HSBC UK Business Banking Reviews 

Tanya Hatto, my Relationship Manager, has been very helpful throughout the process of setting up our overdraft facility. I really appreciate her support and assistance.

Kind regards,
David Liu

Excellent Service — Highly Recommend!

Janet Reid at HSBC is absolutely fantastic and we've had a really positive experience banking with HSBC. Janet really took the time to go through all the documents we needed via email, phone calls & our online meeting and explained everything clearly and patiently.

Janet is friendly, approachable and has been genuinely supportive throughout, which has made the whole process so much easier to navigate.

It’s clear that Janet genuinely cares about her customers and goes the extra mile to provide excellent customer service. I really appreciate all the time and effort she has given us.

Thank you, Janet, for all your help — it really has been greatly appreciated!

I have worked with Gemma Lam on several pieces if work with our business banking in the last couple of months. I have found her to be quick to respond/action, understanding and supportive our business needs. Thanks Gemma! Will

Procedure has been straightforward and smooth. Helpful and informative relationship manager so thank you.

My experience with HSBC has been consistently supportive and positive. In particular, our recent business review meeting with Roberto Gallo was extremely informative and beneficial. Roberto took the time to understand our business requirements, provided clear, helpful guidance, and ensured the meeting was constructive and worthwhile. His professional and personable approach was greatly appreciated.

Excellent service from Manpal at HSBC. We had a very helpful and productive meeting regarding the structure and management of our charity’s bank accounts. Manpal took the time to understand our organisation’s requirements, listened carefully to our concerns, and explained the available options clearly and professionally.

I particularly appreciated his proactive approach, willingness to investigate solutions, and commitment to ensuring that any changes are made smoothly with minimal disruption to our operations. His knowledge of HSBC net, account management and access controls was very helpful, and he reassured us that he would continue to support us throughout the process.

Overall, it was a very positive experience. Manpal was professional, approachable, responsive and genuinely focused on finding the right solution for our organisation. We are grateful for his support and look forward to working with him as we move forward.

Fantastic service, very helpful, nice and quick

I am writing in to express my appreciation for Miss Ivy Lau services in managing our Monga account with HSBC.

Miss Ivy Lau has been extremely helpful in answering to all our enquiries. We were very impressed by her knowledge, diligence and attention to details. Making sure that everything ran smoothly.

We felt that it's necessary to convey our appreciation to Miss Ivy Lau for a job well done. Thank you.

Always great support from Branch Team Specially Ms Shobha Gupta (Hounslow Branch) at right time. Wonderful Customer Service and communication.

Binita at HSBC Business Banking provided outstanding support with my overdraft increase. She was efficient, clear, and genuinely proactive throughout the process. Her guidance made everything straightforward and stress‑free. A brilliant example of excellent customer service.

The process was smooth from booking appointment to the account opening. As a first time business owner who is also new in the UK, I didn't know about a lot of things but Hamza (from Leicester Clocktower branch) explained everything and answered all my questions patiently.

Great support from HSBC for my business. The online portal is easy to use, as is the mobile banking app.
When i needed cash flow support to develop the business, HSBC have been there.

Have made a claim under the direct debit guarantee. The company who took the money agree it was an error.
The guarantee states an immediate refund of money taken in error, but the 2 people I have contacted are giving me the run around. Very poor for a bank that I have used for over 50years personally and almost 30 years as a business.
It's been sorted out now, I have my refund. Have added an extra star, but no apology or reply keeps it low.

The patience, knowledge and kindness if the associate (Bettina Weltman) who helped me access my accounts on to a new device was faultless. She talked and helped me through, step-by-step in order to achieve what I came in for

We were provided with an exceptional all round service by Neil Smith from the Business Banking relationship team. He made our account opening process so seamless and supported us extremely well along the entire journey. Despite our account being opened, we continue to receive a great service from Neil as he checks in with us to ensure things are going as expected.

Jasneil Virdi has been an incredible support to the charity we run. He has been very friendly and very supportive in assisting me with numerous manners to update our security check and primary user. His timely responses via email and geat support online has really assisted us in overcoming administrative hurdles and update requirements.

JAssneil Verdi responded swiftly and proposed solutions to our challenge very quickly.

Mr. Dayo Ndola was very helpful to me and my business, he always speaks firmly and every time he give good advice for developing my business, such a nice person 👍

I’m very grateful for the excellent service and support I received from the Direct Business Specialist I spoke with, particularly for taking the time to understand my circumstances and helping increase my credit card limit. As a small business owner, having this financial support at a time when I really needed it means a great deal to me, and I truly appreciate HSBC’s support for my business and the consideration shown to me.

Very helpful throughout the whole review process, and explained in great detail the purpose of the review