Booking process was straight forward. Prices were good. Everything was straightforward except when it came to checking in online with the airline. The budget air site had a link that did not work.... See more
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Review summary
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+ very easy to use, very quick confirmation. unbeatbale price. - Conditions for changing and cancelation not clear and obvious enough. --- MAJOR ISSUE: Absence of a 24-hr cancellation policy, which... See more
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking process was fairly easy once all of your information was in place.The only downside was all of the add ons kept increasing the price. But still worth while as it was about $300 less than b... See more
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3.5
Average
30K reviews
Asks customers to review
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Booking pages aren't clear. The service person is unprofessional!…
Your booking page isn't clear when there are multiple airlines involved in a trip. When booking a return- trip from Vancouver to Yellowknife, I selected Premium standard for including luggages but E-tickets included luggages only for the in-bound (returning) trip!!!
Also,
When calling for the help, the service lady had very bad attitude. She was unprofessional and not helpful at all!
5 August 2026
Reply from BudgetAir.com
Hello Yibing,
We are sorry to hear about your experience. Please note that baggage allowances are clearly displayed under each flight segment before purchase, especially when multiple airlines are involved. We will send you an email with screenshots of your booking flow to clarify this, and our team will call you directly to discuss a suitable solution.
Kind regards,
Steve
BudgetAir
Seamless Process and Great Value
Very easy booking process and very competitive price. Thank you!!
5 August 2026
Reply from BudgetAir.com
Hi Lisa,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process easy and straightforward.
Your feedback is appreciated, and I hope we can help you with your future travel plans.
The BudgetAir.com team
VERY NICE AND GOOD EASY
5 August 2026
Reply from BudgetAir.com
Hi Qaisar,
Thank you for taking the time to share your positive experience. It is great to hear that you found our website easy to use for booking your flight.
Our goal is to make the booking process as simple and straightforward as possible, so this feedback is much appreciated. We look forward to helping you with your future travel plans.
The BudgetAir.com team
its great for domestic but not for…
its great for domestic but not for international flights thanks.
5 August 2026
Reply from BudgetAir.com
Hi Jatinder,
Thank you for taking the time to share your feedback. It is great to hear you had a positive experience booking domestic flights with us.
Your comments on international flights are also valuable, as this helps us to review and improve our services for all travellers.
The BudgetAir.com team
So much concerned
I only want to know why Booking with Budget air is very simple and fast but takes long to issue the air tickets.
May I know some reasons for the delay in issuing the Air ticket
5 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Engang,
Thank you for reaching out and sharing this feedback.
While booking on the website happens instantly, ticket issuance requires an automated security check and final confirmation from the airline reservation system. During peak periods or when airlines make schedule updates, receiving the final ticket number can take up to 96 hours. A private message is on its way to check the status of the booking directly and confirm that everything is progressing smoothly.
Kind regards,
Leo
All good now for the seat reservation…
Thanks.
I had to do it through their iPhone app because the Turkish Airlines website is still down for seat selection.
2 August 2026
Reply from BudgetAir.com
Hello Mohamed,
Thank you for your feedback!
Due to a technical error, we were unable to process the seat reservation directly on our end. We have sent you an email with simple, step-by-step instructions on how to easily manage your reservation and select your seats directly on the airline’s website.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Hi Esam,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process fast and straightforward.
Our goal is to provide a clear and efficient service, so your feedback is very much appreciated. We look forward to helping you with your future travel plans.
The BudgetAir.com team
My Experience booking on Budget Air is so smooth that is why I am always coming back to this site. rience booking on Budget Air is…
For me, you are 10 out of 10, which is why I keep coming back and you are very professional. They continue to fulfill their promise to their clients.
5 August 2026
Reply from BudgetAir.com
Dear MecelleB,
Thank you for your fantastic review and for being such a loyal customer. It is wonderful to hear that you find the booking experience with BudgetAir.com to be so smooth and professional.
We appreciate you choosing us for your travels and look forward to assisting you again in the future.
The BudgetAir.com team
Satisfied Customer
Thank you Team Lead Shiva for calling and resolving my problem that occurred around selecting a different flight option. I was upset at the mistake and disappointed for the additional fee. The team at BudgetAir took took care of it.
