrote them, but they do not do anythong. Do not recommend.

It's the worst clothing store in whole Europe!!!
Very low quality clothes and their under where just so bad that will leave little fabrics on your skin even if you buy the best and most expensive of what they have.
THEY ARE THIEVES!!
They refuse to pay you back if you return an item!!!!
THIS BUSINESS IS THE WROST. NEVER BUY FROM THEM!!!. THEY WON'T LAST IN MARKET FOR A LONG TIME

Ordered from them, size did not match my order, it was regular on the site and what I received was slim. I know because I have the same item bought from their stores. When going to return I found out that you can only return to one of their warehouses in Europe even if they have 10 stores in my city. Cost to return was 30% of the item price. Decided to keep the item but never purchasing anything from c-and-a online ever again.

One of the worst experiences with online shopping I've ever had.
I order some goods online and after a few days, I receive the notification that the goods have arrived. Which is weird, because it had to be signed for receipt and no one was home at the time.
I have created a ticket for this issue to either find my package, or return my money.
I has been two months since that ticket has been created! Apparently they try to make those issues die a silent death in order to not have to pay back the money. C&A is running a robbery business and it seems like they're proud of it.

Great C&A store in Hilversum.
Staff is friendly. Clothing has an excellent price/quality ratio. Not a super great product-range for men. But a nice shop with good prices. I will come back !

The online store has a very good offer of different items, but I have had a horrible experience sending stuff back and never receiving my money, they lost the package in their distribution centre and never gave me my money back, with that also came a lackluster customer service, they have declined comminicating via paypal, just telling me I should contact their client service (I only contacted through paypal when client service hadnt resolved the issue in a month), client service themselves asked for information I have sent them muliple times (before and after the paypal communication attempt) but they have never gotten any further in resolving the issue other than saying they can't find it after they did tell me in the beginning that they received it. I should have been given my money back, since accoring to Dutch law their time to give it back (14 days) counts from the moment I have made them aware of my return, not them actually receiving it, plus I can prove I have given it to the return service, and that they have themselves confirmed receiving the return package in their distribution centre. The fact that they keep telling me they'll send me a message when they find and process the package and then never let me hear from them again until I contact them (and then ask me the exact questions as before) is ridiculous, it's been 2 months, and there is nothing I could've done different, no mistakes were made by me in the process.

update they finally gave it back after I threatened to take appropriate measures if they didn't pay me.