Brilliance.com Reviews 

4,678
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 767 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beauty of the jewelry, often receiving compliments. The customer service is frequently highlighted as outstanding, offering personal touches, clear communication, and helpful assistance. People also appreciate the competitive pricing and excellent value, with ordering and shipping generally described as smooth and efficient. However, some people were dissatisfied with product quality, specifically mentioning defective earring backings. Others noted customer service sometimes lacked follow-through or communication when issues arose, causing frustration.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many describing products as gorgeous, amazing, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Order

Customers had positive experiences with order, finding the process easy and receiving timely updates and... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing to be great, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a wedding ring in August 2025. My wife receives constant compliments regarding the ring. Total strangers will comment. More importantly is Brilliance customer service. I called recently re... See more

Rated 5 out of 5 stars

I purchased an engagement ring and the experience was amazing. Customer service kept me updated the entire time and provided a very personal touch. Oh, and she said yes! The ring is gorgeous.

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,678)

729 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived on time

Arrived on time, with great packaging and product

1 November 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Cody. We are always excited to serve you!

Rated 5 out of 5 stars

Super easy to deal with

Super easy to deal with! Order came in on time and looks amazing! High quality!

21 March 2026
Unprompted review
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Reply from Brilliance.com

Hi Cory! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Engagement ring

My husband, Jon, got my ring from brilliance and it’s absolutely beautiful and exactly what I wanted. I took it to a jeweler to get cleaned and upon inspection, they confirmed the amazing quality of the ring. A little skeptical on choosing a ring online but it turned out so great!!

9 January 2026
Unprompted review
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Reply from Brilliance.com

We are very happy to know this! Wishing you both a future filled with love and happiness. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Ring came in as expected and on time

Ring came in as expected and on time. Good secure delivery. She said yes! Would order again for the wedding band

5 May 2026
Unprompted review
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Reply from Brilliance.com

Hi Hajong! Thank you for your feedback and for choosing Brilliance!

Rated 5 out of 5 stars

Easy quick and awesome to work with my…

Easy quick and awesome to work with my earrings look amazing!

17 March 2026
Unprompted review
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Reply from Brilliance.com

It was our pleasure to assist you throughout the process, and we truly appreciate your trust in us. We look forward to helping you again in the future!

Rated 5 out of 5 stars

Took about two months to receive but…

Took about two months to receive but was worth the wait. Beautifully crafted and such a sparkly diamond. we both love it!

1 May 2026
Unprompted review
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Reply from Brilliance.com

Your feedback makes us very happy, Iris! Thank you so much for being one of our amazing clients!

Rated 5 out of 5 stars

Trevor at Brilliance was the best

Trevor at Brilliance was the best. He communicated both via email and on the telephone to work through the selection and pricing process. He made it so easy and comfortable to find what I wanted. The ring arrived on time as promised. The ring was more beautiful than imagined and it was perfect. Couldn’t ask for a better experience!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful ring

Beautiful ring. My wife didn't like the first ring so they happily let her exchange it. Quick turnaround.

16 April 2026
Unprompted review
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Reply from Brilliance.com

Thank you for your kind words, Shawn. Your feedback is truly appreciated!

Rated 3 out of 5 stars

Earrings backings

I ordered 3 ct. earrings and was happy for couple weeks until one side of my earring came off due the backing which I ordered bigger backing to secure the earrings. The backings were made loose and carelessly for the earrings to stay tight and paid &100.00 extra. I’m very disappointed.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Website interface was easy to use

Website interface was easy to use, found exactly what we were looking for and shipping was quick and effortless! Would buy from Brilliance again!

20 December 2025
Unprompted review
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Reply from Brilliance.com

Hi Joshua! We really appreciate your feedback on our website. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Awesome experience

Awesome experience, made the process a breeze. Something that’s usually stressful was stress free!

5 December 2025
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

ORDER HERE

Hi everyone. I was worried at first ordering from here because I couldn’t find much online about people purchasing from here. However I am over the moon with the ring I got for my fiance. The customer service was brilliant, they gave me rush delivery and kept me in the loop throughout. And the ring looks absolutely beautiful. Couldn’t recommend enough!

29 April 2026
Unprompted review
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Reply from Brilliance.com

Hi James! We're thrilled to hear that you found the perfect ring with us! Thank you for your kind words and recommendation.

Rated 5 out of 5 stars

Would highly recommend buying your next…

Would highly recommend buying your next diamond from here. Very easy website to navigate. Prices were excellent! And I got the ring of my dreams!

29 April 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Alyssa! Thank you so much for sharing your experience with us. Looking forward to serve you again!

Rated 5 out of 5 stars

My ring came out absolutely stunning

My ring came out absolutely stunning. It was extremely easy to order & get my diamond custom fit to the ring I choose. I believe start to finish was 3 weeks & the wait absolutely worth every minute. I cant stop looking at my ring. Im looking forward to showing it off. Thank you

3 April 2026
Unprompted review
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Reply from Brilliance.com

Hi Teri! We're thrilled to hear that you found the perfect ring with us! We are always happy to serve you!

Rated 5 out of 5 stars

Great deal for a great ring to give to a great woman

Brilliance delivered on time with their schedule. My fiancé loves her ring and I can’t complain at all for the deal I got. Brilliance was a god send for my engagement.

2 February 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Sean. We are always excited to serve you!

Rated 4 out of 5 stars

Ordering was easy

Ordering was easy, shipment took a bit longer, but otherwise great

25 December 2025
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, E. We are always happy to serve you!

Rated 5 out of 5 stars

I was so happy with the quality and the…

I was so happy with the quality and the ordering process was easy and honest. So much more bang for your buck! Easy payment plan and good notifications.

7 January 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Haley! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Amazing quality

I highly recommend this company! The shipping was fast and for good, well-made jewlery, it will take some time but got shipped super fast, very good quality ring, and stone. Would recommend this company for future proposals!

27 April 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are so glad to know that you love our product and services. We can't wait to serve you again in the future, Ethan!

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