Brownhills Motorhomes Reviews 

From looking around, then trading in our existing motorhome what a fantastic journey. All the staff were so friendly and knowledgeable. I would recommend this company to everyone.

the sales person who dealt with us (Joe Brent),looked after us,making sure we were happy with the deal.he was a pleasure to deal with making us feel at ease.he even rang us a few days later to see if we were ok with our van and if there was anything he could help us with, and to ring him any time if we had any issues.

From our very first visit through to purchase/collection we have had first class service, brilliant communication and a friendly approach- in particular from Shaun - thanks for all your help.

From start to finish the whole process was 1st class, Bo the salesman and Andy the demo man where great, Alex was great too, plus the handover team.
Excellent service

From the start we felt very comfortable and confident with the service from Andy Cantrell, the whole experience from Brownhills was top draw. The package we received was over and above what you would expect. full marks to their customer service.

Daniel in sales made it very smooth 😁

What a 1st class service they gave us , we couldn't have been in better hands.
John and Andy made the hand over so easy , they didnt rush us and answered all our questions . Brownhills are great team and look forward to using their after sales facilities. Joyce and Beamo

Throughout our experience of purchasing our motorhome at Brownhills, the service and advice was excellent. Jonathan (Caudwell) and Terry were very accommodating making the sale and handover process very smooth. Altogether an first rate service, thank you, Nick & Charlie Drew

Excellent process from start to finish. Salesperson Joe Brent was very friendly no pushy sales, kept in touch through the process, answered any questions that we had. Handover day brilliant Clive showed us everything and more that was required. Would highly recommend to anyone purchasing motorhome from here.

Purchased a Motorhome from Brownhills in July and won't be buying another one from them.
Numerous issues from the start .
We have done 800miles in our MH, most of that mileage has been taking it back to Brownhills for issues to be rectified.
Latest issue was in February with a faulty leisure Battery.
We have just got our MH back.
Customer service is non existence.

Friendly, calm sales personnel. We were made to feel welcome, and given advice to take our time, questions were answered professionally by Jonathan. We were encouraged to go away and come back after thinking about our requirements. Communication was good and follow up was made regarding my purchase. The Technical run through of the vehicle by Rick, was informative, and operation of all systems inside the camper was very clear and easy to understand.

I purchased my 70grand motor home at the end of January.the sales team was really nice
On the day of handover it was missing the worktop
Extension was told it was on order after few emails back and fourth now told it could be the 23/4/26 .
On the 2nd time of useing it the power steering failed its is currently in the work shop . No one as phoned to apologise are even if we have any holidays booked wth the motorhome .over all not happy with brown hills

Bought a van, on collection there were faults that needed fixing. We had to wait for over 4 hours and still not fixed. We had to take it home so they arranged to collect couple of weeks later. They picked van up had it for 1 week but on return only 1 of many issues had been fixed and the engine management light was now on. When we contacted customer services they disputed that the engine light was nothing to do with them despite us getting independent diagnostics which conclusively proved it was on when they dropped the van back off. Emailed sales director and they then agreed to fix all repairs and make good. They collected the van, have had it for over 2 weeks and still not completed the repairs or communicated with us regarding this. When we asked about the engine management light they said it was just a battery fault and they charged the battery to fix it which totally contradicted the 4 faults the independent diagnostics found. Customer services is appalling and did not deal with the issue, merely try to absolve themselves of all responsibilities.

Excellent experience purchasing our Motorhome from Brownhills - right from our first visit to them at the NEC Motorhome show their sales team were spot on, introducing themselves and offering to help us with just the right amount of sales technique, leaving us to keep looking. We felt so comfortable with the salesman Shaun Holmes, we chose to buy from them at the show!
He helped us understand all the options and ranges of motorhomes, and helped us choose ours which is perfect for us. The quality and specification of our Elddis Evolution is superb.
Throughout the whole process of purchasing the brand new motorhome he has been fantastic, always keeping us informed the whole way through, helping us with anything we asked.
On collection day the whole team at Brownhills were wonderful, lots of special touches which made the day very special! Thank you Shaun and the whole Brownhills Team. Would highly recommend.

Having chosen a new motorhome to purchase which went well the actual collection & handover was very disappointing. Without going into to much detail, which would be to long to fully explain, my view is that the main issue is that the Sales people do not have a full understanding of each of the models they are selling. In our case, it was not fully explained what additional fitted options would be included in the purchase price. It wasn't until the day of collection that we discovered this. We ended up having to pay an additional 3k for the options to be fitted that we were expecting to be included. Furthermore, we had to wait another week for these options to be fitted which resulted in a further trip up to the dealership from London, at an additional cost. At no point have Brownhills offered to cover our travel costs for the abortive visit, which in my view would have been the least they could have done. Very disappointed in their customer service.
Following my previous comments & Brownhills response they have contacted me by phone and have confirmed that they will raise my points internally.

Our whole experience with Browhills has been excellent. Beginning with Andy the sales man. No pressure, just lots of knowledge and advice. Due to our circumstances changing and not being able to pick the motorhome up on two occasions we booked for the handover, Haley was wonderful and managed to squeeze in, once we were able. Handover with Tom was extensive and informative. Thank you everyone. Mal and Jo

Jordan and staff were very helpfull gave us time to look around handover team were fantastic explained everything answered any questions we had also there stay over campsite was good as well

The staff were so helpful and very patient as this was our first motorhome they went out of there way to explain everything and there was no rush and constant checks if we’re were happy and everything ok
Especially Clive who showed us around the motorhome and explained everything with grate patience

Brownhills have a vast range of multi-manufacturer product available on site to view at leisure. The ‘no pressure’ sales experience with the vastly experienced Johnathan Caudwell (10/10) who guided us gently through the process from start to finish was pleasantly refreshing. Handover was excellent with Clive (10/10) taking his time to run through all aspects of our new Motorhome. Brownhills’s back office & prep team kept us fully updated with order progress by email & telephone therefore there systems get a 10/10 justifying our overall 5 star review & recommendation.

We picked up our new motorhome last week from Brownhills and apart from a couple of issues which are being sorted out we received excellent service from everyone especially Joe Brent and the handover guy Rick. They have contacted us several times this week to make sure that everything is okay with the MH. So far we have received great service and hope that it continues.
Thoroughly recommend the company.