Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
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Review summary
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Reviews shaping this summary
Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
354K reviews
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The engineer that came was very…
The engineer that came was very professional and friendly explained what he had done first class service 👏
25 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineer provided such a professional and friendly service, and clearly explained everything. Thank you for sharing your positive experience with us! Cheers Matt
Great service
Quick service, good communication, helpful and friendly engineer.
25 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced quick service, good communication, and found our engineer helpful and friendly. Your feedback is greatly appreciated. Cheers Matt
Absolutely rubbish
27 August 2026
Unprompted review
Reply from British Gas
Hi Tahir, I am sorry you are not happy with the service you have received, if you could please reach out to our team on social media (facebook, X or instagram) and mentioned Trustpilot and one of the team will pick up with you. Cheers Matt
British Gas homecare package
We have had a British Gas homecare plan for many years now and always found the customer service team and engineers to be very knowledgeable, thorough & on time.
27 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that you've consistently found our customer service team and engineers to be knowledgeable, thorough, and punctual over many years. Thank you for sharing your positive experience! Cheers Matt
Great service
The engineer was very friendly, highly competent and inspired confidence. Credit to her employer.
27 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineer was friendly, highly competent, and inspired confidence. Thank you for sharing your positive experience with us. Cheers Matt
Excellent service
Excellent service. Great recommendations re new boiler as ours is very old. Ensured we weee aware re where to put the new boiler explained clearly what would shown re the install. Great communicator and great personality too. Would highly recommend.
27 August 2026
Unprompted review
Reply from British Gas
I'm so pleased to hear you received excellent service and great recommendations for your new boiler. It's wonderful that the installation process was clearly explained and that our team member's communication and personality made such a positive impression. Your high recommendation means a lot! Cheers Matt
Very helpful and was able to answer all…
Very helpful and was able to answer all questions that were asked
27 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our team was helpful and able to answer all of your questions. Thank you for sharing your positive experience with us! Cheers Matt
I always get a good service with…
I always get a good service with British gas , always very helpful and do a good job
27 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you consistently receive helpful service and a good job from us. Thank you for sharing your positive feedback. Cheers Matt
Engineer Visit for New Smart Meters
An engineer came to fit new smart meters, as our old ones were the 2G versions. He was friendly, professional and explained everything to do with the meters and smart meter display clearly. Kept us informed of his progress, ie how long the electric would be off for etc. Very happy with the service from British Gas.
26 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your positive experience with the smart meter installation! It's wonderful that our engineer was friendly, professional, and took the time to clearly explain everything, keeping you informed throughout the process. Thank you for sharing your satisfaction with our service. Cheers Matt
Excellent
This particular experience involving a particular gas safe engineer was exceptional, he appeared very knowledgeable, very presentable, and polite.
26 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our gas safe engineer was knowledgeable, presentable, and polite, providing you with an exceptional experience. Thank you for sharing your fantastic feedback! Cheers Matt
Very professional and helpful
Very professional and helpful. Good communication before arriving and during visit
27 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're delighted to hear that our team was professional and helpful, and that our communication met your expectations. We truly appreciate your positive feedback! Cheers Matt
Annual boiler service
Very happy with the visit of the British Gas engineer to conduct the annual boiler service and to check the central heating system. He was very professional and helpful.
27 August 2026
Unprompted review
Reply from British Gas
Thank you for sharing your positive feedback! We're delighted to hear that the annual boiler service and central heating check went so well. It's great to know our engineer was professional and helpful. Cheers Matt
Boiler Service
Our boiler was serviced by a very polite and efficient engineer.
27 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer was polite and efficient during your boiler service. We truly appreciate your positive feedback! Cheers Matt
Easy, efficient and professional staff
The process of booking is simple, the engineer was on time. He is friendly and easy to communicate, answer all my questions in easy language, completed the job professionally.
26 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that the booking process was simple and that our engineer was on time. It's fantastic that they were friendly, easy to communicate with, and answered all your questions clearly, completing the job professionally. Cheers Matt
Engineer very friendly and polite
Engineer very friendly and polite
and knowledgeable answered any questions or concerns I had regarding the service work being performed
27 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so glad our engineer was able to provide such a friendly, polite, and knowledgeable service, addressing all your questions and concerns. Cheers Matt
Very helpful and friendly engineers
Very helpful and friendly engineers
27 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our engineers were so helpful and friendly during their visit. We truly appreciate you taking the time to share your positive experience with us! Cheers Matt
British Gas seem to have got their act…
British Gas seem to have got their act together regarding customer service:: efficient friendly engineer who seem to know what to do when to do it and gave me some useful advice
27 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our engineer was efficient, friendly, and knowledgeable, providing you with useful advice. We're so pleased that you had such a positive experience with our customer service! Cheers Matt
Excellent service from British Gas…
Excellent service from British Gas engineer today he was very helpful and friendly he let me know that everything was ok regarding my boiler and talked me through everything he was checking
27 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer was helpful and friendly. It's wonderful to know you were satisfied with the service and the clear explanation provided. Cheers Matt
We had new smoke detectors supplied and…
We had new smoke detectors supplied and fitted to replace old out of date ones. The engineer was polite and very efficient and completed the job quickly and without any bother. Really pleased
27 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that the installation of your new smoke detectors was completed quickly and efficiently by our polite engineer. It's wonderful to know you're really pleased with the service! Cheers Matt
Reply from British Gas
Very efficient review, Cheers Matt
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