Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
353K reviews
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Annual boiler service
Annual service completed by very friendly and professional engineer
25 August 2026
Unprompted review
Reply from British Gas
Hi Stephen, thanks for getting in touch about your annual service, it makes our day to read comments like yours especially praise for our friendly and professional engineers. Thanks again, Stacey
Great service
Great service
Prompt communicative and good job completed
24 August 2026
Unprompted review
Reply from British Gas
Hi Lee, 5 stars is what we like to see, I'm delighted that we’ve met your expectations. Thanks so much for letting us know. Take care, Stacey
Fast efficient and always fairly priced…
Fast efficient and always fairly priced and informative.
24 August 2026
Unprompted review
Reply from British Gas
We really appreciate your positive feedback Graham, thanks for sharing! If you need anything else at all, please don't hesitate to get back in touch. Thanks, Stacey
A replacement part for our boiler was…
A replacement part for our boiler was required as identified at the annual service. The engineer showed me the faulty part and then carried out the repair. A very effective and efficient repair and the engineer was excellent.
25 August 2026
Unprompted review
Reply from British Gas
Hello Clive, thanks for taking the time to share a 5 star rating & review of your recent experience with us today. If anything else ever comes up, don’t hesitate to get in touch over Facebook, X, Instagram or LinkedIn with your details. Thanks, Stacey
Friendly and efficient
The engineer arrived on time...friendly...efficient
25 August 2026
Unprompted review
Reply from British Gas
Hi Elspeth, thanks for getting in touch about your recent visit from us, it makes my day to read comments like yours especially about our hardworking engineers. Thanks again, Stacey
Reliable well informed and above all…
Reliable well informed and above all respectful
25 August 2026
Unprompted review
Reply from British Gas
Hi Robert, thank you so much for leaving a lovely review today. ^Stacey
Friendly service
The engineer was early, called ahead to let us know he was on the way, friendly, the job was done quick and he was tidy.
25 August 2026
Unprompted review
Reply from British Gas
Hi Julie, thanks for getting in touch about your smart meter upgrade, it makes our day to read comments like yours especially about our hardworking engineers. Thanks again, Stacey
After 40 years we needed a new boiler…
After 40 years we needed a new boiler and tank. The advisors were really helpful and knowledgeable with the quote was actually less than we expected.
25 August 2026
Unprompted review
Reply from British Gas
Good afternoon Ozzie, thanks for the 5 stars and choosing us for your boiler upgrade, I'm glad the experience went smoothly and you had all the help you needed from us! ^Stacey
Our engineer was polite
Our engineer was polite, respectful of our home and explained everything. His service was of the highest standard.
25 August 2026
Unprompted review
Reply from British Gas
Thanks for the 5 stars Nicola! Its great to hear the work was completed to the highest standard, thanks for sharing. ^Stacey
Engineer explained everything he was…
Engineer explained everything he was checking. Fitted the relevant parts to fix the problem. All the parts on the van. No waiting. Good service.
25 August 2026
Unprompted review
Reply from British Gas
Hi Barry, looks like we got things sorted in the nick of time. Thanks for giving us a 5-star review. Cheers ^Kev
Had my boiler serviced today by British…
Had my boiler serviced today by British Gas. Engineer was amazing.. polite friendly and answered all questions I had for him. As a woman I had a few !! He is definitely a credit to your team
25 August 2026
Unprompted review
Reply from British Gas
Hi Sian, thanks for your kind 5 Star review. We're really glad the appointment went well. ^Kev
The engineer was quick and efficient…
The engineer was quick and efficient and very helpful
24 August 2026
Unprompted review
Reply from British Gas
Hi Margaret, thanks for taking the time to leave us a review on TP. Cheers, ^Kev
Reply from British Gas
Hi Heather, thanks for taking the time to leave us a review on TP. Cheers, ^Kev
Great advice about energy efficiency…
Great advice about energy efficiency and cost savings
24 August 2026
Unprompted review
Reply from British Gas
Hi Patricia, thanks for taking the time to leave us a review on TP. Cheers, ^Kev
Professional and thorough service.
25 August 2026
Unprompted review
Reply from British Gas
Hi Hazel, thanks for taking the time to leave us a review on TP. Cheers, ^Kev
What boiler suits our needs
I wanted to find out best option regarding my boiler as ours is over 16 years old
Karl the heating advisor was very helpful and informative explaining the advantages of a combi boiler which would suit our needs and be more cost effective
25 August 2026
Unprompted review
Reply from British Gas
Hi Dave, looks like we got things sorted in the nick of time. Thanks for giving us a 5-star review. Cheers ^Kev
Problem sorted on the day
Problem sorted on the day . Everything explained as it was being fixed .
25 August 2026
Unprompted review
Reply from British Gas
Hi Allyson, thanks for the fab review. I'm really glad we could get this sorted for you as quickly as possible. Thanks, ^Kev
Quick and efficient service from…
Quick and efficient service from friendly and helpful engineer
25 August 2026
Unprompted review
Reply from British Gas
Hi Kathy, thanks for the fab review. I'm really glad we could get this sorted for you as quickly as possible. Thanks, ^Kev
Reply from British Gas
Hi Anne, thanks for taking the time to leave us a review on TP. Cheers, ^Kev
Reply from British Gas
Hi Charles, thanks for taking the time to leave us a review on TP. Cheers, ^Kev
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