3 August 2026
Reply from BudgetAir.com
Hello Ahmad,
We are sorry to hear about your experience. Please note that our standard administration fees usually apply for ticket modifications or cancellations; however, as a one-time gesture of goodwill, we will waive our administration fee for you.
Our team will reach out to you directly at the phone number provided to discuss your booking and assist you further.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
Hi Mohammad,
Thank you for your 5-star review. We are so pleased to hear that you received your ticket quickly and that the process was efficient.
We strive to make booking travel as simple and seamless as possible for our customers. We appreciate you choosing BudgetAir.com and hope you have a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Hamdy,
Thank you for taking the time to leave us a fantastic 5-star review. We are so glad you had a positive experience and were pleased with the options available for your trip.
It is wonderful to receive your feedback, and we appreciate you choosing BudgetAir.com. We look forward to helping you with your future travel plans.
The BudgetAir.com team
BudgetAir just made booking very easy…
BudgetAir just made booking very easy for me. Great site to visit
4 August 2026
Reply from BudgetAir.com
Hi Valentine,
Thank you so much for your excellent review! We are delighted to hear that you found our website great to visit and that the booking process was very easy for you.
Our goal is to provide a smooth and straightforward experience for our customers, so your feedback is truly valued. We look forward to helping you with your future travel plans.
The BudgetAir.com team
As I booked my flight by BudgetAir
As I booked my flight by BudgetAir. Com
Everything good but eticket received after 24 hours . Excellent all great !
4 August 2026
Reply from BudgetAir.com
Hi Alo,
Thank you for your review and for choosing BudgetAir.com. We are so pleased to hear that you had an excellent and great experience with our service.
We also appreciate your feedback regarding the e-ticket delivery time and are glad that everything else went smoothly with your booking. We look forward to helping you with your future travel plans.
The BudgetAir.com team
User friendly system.....
4 August 2026
Reply from BudgetAir.com
Hi there,
Thank you so much for your excellent 5-star review. We are thrilled to hear you found our system user-friendly.
We work hard to make the booking process as smooth and simple as possible for our customers, so your feedback is incredibly valuable to our team. We look forward to assisting you with your travels again soon.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Jay,
Thank you for your excellent 5-star review. We are delighted that you found our booking process to be very easy and trustworthy.
Our goal is to provide a simple and reliable experience for all our customers, so your feedback is incredibly valuable to our team. We appreciate you choosing us and look forward to assisting with your future travel plans.
The BudgetAir.com team
Perfection at its best
Great prices and easy website to Navigate. Will use them again. They sent the ticket right away!
4 August 2026
Reply from BudgetAir.com
Hi there,
Thank you for your fantastic 5-star review. We are delighted to hear you found our website easy to navigate and that your ticket was delivered to you so promptly.
Providing a smooth and straightforward booking experience is our top priority. We appreciate you choosing us and look forward to welcoming you back for your next trip.
The BudgetAir.com team
Fast confirmation for the flights
Fast confirmation for the flights, with cheaper price than booking direct with Airline.
4 August 2026
Reply from BudgetAir.com
Hi Sun Haeng,
Thank you for your excellent 5-star review. We are delighted to hear that you received your flight confirmation so quickly after booking with us.
Our team works hard to ensure the booking process is as smooth and efficient as possible for our customers. We appreciate you taking the time to share your positive experience and look forward to assisting you again in the future.
The BudgetAir.com team
Reply from BudgetAir.com
Hello Samuel,
Thank you for sharing this review.
The remaining ticket segment for the Dallas-to-Phoenix trip has been successfully issued, and the complete e-ticket details have been sent. Checking the inbox, as well as any spam or promotions folders, will help locate the confirmation email. A private message is on its way to double-check that all documents have been received and that everything is ready for the journey.
Kind regards,
Leo
Reply from BudgetAir.com
Hi Kavita,
Thank you so much for your excellent 5-star review. We are delighted to hear you had a smooth experience booking with us. Our team works hard to ensure the entire process is as simple and straightforward as possible for our customers.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
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