Brownhills Motorhomes Reviews 

Shaun was fantastic, during the whole process. No pressure let us make an informed decision. Good service and a great down to earth experience with Shaun

I came in to buy my first camper not knowing to much I spoke to Shaun holmes in sales he was very knowledgeable and friendly we had a chat and I chose the van and Shaun went through everything I needed to know the van I wanted was being made and told me it would be in around beginning of April he kept me informed on how things were progressing and it arrived early I’ve had my first break away in it was fantastic
Shaun holmes is a fantastic member of staff wish there was more people like him a real credit to your company a big thank to you Shaun

We decided on a whim to visit Brownhills to see how much we could get for our current campervan. We met Shaun in the showroom and he spent a considerable amount of time with us. We decided to have a look at new vans whilst ours was being assessed. Shaun was very polite and helpful. We went away to mull things over and after some negotiation with Shaun we decided on a new van. Shaun’s customer service and attention to detail was second to none and we can’t say enough good things about him. When we collect our new van, we received the same excellent service from him once again.

Every step of the process was first class. Just can't fault them. Nothing else to say really.

Needed advice about a spare for my Hymer. Darren in that dept. Is a top guy. Delt with him over 15 years and every time he is so helpful and knowledgeable. Not to mention good humered and efficient. Part identified gave me advice to fit and sent same day,
Wish every supplier was this good.!!

I have just had my brand new motorhome for a bit under 2 weeks at this stage so it's early days. So, my review will deal with the sales and handover process which is what I have experienced so far. Overall, I've been very pleased! The sales process was handled by Jonathan who guided us through the vehicle and process without pushy selling and with everything based simply on facts and information. We found this really useful because other dealers we have visited were more interested in getting a deposit early before we had time to take in what we had seen and heard. The presentation of the vehicle, explanation of warranties etc was great and we were happy with it. Once we took delivery of the motorhome, we completed the handover with Rick. Rick knows everything about our motorhome! Rick explained absolutely everything to me which I understood clearly (but did not necessarily remember initially!). However, having seen questions others have asked about our model and so on and when I had to do things myself I found that Rick had already explained it to me and I was able to get familiar with things more quickly. The motorhome has been great so far and I really hope I will be still saying the same things a year or two down the road.

I walked into the parts department and met Antony with a parts list from hell in my opinion. Within 30 mins all parts in front of of me and ready to checkout. What a credit to the company as he went above and beyond in showing me different parts before I made the final decision. A 🌟

We had previously bought a motorhome from Brownhills in 2020 so when we decided to change last week we didn’t hesitate to return to view their stock. We were so pleased to see a motorhome of the type we had identified before viewing. As we are cautious people we returned home to give ourselves time to think. The next day we returned and were delighted to see Jonathan Cauldwell who had dealt with us all those years ago. We secured our deal and met Alex in the office who was also very courteous. Having agreed to buy with part exchange we returned home. Our handover was the following week and we were met by Jonathan, excellent as always. Clive, the technical advisor showed us around our new motorhome explaining all to us. He was absolutely excellent and anything we didn’t understand he revisited. Lee then finished our paperwork with us and we then had lunch in the cafe courtesy of Brownhills followed by browsing and purchasing our needs for our new motorhome. Many thanks indeed to every one of the staff. We will, as before recommend Brownhills to our motorhome friends.

A Warranty job.
We got a water leak whilst we were in Spain so I contacted Customer Services Alison Smith who actually started the ball rolling she couldn't do enough so she got Paul Manchester the Garage Manager involved he emailed me to tell me what to do keep the water out whilst still in Spain. On our return Paul got our vehicle into the garage and sealed the TV Ariel up until the job could be done whilst there Paul made a note of spare parts needed to do the leak.
This actually took eight months to get the job done none of it Brownhills fault In that eight months there were many emails between myself and Rosie Lacey she even had fingers crossed when the final part arrived. THANKYOU BROWNHILLS STAFF YOU WERE BRILLIANT. The service reception staff are great as well bright and cheerful always got time for you or me anyway!. So come on Brownhills acknowledge them please.

