Bunches.co.uk Reviews 

18,231
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the website is very easy to navigate, offering a wonderful selection of beautiful flowers and gifts for any special occasion. Many consumers happily mention that their orders consistently arrive right on time, beautifully packaged, and containing fresh stems that last for many days. Some reviewers were not happy with occasional delivery delays or instances where packages were unfortunately left in inconvenient locations around the property. A few other people also felt that certain bouquets appeared smaller than pictured in the advertisement or did not stay fresh as long as expected.

What people talk about most

Product

Clients share positive opinions on product quality, expressing satisfaction with the fresh and beautiful... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that flowers consistently arrive promptly on... See more

Quality

Users describe positive interactions with quality, noting that the flowers arrive fresh, beautiful, and last... See more

Order

Consumers find order to be positive, highlighting a straightforward online website and very slick admin when... See more

Service

People report positive experiences with the service, consistently praising the reliable deliveries and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Normally I would give a 5 star rating for the flowers that I purchase from your website. However I was a little disappointed with my last order as the pot plant was so small for the price paid. Espe... See more

Rated 5 out of 5 stars

Flowers are easy to order, often with a discount code. Large variety of flowers to choose from. I only order online from Bunches. Never had a bad experience. Flowers always arrive fresh even if Royal... See more

Rated 5 out of 5 stars

Without exception the recipients of flowers sent by Bunches from us have been delighted. After that its a no brainer to use them. And letterbox arrangement works fine cos it means the PO can leave the... See more

Rated 5 out of 5 stars

Have received and sent flowers twice recently. All the flowers were lovely. The ones I received lasted two and a half weeks in this hot weather. They came beautifully packaged with lots of information... See more


Company details

  1. Flower Market

Written by the company

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.95. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(18,231)

1,849 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good and bad service. I ordered two different bouquets for…

I ordered two different bouquets for two different people, on 24/6/26. On 14/7 one was delivered to the house door, (she had a tiny garden). No problem, she was delighted with the flowers. Order no.03800244. On4/7 the other bouquet was left at the unlocked front gate at the bottom of the drive. Although she could see the gate from the house the bouquet was left lying at the side, I think she found them by accident the next day. Order no.13800243. It wasn’t a long drive to walk up, I was very disappointed when I heard about this and will seriously think twice before using you again.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service . Have used Bunches for years and cannot fault them . Always delivered on time , lovely choice of products , good prices . Would not use any other company .

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Always so pleased with any orders I have sent from Bunches.co.uk Always spot on with the delivery date and plants/flowers have been well received
Highly recommend

21 July 2026
Unprompted review
Rated 2 out of 5 stars

It took 3 days before my daughter got…

It took 3 days before my daughter got the flowers. Most of them were dead.
It’s the first time I experience that.
Royal mail normally contact neighbors to get in if my daughter is working. On the 3 day they did that.
Only a few flowers survived that.
Ordering flowers always is very easy
Ordered 13 of July she got them on the 16’th

13 July 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

Thank you for your review. We are sorry that there was no one available to accept the gift when the deliveries were attempted. Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

Rated 2 out of 5 stars

I was sent a bunch of flowers from my…

I was sent a bunch of flowers from my daughter, I couldn't tell her how disappointing they were.
There was several of them broken , the rest of which there were not many were old and tired looking.
I would have got a similar bunch from a supermarket for about 8 pounds fully alive.
Save your money and go elsewhere, the recipient many be very disappointed with what they received and feel unable to say so.

21 July 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

We're truly sorry to hear the flowers you received were broken and looking tired. Can you please reach out to our customer support team with your order number and a copy of this review via email at flowers@bunches.co.uk so we can look into this for you? Alternatively you can contact us on 01623750 343 Kind regards, Bunches.

Rated 1 out of 5 stars

This company is a bunch of amateurs

This company is a bunch of amateurs, not guaranteeing a delivery order on a weekend for the forthcoming Tuesday. Please do not use this supplier for the day you need them delivered. Shocking service, I would cancel any order you might place, straightaway.

21 July 2026
Unprompted review
Bunches.co.uk logo

Reply from Bunches.co.uk

Thank you for taking the time to leave a review. We've had a closer look at your order and can see that Royal Mail Tracked delivery was selected at checkout. This service can take up to 2 working days to arrive, as outlined on our website.

It's worth mentioning that the date an order is placed doesn't affect the delivery date, as we dispatch all our gifts the day before your chosen delivery date.

If you ever need a gift to arrive on a specific day, we do offer a guaranteed courier service for an additional cost, which might be worth considering for future orders. Kind Regards Bunches

Rated 5 out of 5 stars

Great service

Have used Bunches a few times to send flowers to friends and relatives. Delivery always on the day requested and bouquets always fabulous!!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Great variety and quality

Order quite often - flowers / letterbox flowers and mini hampers / hampers. Usually for birthdays. Comms always really good, customer service great. Delivery spot on and gifts always gratefully received. This was a mini birthday hamper for my cousin - she messaged to say it was lovely and prosecco going straight in the fridge.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

My Go-To site for flowers

I always find Bunches really reliable and check their App first if I am ordering flowers. I can usually find a good delivery spot and never had any problems. Always very well packed & protected. Been very happy with what in-season flowers are available.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Bunches is a company I often use for…

Bunches is a company I often use for happy and sad occasions. Their flowers are always lovely. Their letterbox flowers are particularly good if the flowers are to be a surprise as people may not be in. The prices are very reasonable and if you order more often you build up points for discount.

6 July 2026
Unprompted review

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