Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I only want to know why Booking with Budget air is very simple and fast but takes long to issue the air tickets. May I know some reasons for the delay in issuing the Air ticket
Company replied
The process to purchase was easy. The airline's record locator was hard to reach. The seats purchased with the transaction were not assigned immediately.
Company replied
The booking was easy and easy to understand. They have many payment option including google and apple pay and also paypal pay later. Hopefully the seat that we choose and if any issues happens the... See more
Company replied
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Veryy good price
1 August 2026
Reply from BudgetAir.com
Thanks @ Have a great trip and we hope to see you back with us
Booking process is so fast and price is…awesome
Booking process is so fast and price is always good.
3 August 2026
Reply from BudgetAir.com
We're so happy to hear that you found our booking process fast and our prices always good! Thank you for your wonderful feedback.
Reply from BudgetAir.com
We're delighted to hear that you experienced a smooth booking process and found our pricing to be great. Thank you for your positive feedback!
Didn't get the confirmation right away
3 August 2026
Reply from BudgetAir.com
Hello Dhruv,
Thank you for bringing this to attention.
The ticket has been fully issued, and everything is all set for travel. The booking confirmation and travel documents have been resent, so checking the main inbox, spam folder, or promotions tab will help locate them. Accessing or downloading documents is also available anytime through the website account under the Documents section. A private message is on its way to double-check that everything has arrived safely.
Kind regards,
Leo
Please do not use BudgetAir if you want peace of mind.
Flight cancelled by airline, budgetair did not inform me. Upon requesting refund given a timescale of 8-10 weeks sighting airline policy whilst same flight booked with other agents refunded within days. BudgetAir can not be trusted with service or money, a terrible agent who holds your money to benefit themselves. I will now apply section 75 and claim my money through my credit card. Please do not use BudgetAir, pay a couple of pounds extra and book with a reputable agent.
3 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Emran,
I am sorry to hear that, but I would be happy to look into the matter! At the moment, I am still missing a few details needed to contact you. I have just sent you a message via Trustpilot asking you to provide them (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution.
Kind regards,
Leo
Reply from BudgetAir.com
We're so happy you'd recommend us to your friends! We appreciate your positive feedback.
The experience was very great
The experience was very great. I took the ticket in 1 go and it was also cheap than many other websites.
So yaa a very good thing.
3 August 2026
Reply from BudgetAir.com
We're so glad to hear you had a great experience and found our tickets to be both easy to purchase and affordable! Thank you for your kind words.
Horrible service
Horrible service. My flights were changed and I was not informed.
3 August 2026
Unprompted review
Reply from BudgetAir.com
Hello,
I am sorry to hear that, but I would be happy to look into the matter! At the moment, I am still missing a few details needed to contact you. I have just sent you a message via Trustpilot asking you to provide them (please check your inbox). As soon as I receive your reply, I will contact you immediately to find a solution.
Kind regards,
Leo
Reply from BudgetAir.com
Hello Lakshit,
Thank you for reaching out regarding the cancellation.
Cancellation options, refunds, or credit conditions depend on the airline's specific fare rules for the booked ticket. Assisting with navigating these policies and finding the available options for the booking is the main focus. A private message is on its way to look into the reservation details directly and assist with the cancellation process.
Kind regards,
Leo
Highly recommend them alway affordable…
Highly recommend them alway affordable than other websites
3 August 2026
Reply from BudgetAir.com
We're so happy to hear that you find our prices affordable compared to other websites! Thank you for your high recommendation.
Reply from BudgetAir.com
Thanks for your nice 5 star review!
Budgetair refused to refund during WestJet strike
I purchased west jet tickets for Aug 4 through Budgetair. WestJet sent an email to all passengers flying between July 31-Aug 4th discussing the potential for strike and offered customers to cancel free of charge. I sent the email to Budgetair they refused to give a refund. I booked another airline. The strike happened and they suspended all flights and Budget air still refused to refund as the strike is over. WestJet has stated that they are not charging for this flights that it is the third party that is refusing to refund. I have escalated to a manager who sent an email stating that the flight is back on so not refunding.
