Brilliance.com Reviews 

4,667
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the stunning rings and diamonds, often noting their beauty and how they exceed expectations. Many people highlight the exceptional customer service, describing it as brilliant, outstanding, and top-notch, with representatives being helpful, communicative, and providing a personal touch. Reviewers also appreciate the competitive pricing, finding that they received amazing deals and great value for their purchases compared to other vendors. The ordering process is frequently described as easy and smooth, with many customers receiving their items quickly and well-packaged. However, some customers experienced issues with product quality, specifically with defective backings for earrings and a stone that was not of the expected quality. A few people also reported problems with customer service communication regarding these issues, leading to frustration and a feeling of being ghosted.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many describing products as gorgeous, amazing, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Order

Customers had positive experiences with order, finding the process easy and receiving timely updates and... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing to be great, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a wedding ring in August 2025. My wife receives constant compliments regarding the ring. Total strangers will comment. More importantly is Brilliance customer service. I called recently re... See more

Rated 5 out of 5 stars

I purchased an engagement ring and the experience was amazing. Customer service kept me updated the entire time and provided a very personal touch. Oh, and she said yes! The ring is gorgeous.

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,667)

714 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful engagement ring that was more…

Beautiful engagement ring that was more than I could have ever spent, but because of Brilliance and their fantastic prices it was possible! I cannot speak highly enough about this company. They kept me in the loop step by step. The best part… she said YES on a Christmas trip to New York!!!🙌🏻

20 December 2025
Unprompted review
Rated 5 out of 5 stars

I love how easy it was to customize the…

I love how easy it was to customize the ring. I love the options available for customization I think having a choice between lab grown and real diamonds is unbeatable and the price point was just a no-brainer.

18 March 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Zach! Thank you so much for your feedback and for choosing Brilliance!

Rated 5 out of 5 stars

I had previously used another big…

I had previously used another big online jewelry company when making any big purchases. I looked online and saw a lot of people mentioning Brilliance.com. I read their reviews and made a purchase for an engagement ring. I couldn’t be happier and will use them again.

3 February 2026
Unprompted review
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Reply from Brilliance.com

Hi William! Thank you so much for your kind words and recommendation! We are very happy to hear that you had such a positive experience with Brilliance. Your support means the world to us!

Rated 5 out of 5 stars

I had an amazing experience with my…

I had an amazing experience with my ring. Love it. The quality is second to none.

18 December 2025
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Great Experience

Great Experience! Customer service was very responsive while ring was being shipped.

3 December 2025
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

This was my first purchase with…

This was my first purchase with Brilliance and I was very pleased. They were very helpful and patient with me throughout the process.

27 December 2025
Unprompted review
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Reply from Brilliance.com

Hi Chad! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!

Rated 5 out of 5 stars

My wife and me were looking for wedding…

My wife and me were looking for wedding bands. Brilliance had our bands created and shipped to us pretty quickly. Quick responses to any questions we had and updates. I recommend going to brilliance for any jewelry now.

17 January 2026
Unprompted review
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Reply from Brilliance.com

We truly appreciate your feedback, Charlie. We are always happy to serve you!

Rated 5 out of 5 stars

The ring came out beautifully

The ring came out beautifully. It exceeded my expectations! Customer service was amazing as well as the quality. Would definitely order from them again. Please get your engagement ring from them you will be ecstatic with how great it turns out.

16 April 2026
Unprompted review
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Reply from Brilliance.com

We are so happy to know that we have exceeded your expectations. Thank you so much for your purchase, Christian!

Rated 5 out of 5 stars

Highly recommended

I had an awesome experience ordering through Brilliance. The website is super easy to use and makes building a custom ring a breeze.

I built a custom ring for my fiance and she absolutely loves it. She constantly gets compliments on it and people always ask where she got it from. I highly recommend Brilliance.

17 November 2025
Unprompted review
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Reply from Brilliance.com

Hi Geoff! Thank you so much for your kind words and recommendation! We are very happy to hear that you had such a positive experience with Brilliance. Your support means the world to us!

Rated 5 out of 5 stars

The ring I got was beautiful

The ring I got was beautiful. They kept in contact with me through the process and let me know what day exactly it would be delivered. My now fiancée loves it. Thank you so much!

15 February 2026
Unprompted review
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Reply from Brilliance.com

We are very happy to know this, Eric! Wishing you both a future filled with love and happiness. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Brilliance.com is… Brilliant!

Brilliance.com provided such a wonderful experience! We had a few questions, which were promptly answered when calling in, and we ended up placing a custom order due to size. We were updated during the process, and greatly impressed when the ring arrived. This is a top-notch company that takes the utmost care in customer service and delivering a stunning product. We couldn’t have been happier with the experience.

19 December 2025
Unprompted review
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Reply from Brilliance.com

We are so glad to know that you love our product and services. We can't wait to serve you again in the future, Jon!

Rated 5 out of 5 stars

Great quality

Great quality

17 January 2026
Unprompted review
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Reply from Brilliance.com

Thank you for your kind words, Tyler. Your feedback is truly appreciated!

Rated 5 out of 5 stars

I explained that I needed the ring by…

I explained that I needed the ring by Christmas and they prioritized my order. It was perfect! Great company!

24 December 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Michael! Your satisfaction is our top priority and we are so happy to know that you had wonderful buying experience with us. Thank you so much for your trust and support!

Rated 5 out of 5 stars

Beautiful ring

Beautiful ring. It exceeded my expectations. And they were fast with the customization and delivery

16 December 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are so happy to know that we have exceeded your expectations. Thank you so much for your purchase, Evan!

Rated 5 out of 5 stars

My wife loved her 7ct ring

My wife loved her 7ct ring. The ordering was easy and it looks better than expected. I would buy from Brillance again, they were great!!

2 February 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

That is perfect! Thank you so much for choosing Brilliance!

Rated 5 out of 5 stars

Great service and quality

Timely delivery and high-quality products!

20 December 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We truly appreciate your feedback, Samuel. Looking forward to serve you again!

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