Brilliance.com Reviews 

4,667
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the stunning rings and diamonds, often noting their beauty and how they exceed expectations. Many people highlight the exceptional customer service, describing it as brilliant, outstanding, and top-notch, with representatives being helpful, communicative, and providing a personal touch. Reviewers also appreciate the competitive pricing, finding that they received amazing deals and great value for their purchases compared to other vendors. The ordering process is frequently described as easy and smooth, with many customers receiving their items quickly and well-packaged. However, some customers experienced issues with product quality, specifically with defective backings for earrings and a stone that was not of the expected quality. A few people also reported problems with customer service communication regarding these issues, leading to frustration and a feeling of being ghosted.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many describing products as gorgeous, amazing, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Order

Customers had positive experiences with order, finding the process easy and receiving timely updates and... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing to be great, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a wedding ring in August 2025. My wife receives constant compliments regarding the ring. Total strangers will comment. More importantly is Brilliance customer service. I called recently re... See more

Rated 5 out of 5 stars

I purchased an engagement ring and the experience was amazing. Customer service kept me updated the entire time and provided a very personal touch. Oh, and she said yes! The ring is gorgeous.

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,667)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unbeatable Company

Unbeatable prices. The loose diamond was stunning. Wife loved it! Would recommend to anyone. About to buy my daughters birthday present…and only one place I will shop for jewelry…

1 December 2025
Unprompted review
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Reply from Brilliance.com

Hi Mike! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Recently purchased a lab grown diamond…

Recently purchased a lab grown diamond engagement ring. It was a wonderful quality ring and staff was excellent in helping with preparing the order. A beautiful ring and setting at a terrific value and price. The order was timely and I was informed of the process from order to setting and delivery date.

13 November 2025
Unprompted review
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Reply from Brilliance.com

Hi Matthew! Thank you so much for sharing your experience with us. Looking forward to serve you again!

Rated 5 out of 5 stars

My fiance loved the ring

My fiance loved the ring. Customer service was excellent. Looks as good if not better than the high dollar companies

1 November 2025
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Josh. We are always excited to serve you!

Rated 5 out of 5 stars

There isn’t a nicer diamond out there

There isn’t a nicer diamond out there. This is one of the nicest rings I’ve ever seen and I spent a fraction of what others spent on rings. My wife has received nothing but compliments since she got the ring, and “wow, how much did that cost?” I will never buy from any other place.

13 November 2025
Unprompted review
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Reply from Brilliance.com

Thank you so much for sharing your positive experience with Brilliance, Philip!

Rated 5 out of 5 stars

We bought a diamond from them

We bought a diamond from them. 2.58carat lab grown blue green. I was able to search and find the color I wanted for my engagement center stone. I also love the communication and also the price and quality is amazing. Even the jewelry that set my stone agreed they couldn’t have given us a better price on that diamond. So happy with it. My soon to be husband kept saying are you sure you shouldn’t have gotten a bigger stone lol.

6 March 2026
Unprompted review
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Reply from Brilliance.com

Hi Sharlai! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Brilliance is simply brilliant

Brilliance is simply brilliant! From the ease of use of the website, the ability to use multiple payment forms, the communication of the customer experience reps and the overall ease of the entire process, Brilliance does a fantastic job. I'm glad I chose them and my wife LOVES the ring!

16 January 2026
Unprompted review
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Reply from Brilliance.com

We greatly appreciate you for sharing your amazing experience with us, Kenneth! Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Excellent from start to finish!

Excellent from start to finish!
The choices in rings and styles were excellent; something for everyone. I loved the process and updates from the company. Completely satisfied and went ahead and order a companion ring for a wedding surprise.

6 December 2025
Unprompted review
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Reply from Brilliance.com

Hi Steve! Your satisfaction is our top priority and we are so happy to know that you had wonderful buying experience with us. Thank you so much for your trust and support!

Rated 5 out of 5 stars

Beautiful diamond hoops

My husband bought me these earrings for Valentine’s Day. I have been wanting beautiful diamond hoop earrings and boy did Brilliance deliver. I wear them every day!!

14 February 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Unsure at first, extremely pleased in the end!!

I was initially unsure of ordering something like this on-line, but after going through the process and seeing the end result of the quality of the ring, I am extremely pleased I ordered it!

10 April 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Scott. We are always excited to serve you!

Rated 5 out of 5 stars

Great experience overall

Great experience overall. The website is easy to use and staff is very helpful. Good quality gold diamonds for half the price of other jewelers. 100% will be using brilliance again.

9 November 2025
Unprompted review
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Reply from Brilliance.com

It was our pleasure to assist you throughout the process, and we truly appreciate your trust in us. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Regret ever buying anything else

I bought a ring for my wife as an anniversary gift. She absolutely loved it. As soon as it came in and I looked at it, I regretted not getting one of these for engagement. I will always recommend these rings in the future.

8 April 2026
Unprompted review
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Reply from Brilliance.com

That is perfect! Happy Anniversary! Wishing you both a lifetime of happiness together. Thank you for choosing us!

Rated 5 out of 5 stars

Great service and fast shipping!

Great service and fast shipping!! Very easy to work with.

8 December 2025
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Alexander. We are always excited to serve you!

Rated 5 out of 5 stars

Great company

I had such a great experience with Brilliance. They answered all my questions and had a great selection to choose from. I was able to find the perfect stone for my fiancé’s engagement ring. Would highly recommend!

13 February 2026
Unprompted review
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Reply from Brilliance.com

Hi Noah! We're thrilled to hear that you found the perfect ring with us! Thank you for your kind words and recommendation.

Rated 5 out of 5 stars

Great options

Great options, shipping on time and the ring was in excellent condition.

2 February 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Andrew. We are always excited to serve you!

Rated 5 out of 5 stars

i got the most beautiful bracelet

i got the most beautiful bracelet ! it’s very nice and the price was very reasonable . My girlfriend loves it!

1 April 2026
Unprompted review
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Reply from Brilliance.com

Thank you so much for sharing your experience with us. Looking forward to serve you again!

Rated 5 out of 5 stars

The Brilliance team is amazing

The Brilliance team is amazing! From the creation all the way to it arriving at my doorstep. She loves the ring and keeps showing it off! I highly recommend.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful diamonds, at first unsure but we love the diamond

The ordering experience was easy. My girlfriend picked the diamond she wanted. A rare champagne diamond. At first we were worried that the diamond might not look the way we expected. The delivery of the diamond also was a bit unclear, we were told it would take a few weeks, and there weren’t really clear updates, but my girlfriend called to check on the diamond and a few days later it arrived and it was perfect and she absolutely loves it.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful ring!!

My fiancée loves the ring so much. It’s so beautiful. I was looking for a ring for a while but here you get your best money worth. Shipping was so fast!

12 November 2025
Unprompted review

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