Recently took ownership of my motorhome purchased through Brownhills. First came into Contact at the NEC Caravan, Camping & Motorhome show, where I dealt with Jonathan. He took me through the sale, and provided excellent support.
Come Handover day, Jonathan looked after us and passed us to Rick from the prep team, who looked after us fantastically well, giving us a comprehensive handover briefing, and recommending we stay overnight to get comfortable with the new rig.
As it happened we needed two nights to get everything sorted out, and everyone at Brownhills were extremely friendly, helpful and supportive.
I cannot recommended the personnel at Brownhills highly enough for making our first motorhome experience a great one.
Thanks again to Jonathan, Rick, and thevrest of the team there.

Bought a nearly new Swift Carrera 144 from Brownhills last November. It’s my first experience of owning a campervan and I soon came to realise that there will be issues with whichever van you opt for. There are so many devices and appliances that can malfunction and therefore you need a dealer that is responsive to these problems. Brownhills is exceptional at that. Alison in the service department has been incredible at resolving these issues and makes you feel like a VIP in all her interactions. I can honestly say that she goes above and beyond to achieve excellent customer satisfaction. I’ve read one or two 1 star reviews on here and I can tell you they are light years away from my experience.

Purchased a Swift Escape 694 from Brownhills and really pleased with the purchase. Jonathan Caudwell made the whole process stress free and at no time was pushing us into making a purchase. He allowed us time and space to consider our options and preferences and was available to advise us if we had any questions or concerns. The handover process by Terry was extremely relaxed and Terry clearly knew his area of business explaining all working aspects of our new motorhome with ease, giving us total confidence once we took the keys/ vehicle. The sales support and benefits package that came with the purchase was second to none. If you are looking to purchase a Motorhome we would without hesitation recommend Brownhills as a company you would have confidence in dealing with. Sales executive Jonathan Caudwell and Terry from the handover team are a real credit to the Brownhills team for their ‘family business’ approach and customer service. Thank you. Nik and Sue Hewitt

I’ve written on this forum before negatively a year ago. However we had another issue in September last year with our Expedition 67 2024. This was around 15 months old with 4000 miles on the clock and the manual gearbox had started to grind in and out of 4th gear. We returned it to Brownhills but the response was negative stating the issue was our fault, Fiat said the issue wouldn’t be covered under warranty etc etc. we escalated the complaint and then had a FANTASTIC experience with Alison Smith, customer service manager. She took it upon herself to resolve the issue with Fiat, challenged them and got their decision over turned. She took the matter on herself from start to finish. We collected the camper today - all fixed. We cannot thank her enough. A load of our minds as it’s been so stressful. Alison is amazing and should be recognised by Brownhills for her excellent work and professional manner - thank you Alison x

Bought a Adria coral from Brownhills late Nov took it home haven't used it at all since then my hab door stopped locking.i have rain water pouring down the windscreen into the engine bay and over the wiring called Brownhills and was told it wasn't covered on warranty and now also the alarm Brownhills fitted goes of all the time on its own and they won't take responsibility for that either. It seems there all nice to you intill they have your money and then it all changes.So I got a 70k brick in my yard.
Update took it back to brownhills they still use the warranty as an excuse for them selling me a dodgy van also still didn't fix the alarm just changed the batteries even though I told there so called mechanic it's something to do with the door. Took it to an real mechanic and turns out it was the door contacter. So wasted more time and money taking it to brownhills lesson learnt once they have your money they really don't care and give you a warranty that's not worth the paper it's printed on. STAY AWAY FROM THEM IF YOU NO WHATS GOOD.

Easy and straightforward to deal with, great welcome on arrival, good demonstration given,handover went smooth with no hold ups

Needed to find an obscure part for my campervan. Rang Brownhills parts department for advice. Got Antony, who, after an exchange of emails and pictures, identified it and sent me the online link. The parcel arrived 2 days later but missing one component. Back to Antony who immediately sorted it. Never mind the mistake, the service was superb.

All in all a very good and stress free experience from start to finish from initial contact with sales to handover every one friendly and helpful to solve any issues 👍

Very happy with the service from first picking the campervan to hand over every one was very helpful great service.

Picked up our new Motorhome on Fri and received a very thorough handover from Rick.
Nothing was too much trouble & he made the experience a very pleasant experience due to his knowledge of our particular motorhome (Adria)
Thanks Rick, you were a great help to us!!!

Really impressed with service from start to finish. For the largest dealer in the country to give such a personal service particularly Terry who gave us our instruction and explanation of features on our new vehicle.
Many thanks