Bucherer UK Reviews 

Bucherer's service is exemplary. The communication is excellent throughout the buying experience. Delivery was as promised. The item was securely packaged and very nicely presented. I would not hesitate to buy from Bucherer again.

burchased online a rado watch which was in stock ,
2 days later they just refunded my money ?
did not contact me or give me any reason ?
i tried there customer service to find out the
problem and guess what its just an answer machine
which they did not reply to , if you read all the other
reviews they do say customer service is unobtainable , thought this was a up market outfit but you have been warned , i normally always contact customer service before i buy to test the water but this time got stung , thought it was strange when they say 1 working day to process the order and 3-5 days to deliver as most places you get next day ................

Myself and my girlfriend visted the Rolex store in Convent Gardens and we received a very warm welcome.

The Ambassador was very welcoming and she offered to take us on tour as we had a galss of champagne.

As a Watch Collector this was a brilliant experience to see some amazing timepieces. The Ambassador was very accommodating and she took her time with us and allowed me to try on some exceptional watches.

I have always heard about the Convent Gardens location and it was a dream of mine to visit.

I didnt know what to expect but the experience we had surpassed my expectations due to the Ambassador, how beautifully everything was presented and how accomadting the team was.

I am delighted to say, I will never forget this experience and can't thank the Ambassador enough.

I would recommend for everyone to visit this location if you love your watches and want to experience something very special.

Thank you to the Convent Gardens team, your store is beautiful and your team are exceptional.

Kind regards,

Dan and Violette from Ireland

Myself and my husband had visited this store before and received fantastic customer service. We explained that we would be back in July due to the service that we received.
We returned and on entering the store we were greeted by Danilo who served us previously with a warm welcome.
The service we received again was fantastic from stepping into the store to remembering us and taking an interest in what we had been up to. The whole experience made us feel valued as customers.
I would highly recommend this store to anyone visiting Covent Garden.
Danilo really does deliver a professional but personnel customer service warm and welcoming. He is also very knowledgeable on the products that are in store and made the whole visit a total pleasure.

Received excellent service from Marcus at Westfield White City. Very friendly and extremely knowledgable. He helped me get a beautiful watch 100x faster than I was expecting. Cannot recommend him enough.

Marcus at the Bucherer London Westfield store provided me with great service and helped me to secure a number of timepieces that I am very happy with. He really went above and beyond to help me to find the right pieces, showing a real interest in my goals and we have built great raptor over this time. I will certainly be coming back to buy more pieces for sure!

Felix was extremely helpful and showed us some very interesting and exciting items. It was a pleasure to visit the store and we will be back

I absolutley cannot reccomend ordering any watch online from this retailer.

I ordered a watch for my son's graduation last week, it has now been 5 days. Since then i have recived no further commuincation, and when i now check the order it shows the watch as no longer avaliable.

None of the customer support phones lines are active so you cannot speak to anyone.

You can't call the stores direct as "online orders are nothing to do with them"

Could have got the watch cheaper and next day elsewhere but i went with Bucherer due to their reputation, won't be making that mistake again

UPDATE -- Despite the below response advising i would be hearing from them, it has now been two weeks with no follow up. Just another example of the level of service and follow through you can expect

Emailed regarding the purchase of a £15K watch and didn’t even get a reply! Not good in this day and age.

I recently purchased a Rolex from Bucherer. The service was exceptional, and the overall experience was perfect. Highly recommend Bucherer for their excellent customer care.

Visited London for the day with a view to looking in a few Rolex AD's as I wanted my wife to try on the 28mm Datejust for size and feel as being a watch collector and having many watches including a recently purchased new Rolex myself I thought it'd be nice for her to have one too.
We had looked in two Rolex dealers (Oxford St and New Bond St) where neither had any 28mm Datejust watches to try.
We then went to Covent Garden and visited the Rolex AD - Bucherer and on entering I asked to look at their Rolex watches I/we were greeted by their Sales Associate Joel Yang who could not have been more helpful, knowledgeable or pleasant.
Unlike the previous two Rolex AD's we'd visited he seemed genuinely interested in us and having chatted for some time about my watch collection and my desire to buy my wife a Rolex and trying on a 28mm Datejust my wife fell in love with it, a 28mm White Gold, Diamond and Oyster Steel Datejust and although more expensive then I had intended I simply said 'I'd buy it if he'd sell it to me'!
After a chat with (I assume) the dealers manager he asked if I was sure to which I replied yes - my wife being stunned, smiling like a chipmunk knowing I was about to buy the watch for her.
I/we could not have wished for a better Sales Associate than Joel or an atmosphere in which to buy my wife a Rolex.
We were offered and accepted a glass of Champaign whist the details were completed and the bracelet adjusted.
IMO this is how a Rolex should be purchased as until this moment I'm sure my wife thought I was more than a little nuts with my interest in watches and my ever expanding watch collection - there was no mistaking how she felt during the buying experience and it's fair to say she's buzzing now having, owning and wearing her new Rolex (it does look fabulous on her wrist).
Thanks Joel and thanks to the staff at Bucherer Covent Garden - thoroughly recommended!

