Brilliance.com Reviews 

4,679
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 767 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beauty of the jewelry, often receiving compliments. The customer service is frequently highlighted as outstanding, offering personal touches, clear communication, and helpful assistance. People also appreciate the competitive pricing and excellent value, with ordering and shipping generally described as smooth and efficient. However, some people were dissatisfied with product quality, specifically mentioning defective earring backings. Others noted customer service sometimes lacked follow-through or communication when issues arose, causing frustration.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many describing products as gorgeous, amazing, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Order

Customers had positive experiences with order, finding the process easy and receiving timely updates and... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing to be great, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a wedding ring in August 2025. My wife receives constant compliments regarding the ring. Total strangers will comment. More importantly is Brilliance customer service. I called recently re... See more

Rated 5 out of 5 stars

I purchased an engagement ring and the experience was amazing. Customer service kept me updated the entire time and provided a very personal touch. Oh, and she said yes! The ring is gorgeous.

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,679)

730 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliance was great

Brilliance was great! They were by far the best price. I got my order right around the time they said I would. I am very happy with them and would highly recommend them.

21 March 2026
Unprompted review
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Reply from Brilliance.com

That is perfect! Thank you for choosing us, Luis!

Rated 5 out of 5 stars

Simply the best!!!

They were so smooth to work with. Easy to get ahold of. Efficient. The ring is better than we even imagined!!! My wife was shocked at the size and the price is literally unbeatable. They even switched the free gift for me so my daughter could have diamond earrings🥹

28 March 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for your order, Blaine. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Ring of her dreams.

The website made the selection process so easy. Was able to order exactly what I wanted. The ring itself was gorgeous my fiancée loved it and is constantly getting compliments about how pretty it is.

2 May 2026
Unprompted review
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Reply from Brilliance.com

Hi Daniel! We are so happy of your feedback on our website. Thank you so much for purchase and support!

Rated 5 out of 5 stars

My first experience with Brilliance and…

My first experience with Brilliance and it was top notch! My diamond expert was extremely helpful and patient while deciding on the perfect diamond. The ring craftsmanship was excellent and turned out beautifully. My Fiancée absolutely loved it. I would not hesitate to recommend Brilliance for your engagement ring purchase!

5 January 2026
Unprompted review
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Reply from Brilliance.com

Thank you for your kind words, Robert. Your feedback is truly appreciated!

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Brilliance. The customer service was great and helped me pick out the exact ring I was looking for.

10 February 2026
Unprompted review
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Reply from Brilliance.com

We truly appreciate your kind words, Jake! We are thrilled to hear that the ring exceeded your expectations. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Fantastic group and I was very…

Fantastic group and I was very impressed with the level of detail.
The Rings are beautiful and the presentation and shipping are top notch
I would like to give a special thanks to Johnathon for his service and support

19 May 2026
Unprompted review
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Reply from Brilliance.com

Your feedback makes us very happy, Gilbert! Thank you so much for being one of our amazing clients!

Rated 5 out of 5 stars

Everything was great order came fast…

Everything was great order came fast and it was easy to order. The ring is perfect

1 May 2026
Unprompted review
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Reply from Brilliance.com

Thank you for choosing our ring for such a special moment. We're delighted to know you love it!

Rated 5 out of 5 stars

They made everything so great and easy

They made everything so great and easy. Along with a very cost effective way to get a ring. It cut out a lot of the local jeweler fees and you get a high quality product with less costs.

27 February 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Jani. We are always excited to serve you!

Rated 5 out of 5 stars

In the age of everything online and AI…

In the age of everything online and AI chatbots, I was super happy to connect with a real customer service representative online: Scott. Not only did Scott answer my three specific questions, but he swayed me from ordering from a different only vendor by demonstrating excellent familiarity and knowledge of Brilliance's products. Even better -- Scott's recommendations yielded exactly what I was looking for -- and before tax, was nearly $800 cheaper than the other vendor's offering! I have a new favorite online jeweler. Thanks, Brilliance!

24 May 2026
Unprompted review
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Reply from Brilliance.com

We are so glad to know that you love our product and services. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Brilliant!

They were in touch from purchase to delivery. Bracelet looks fantastic and wife loves it. Would definitely buy from them again

1 March 2026
Unprompted review
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Reply from Brilliance.com

We are thrilled to have had the chance to provide you with the best product and your satisfaction is very important to us. Thank you for your trust and support, Enrique!

Rated 5 out of 5 stars

Excellent!

Everything was fast/simple! All jewelry was stunning! Loved that it comes with appraisal paperwork, diamond authentication paperwork, and ways to insure your jewelry!

16 February 2026
Unprompted review
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Reply from Brilliance.com

Hi Erik! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Great company and great jewelry

The communication with the customer service team was excellent, responsive to every question and concerns, product arrival was within the expected timeframe and was beautiful beyond what I was hoping for, I constantly get compliments on my ring 💍😊

10 May 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Zella. We are always excited to serve you!

Rated 5 out of 5 stars

Amazing diamond with a seamless and…

Amazing diamond with a seamless and easy transaction process.

3 January 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Tom is the best

Tom made my experience very easy, was extremely supportive in answering questions and went above and beyond to help me with what I needed.

19 May 2026
Unprompted review
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Reply from Brilliance.com

Hi Matt! We really appreciate your wonderful feedback on our services. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Recommend

Brilliance has a great selection and prices were super competitive. Product was delivered on time and as expected.

3 February 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

It was super easy to customize the ring…

It was super easy to customize the ring exactly how I wanted it. The ring was exactly as pictured and created. It arrived quickly and I didn't have any issues with customer service. Great ring, and a great overall experience!

19 February 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Cody! We really appreciate your wonderful feedback on our services. We can't wait to serve you again in the future!

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