Brindley Group Reviews 

797
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff for making the entire car-buying journey completely stress-free, highly professional, and wonderfully straightforward. Consumers deeply appreciate the impressive quality of the vehicles and consistently enjoy smooth, pressure-free test drives without ever feeling pushed into a premature purchase. The overall service provided is frequently described as highly efficient and prompt, with friendly team members going above and beyond to answer questions and explain paperwork. However, some people mentioned frustrating difficulties reaching the service department by phone and experiencing notably poor communication regarding delayed vehicle repairs or warranty claims.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are exceptionally welcoming,... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff throughout the purchase... See more

Product

People report positive experiences with product, highlighting that vehicles are generally in excellent and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a personal touch that makes... See more

User experience

Customers consistently note positive experiences with user experience, highlighting welcoming staff who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Kia - West Bromwich ( Tipton ) to browse at cars and Derren introduced himself. I was so impressed with his customer service and knowledgeable we decided to book a test drive. We’ve never... See more

Rated 5 out of 5 stars

I purchased a used Mini- Countryman from Honda Brindley. From the moment that I showed an interest in the car, to the sale and the aftercare -I have received excellent service. Tony and Stephanie ha... See more

Rated 5 out of 5 stars

Good, helpful and no pressure service from James and a good deal on the car. Price was not the lowest but the service and standard of presentation of the car, which had been repaired, was excellent.... See more

Rated 5 out of 5 stars

What a breath of fresh air at Brindley Chery Cannock! I purchased a Tiggo 8 from the onset it was a delight to deal with them! Andy the sales executive was professional, polite, efficient & down... See more


Company details

  1. Car Dealer

Written by the company

A WARM WELCOME TO Brindley Group New and Used Car Dealers in the West Midlands Brindley Group are one of the largest family owned car dealer groups in the West Midlands and are proud of our 90 year heritage of offering exceptional customer service. We offer brand new vehicles from 9 major manufacturers: Honda, Hyundai, Kia, Mazda, Mitsubishi, MG, Vauxhall, Volvo and Nissan cars and commercial vehicles. Our group stock of over 600 used cars are available throughout our dealerships in Cannock, Wolverhampton, Tipton and West Bromwich. Each vehicle undergoes a multi-point check and all come with a first class peace of mind warranty. The unique Brindley experience doesn’t end at driving away in your new vehicle. We offer a comprehensive aftersales service including MOT’S, servicing, parts and accessories. Our manufacturer trained technicians work with the latest diagnostic equipment and genuine approved parts to ensure your vehicle is kept in perfect and safe running order. For business users, our dedicated Group Fleet department is all you need for expert advice on your corporate requirements. We supply vehicles from most of the leading manufacturers and can advise on a funding option that best suits you, these include contract hire, leasing, personal contract plans, hire purchase and tailored packages to suit your specific need. For those in receipt of disability allowance, we have dedicated motability specialists at each of our dealerships to help you choose the right Motability car for your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

797 reviews

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4.5

All reviews

(797)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phil at Brindley Omoda Cannock

Phil at Brindley Omoda Cannock helped me and my partner with our interest on an Omoda 9. We visited twice and both times Phil made the process really easy and enjoyable. A very nice gentleman - warm and friendly. Thank you Phil - you are a credit to Brindley Omoda!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

"The experience at Brindley Honda…

"The experience at Brindley Honda Wolverhampton was good because, I’ve dealt with this Garage for a number of years, I have bought nine vehicles from this garage over a period of about 25yrs , I would recommend Honda to anyone and have always gone back to them for vehicle service, Excellent customer service and always helpful, perhaps I’m biased but Honda are one of the best vehicles on the road "

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Honest very helpful

Honest very helpful. Tom gave me a trade in over the phone, had the car ready to look at and test drive. The deal was made simple by Tom. No stupid fee to do the deal (unlike my local MG dealership at Holmes chapel £195). Agreed a collection date and Tom had it ready to go. Recommend

17 March 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service

I am very happy with the service I received at Brindley Hyundai Cannock. A big shoutout to Sarah Whitehouse for making my purchase smooth and stress free. She answered all my questions and ensured I was happy with my final purchase. I would highly recommend the great customer service.

14 March 2026
Unprompted review
Rated 4 out of 5 stars

The buying experience of my new car…

The buying experience of my new car from Brindley was easy and no stress. I feel the deal I got on the car was good and expect the after service will be good also. I gave 4 stars due to the valet I feel wasn’t really up to scratch. There was sticky dash cleaner all over the interior which needed to be cleaned off when I got the car home. I feel that rather than give the car a thorough clean, it was a quick spray and wipe.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Car sales

Very professional I bought s car and was dealt with by derren at Kia Tipton was well impressed by there service was well pleased would recommend this show room all day long .Tony

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. The car was prepared to a high standard, everything was as described and the sales executive (Jayke) was very easy to deal with. Would recommend, thanks.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

What a breath of fresh air at Brindley…

What a breath of fresh air at Brindley Chery Cannock!
I purchased a Tiggo 8 from the onset it was a delight to deal with them!
Andy the sales executive was professional, polite, efficient & down to earth & great to deal with!
I was given a fair price for my trade-in & please with how they explained the figures!
The transaction was extremely smooth & hassle free.
Great service!
Thanks to all the team

16 March 2026
Unprompted review
Rated 5 out of 5 stars

The experience at Brindley Hyundai West…

The experience at Brindley Hyundai West Bromwich was excellent service from start to finish, Steve explained all aspects of the sale so I understand and he was also very informative on the test drive and the handover of the the vehicle a few day's later. All in all my experience was great and I would recommend to all my family friends."

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience buying a used car

Derren was professional, responded to my queries quickly, and at no point did I feel pressured to rush into a decision or purchase any add-ons.

The entire process felt super professional and respectful, and left me feeling confident in my choice of both vehicle and dealership. This is what buying a used car should be like.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Brindley Mazda Wolverhampton were great…

Brindley Mazda Wolverhampton were great because Richard made the whole process very easy. His communication was very good and he always replied to my emails. I love the car and am very pleased with my purchase. An issue has come up with my car and Richard has sorted it without any problem.

28 February 2026
Unprompted review

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