HSBC UK Business Banking Reviews 

Always great service. Dealing with Shobha is a pleasure -she is always helpful and nothing is too much trouble.

Amandeep went through a lengthy loan application process with me today & although I was unfortunately unsuccessful the entire process felt comfortable & person focused. I appreciated her patience & understanding in my current situation & future aspirations. Shame I was unsuccessful but at least it was a pleasant experience. Thankyou for your time & patience with me

We’ve been customers of HSBC UK Business Banking for around three years, running a small UK-based technology company, and have been very pleased with our experience.

We recently applied for a commercial card to help manage our everyday business expenses. While part of the application was completed online, we were fortunate to be contacted by a Relationship Manager, Swapnilkumar Macwan, who provided excellent support and helped make the process run very smoothly.

Swapnilkumar clearly explained the requirements, guided us on the necessary paperwork and was professional, responsive and helpful throughout. Everything was handled efficiently and made the overall experience straightforward.

We really appreciated the quality of service we received on this occasion. Swapnilkumar is a real asset to HSBC and deserves recognition for the excellent way he supported our application.

A very positive experience with both Swapnilkumar and HSBC UK Business Banking. Five stars from us!

Lorna Madlani at HSBC was so professional and helpful in guiding us through the process

Hamza made the whole banking process clear, straightforward and easy to understand. I was previously with another bank, but Hamza took the time to understand my business and explain how moving to a larger bank could provide greater benefits and support as the business continues to grow.

What I really appreciated was that there was no pressure. Hamza explained everything clearly, answered all my questions and made sure I understood the options available to me. His knowledge, professionalism and approachable manner made the whole experience very positive.

It’s refreshing to deal with someone who genuinely takes the time to understand your business rather than simply trying to sell you an account. I would definitely recommend Hamza to any business owner looking for someone who can make banking simple and provide practical advice.

Not time efficient, I wouldn't recommend a business account with HSBC. I have been a business customer for nearly 17 years. We consistently have trouble with credit cards - they never seem to arrive, or work properly. In 2023 it took x3 attempts of dispatching a new card, waiting x7 business days in between each phone call, driving 30 mins to a branch only for it never to arrive. I was told by customer services;

" I understand that you are unhappy that you have reported your Commercial Credit Card lost and you have not recieved a replacement card after requesting this three times. Having investigated this, I am very sorry due to processing errors the card was not ordered. I can assure you i have provided feedback about this to prevent a reoccurrence of this in the future.".

Now in 2026, there has been fraudulent activity on both me and my colleagues credit cards, so we've ordered new ones but they didn't arrive within the initial x7 days. I just know I am going to have to go through the same process I went through in 2023, after a 30 minute phone call yesterday, assuring me everything is in order when it clearly isn't and after x3 years, they still cannot fix the processing problems they have.

I'm sure that when things are running smoothly, HSBC is a perfectly adequate business banking solution, but when their process/ systems aren't running as they should, they take far too long to resolve, and in the meantime, its extremely disruptive to running a business, particularly now with digital banking - I will have to temporarily use my personal card to make sure there aren't any disruptions to all subscriptions to digital services I need to run my business.

I'm now looking at alternative banking solutions....

Shobha made the process very simple and easy.

Many thanks to Lorna at HSBC telephone Banking Team. Very helpful and resolved the query and put in place the required banking needs.
Hassle free and explained everything correctly and clearly.
Many Thanks Lorna Madlani. Appreciated.
A Ali

The feedback to my inquiries have been very prompt and informative. The customer service that I have received is both first-class as well as accurate and has resulted in my company receiving enhanced support that can only help grow the business.

Ms Ashwathi Anand was excellent and efficient. She helped me set up my new business account and patiently ensured that every detail was resolved. The staff at the Chelmsford branch are always friendly and helpful. I am very grateful for their excellent service.

HSBC advisor was very thorough, helpful and managed to solve my issue

I had a very positive and insightful meeting on Zoom with Dayo Nduka, HSBC Business Specialist - Ilford Branch. He took the time to understand my business and explained the range of support and services available through HSBC, including business banking solutions, specialist guidance, and resources designed to help entrepreneurs and growing businesses.

I was particularly impressed to learn about two HSBC support programmes available to businesses, as well as the opportunity to join a community of like-minded entrepreneurs where business owners can connect, share experiences, and support one another.

Dayo was professional, knowledgeable, approachable, and genuinely interested in helping businesses succeed. The meeting provided valuable information and highlighted opportunities that I look forward to exploring further.

Highly recommended Dayo and the HSBC Business team for their excellent support and commitment to helping entrepreneurs and SMEs grow.

I went to Hounslow branch to open business account and Shobha Gupta helped me to open my account in 2 days. She was very helpful and understanding.

I would like to express my sincere appreciation to Ivy Lau for her outstanding support in helping me open my HSBC business account.

Ivy was extremely professional, patient, efficient, and helpful throughout the entire process. She explained everything clearly, responded promptly to my questions, and made the account-opening process smooth and straightforward.

Her excellent customer service and attention to detail really impressed me. She went above and beyond to make sure everything was handled properly.

I am very grateful for Ivy’s help and would highly recommend her. She is a great representative of HSBC and deserves recognition for her excellent service.

great team, personal help given when required.

What I felt could become a complicated matter was dealt with in a professional and timely manner.

It was good and helpful- she was nice and friendly- explained everything to me the experience was great. Thanks goes bimita very easy to understand

I was in need to sort out some of the details of our account—Roberto was fantastic, he helped us to correct some of the records and also go through the business setup for our banking services. The customer service was great!

I needed to apply for an overdraft to give some cover in the company and having banked with HSBC for 18 years i wondered how they would deal with my request. I was exceptionally impressed with the service and how professional they have been.