Absolutely sensational service from Marcus Ferlazzo.

Firstly he was attentive, friendly, and reassuring, and showed a genuine interest and passion in making me feel acknowledged and a priority.

I enquired about a watch I was interested in purchasing, but one that I could not find listed at all on the Bucherer website or see available in-store at my local boutique.

Marcus went above and beyond my expectations, and within hours had responded to me indicating he had located the watch I enquired about at another Bucherer boutique.

I was hesitant about going to another branch as it was not local to me, but again, Marcus more than exceeded the level of professionalism and service I had ever expected, and he offered to travel to the store, meet me there and facilitate the sale in person himself.

I agreed to purchase the watch based on this and a indeed he was a man of his word, and the whole experience was top tier, i felt valued and comfortable, and was treated with a level of professionalism and personality that far exceeded my expectations.

And I now have the watch on my wrist all thanks to this level of customer service, and I will definitely be recommending both Bucherer, and especially Marcus Ferlazzo to anyone after such a fascinating experience.

I had the pleasure of buying a watch from Bucherer in Covent Garden and the team there were incredible! I enjoyed chatting with Alex and James about our shared passion for watches, and they couldn’t have done more to make us feel really welcome. It was a brilliant experience from start to finish and I’d strongly recommend this beautiful boutique with their huge range of timepieces.

I purchased a gift for my mother online and the experience was wonderful and seamless, delivery was quick (next day).

I particularly want to thank Andrew who was attentive and helpful which added a personal touch to the experience. Will definitely use again.

I recently had the pleasure of being looked after by Marcus at Bucherer in Westfield and can highly recommend the store and his personal service. I was made to feel welcome and provided with clear and helpful advice when looking to buy a new Rolex. The whole experience from initial discussions through to purchase completion was professional but at the same time personal. I’d recommend the store and in particular Marcus to anyone wanting to buy a new timepiece. Thanks!

I visited the store in Westfield, Shepherds Bush on 26/03/2024. Chloe was amazingly helpful, patient and kind throughout my visit. There was a team from Rolex, Headquarters explaining the servicing process which was very useful for me to learn about the stringent processes. I really appreciate the attentiveness from Chloe who is an amazing team member helping with the work needed for my watches. Chloe demonstrated professionalism during my visit. A huge credit to Bucherer.

Marcus (The Sales Associate) was amazing from the greeting part to taking down my requirements moving to showing me the model which I was specifically looking for. with his approach and advice I was 100% sure on which Rolex model I want to go for. Many thanks Marcus, top class sales approach.

I visited Bucherer on 17th February 2024.

Having visited a few times. I felt right at home as soon as I walked through the door. I was offered something to drink and met with Felix.

We had a great catch up as I felt like I was talking to a friend that I have not seen in a while. Felix is always genuinely caring and asking how the family is doing and I appreciate that amongst our shared discussion for watches.

What amazed me was that Felix presented me with a timepiece he had tailored for me as he noted that I was looking for an everyday wear timepiece that is versatile. The design was elegant and understated, just like I had hoped for. As I tried it on, I couldn't help but smile, as it instantly looked fitting with my attire.

Felix talked me through the functioning of my timepiece; adjusted my links according to my comfort and made sure I was happy with the fitting. I was very informed with warranty and servicing of the watch. He even showed the luminous look the timepiece gives under black light which was pretty cool.

I left Bucherer that day feeling really pleased about my purchase. The fact that Felix can take the vision you have for a timepiece you want and bring it to fruition is just exceptional.

Felix and the team at Bucherer have the expertise for making you feel valued and appreciated and that’s why I will be continuing my business with Bucherer.

Thank you Felix.

I visited the Cartier lounge at the Bucherer boutique in Westfield London to look at a particular style of timepiece (before committing to buy), and was approached by Chloe. Although I wasn't at the store to purchase, Chloe could not have been more helpful if she tried. Chloe presented me with the watch in question, ensuring that it fitted and was comfortable and even sent me photographs and model number to ensure that I made the right choice for my future purchase. Had I not arrange the purchase elsewhere in advance, I would certainly have purchased from Chloe that day. I left the store feeling valued, even though I wasn't there to purchase a time piece. Great customer service, thank you Chloe!

They advertise inventory they lack, dont dispatch watches claiming damage as an excuse, this is my second purchase from them and I encountered issues with the first one as well; it's safe to say this will be my final transaction with them