HSBC UK Business Banking Reviews 

Very polite and calm ,very.clear and eloquent with.patience...really a 5 star

Highly Recommended

I had a really great experience with Khushboo Modi. She was very helpful, professional, friendly, and supportive throughout. She took the time to understand everything properly and made the whole process easy and comfortable. I really appreciate her excellent service and would highly recommend Khushboo to anyone. Thank you so much for all your help!

Having made an incorrect BACS payment I found it difficult to try and cancel or recall the payment on HSBC net. I contacted our relationship manager Manapal Singh and he was extremely helpful in working through the HSBC internal systems to try and recover the payment. The payment has not been received back yet but I can see the payment should be back in our account tomorrow. So well done Manni.

The whole experience with Shazad Ali, who assisted me in relation to business banking was impeccable. He was incredibly knowledgeable. He provided clear and cogent advice and was able to explain all of the available products to me. I was extremely pleased with the service which was made easy and accessible for me. Thank you Shazad. And thank you HSBC

Very helpful in explaining all apsects of what i had to do.

Efficient, professional and responsive.
I needed to get decisions made within a particularly tight time frame. The information required by Gemma Lam was asked for in good time, reviewed and decisions made well in advance of my deadline. Communication is key and Gemma excels at this skill.

I got my funding approved in 4 weeks time and during this process my case manager Sarah was very helpful and professional even though I disturb her a lot with many questions but she was very helpful and clear all my doubts.
Really happy with HSBC who is helping Small business to grow by considering the lending facility.

Lola Olaoye in Direct Business Support/ SME Business Banking team was quite exceptional in providing excellent customer service, she gave regular updates throughout the account opening process. I'll rate her a 10 out of 10 for her excellent customer service. I highly recommend HSBC.

Paul Hulme and the Customer Care Team provided a first class service answering all my questions and preparing and following through on the documentation required. Response times were very efficient and the personal contact and follow-up were very much appreciated.

We appreciate the service and input from account managers like Qaise Arab, who has been helpful and always respond to our inquiries in a timely manner, highly recommend

Saranya Alagar at Peterborough branch was fantastic. She worked hard with her colleague Finley to ensure our charity was given accurate information and it was great to deal with the issues we had been struggling with both online via a face to face contact.
Saranya was approachable, interested in our work and keen to help. She took the time to listen and was very knowledgeable with a problem solving approach. A very positive in person bank meeting for us.

Very easy and efficient to help me sort my problem, good communication and customer service,

My experience with HSBC has been excellent, especially working with Reece Harding in the Glasgow branch. He has been nothing but helpful, very responsive and provided us everything we needed. Just because of him I have also opened a personal account alongside a business account.

Super support and communication from Ashad throughout the process.

Outstanding Service

I would like to thank Dayo Nduka at HSBC Ilford for his excellent support in helping us open a new business bank account for Euro Car Sales Ltd.

Dayo was extremely helpful, knowledgeable and professional throughout the process. What stood out most was his understanding of our business model and his ability to listen to our requirements and provide the right guidance.

He made what could have been a complicated process feel straightforward and was always approachable, patient and willing to help. It’s a pleasure dealing with someone who takes the time to understand a business rather than simply treating you as another customer.

Thank you, Dayo, for your professionalism and continued support. Highly recommended — an excellent asset to HSBC. ⭐⭐⭐⭐⭐

I was satisfied with her questions which showed her interest in our vision and how HSBC could help the business grow.

She referred me to another team to follow up with my other queries.

She gave an honest timeline for a reply.

I had several attempt to resolve my issue over the phone but I was not happy with th responses. The lady in the branch was excellent. She told me from the outset that she would sort my issues and she absolutely did. I was so impressed because given my previous experince on the phone I did not think she would sort it but she did. 10 out 0f 10. Thank you

I was logged out of my Business Banking Account. I want to thank the lady who yesterday and today, with endless patience talked me through many attempts to re-set the details. She was very practical, very supportive and never gave up until we reached success. After my application was approved, the same courtesy, patience and support were provided. I am extremely grateful. Her service was outstanding.

I would like to give my sincere appreciation to Binita at HSBC Business Banking for the excellent service she provided.

She was courteous, patient and professional throughout, taking the time to explain the process clearly and answer all my questions. I particularly appreciated the clarity of her communication and the fact that my enquiries were handled so quickly and efficiently.

It was reassuring to have someone who was approachable, knowledgeable and genuinely committed to helping. Thank you, Binita, for making the whole process straightforward and stress-free. Excellent customer service!

I wasn't expected that my business account will be that easy to open, but the business specialist assistant help made it easy for me.
I think his name was Reece Harding, he is very professional, knowledgeable.
I really appreciate his help