2 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Krista,
Thank you for taking the time to share this review.
When an airline issues travel waivers or free cancellations due to strike disruptions, those specific guidelines determine how refund requests are processed across booking systems. Taking full ownership of this case, a thorough review of the booking details and the airline waiver rules is being conducted to assess the refund eligibility directly with the airline. A private message is on its way to gather any additional information and keep you updated on every step of the progress.
Kind regards,
Leo
Customer pattern goal.
Good provide discounts packages and air from other vendor. One witness is forget my previous search and I need to reenter every time login.
27 July 2026
Reply from BudgetAir.com
We appreciate your feedback and are glad you found our discounts helpful. We understand the inconvenience of re-entering search information and are always working to improve our user experience.
Reply from BudgetAir.com
We appreciate your feedback on our pricing. We are always working to offer competitive value.
Reply from BudgetAir.com
We're so pleased to hear that you had such a smooth experience when booking with us. We truly appreciate your positive feedback!
Reply from BudgetAir.com
You make us happy also, have a great trip!
Please just spend the extra $20 to book with the airline.
Flying home from Dublin back to the US. The airline suddenly cancelled my flight and I was assigned a flight the next day, messing up my travel plans. I went to the airline (WestJet) and asked if there was any possible way to get a refund for my missed connections and a hotel waiver for my extra day, where they said that they normally, would give me $250 CAD, but because it was booked with a travel agency(Budget Air), it was up to Budget Air to accommodate. After calling Budget Air, I was told that there was “nothing they could do” to provide for the connections and the hotel, and that I would have to pay the extra costs. I’m grateful that I still have a way home(albeit with extra travel costs) but please, just spend the extra money to book directly with the airline. You’ll be glad you did when things go wrong.
2 August 2026
Unprompted review
Reply from BudgetAir.com
Hello Rockwood,
Thank you for your feedback!
As an Online Travel Agency, we facilitate ticket bookings and do not directly provide hotel accommodations or ancillary compensation for airline-initiated cancellations. Operating carriers manage disruption care under their own guidelines.
To help safeguard against unexpected costs from flight disruptions, we offer AirHelp delay protection during checkout, which provides up to €600 in compensation when things go wrong.
We regret the inconvenience caused by the airline's cancellation and appreciate your feedback.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com
We are so happy to hear that you had such a positive experience with us. Your kind words truly mean a lot to our team!
Thank you for your service!
I would like to express my appreciation to the representatives of BudgetAir.com who took the feedback I wrote here seriously and contacted me immediately to correct the injustice that had been done. In May, I was refused boarding a flight on behalf of an airline under a very puzzling pretext that has no basis in reality. This meant that I was denied four consecutive flights to the destination to which I had purchased one combined ticket. I immediately reported the problem and the cancellation of the flights that I did not make. When I initially contacted the company, I did not receive a helpful response, but after the feedback I wrote here, the company representatives contacted the two airlines with which I was supposed to fly and helped me receive a refund, partial, but significant and which pleasantly surprised me.
I have previously ordered airline tickets from BudgetAir.com, used the flights, and everything was wonderful. This time I encountered a problem with a certain airline and I am glad I wrote feedback, because this way you restored trust in your company's good service, and I was happy to discover that BudgetAir.com takes seriously the financial loss caused to its customers due to airlines' responsibility. I thank all the representatives who helped me kindly and quickly to receive a refund for the flights that denied. There is an important saying that says better late than never and it is certainly appropriate here. I will use your site and services again. Thank you very much!
5 May 2026
Unprompted review
Reply from BudgetAir.com
Hello Sharon,
Thank you for your feedback!
Transit visas are strictly regulated by destination and transit authorities, and passengers are responsible for verifying entry and transit requirements with local embassies before travel.
We take your feedback seriously and will reach out to you directly to review your case details.
Kind regards,
Steve
BudgetAir
Very easy to book
Very easy to book, transparent pricing and fare conditions, very fast.
3 August 2026
Reply from BudgetAir.com
We're so pleased to hear that you found the booking process easy, the pricing transparent, and everything so fast! We truly appreciate your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.