Brilliance.com Reviews 

4,667
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the stunning rings and diamonds, often noting their beauty and how they exceed expectations. Many people highlight the exceptional customer service, describing it as brilliant, outstanding, and top-notch, with representatives being helpful, communicative, and providing a personal touch. Reviewers also appreciate the competitive pricing, finding that they received amazing deals and great value for their purchases compared to other vendors. The ordering process is frequently described as easy and smooth, with many customers receiving their items quickly and well-packaged. However, some customers experienced issues with product quality, specifically with defective backings for earrings and a stone that was not of the expected quality. A few people also reported problems with customer service communication regarding these issues, leading to frustration and a feeling of being ghosted.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many describing products as gorgeous, amazing, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Order

Customers had positive experiences with order, finding the process easy and receiving timely updates and... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing to be great, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a wedding ring in August 2025. My wife receives constant compliments regarding the ring. Total strangers will comment. More importantly is Brilliance customer service. I called recently re... See more

Rated 5 out of 5 stars

I purchased an engagement ring and the experience was amazing. Customer service kept me updated the entire time and provided a very personal touch. Oh, and she said yes! The ring is gorgeous.

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,667)

714 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Wonderful quality, easy to use website, and overall just a great experience. I’m the type to do my research before purchasing anything big, and I’m glad I landed on brilliance for an engagement ring! Resizing was easy too. Their representatives, especially Jane, worked hard to make sure my order was tracked start to finish.

4 June 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Great product

Great product. Great options for customizing. Great communication. Great shipping options for proper delivery. Quality beauty and packaging all great. Great experience.

3 June 2026
Unprompted review
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Reply from Brilliance.com

Hi Karen! Your satisfaction is our top priority and we are so happy to know that you had wonderful buying experience with us. Thank you so much for your trust and support!

Rated 5 out of 5 stars

Selecting which one to purchase was…

Selecting which one to purchase was tough, everything was beautiful. The ring quality was superb and the order update was timely. It was a great experience buying from Brilliance.

3 June 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for your order, Kim. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

My experience was nothing short of…

My experience was nothing short of amazing. The website made it very clear and easy to find exactly what i needed to make the perfect ring for my wife! I will and have recommended this site to many of my family and friends!

15 January 2026
Unprompted review
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Reply from Brilliance.com

Hi Carlos! We are so glad to know that you are satisfied with our website and services. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. Diamond looks fantastic. Happy wife, happy life.

1 January 2026
Unprompted review
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Reply from Brilliance.com

Hi Bugs! Thank you for the trust you've placed in us. Looking forward to serve you again!

Rated 5 out of 5 stars

Easy order

This was the best option price wise and it was such an easy experience to order from them. They were communicating the whole time which made it easy.

17 March 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Fantastic Company!

From beginning to end, Brilliance was a terrific company to buy an engagement ring from.

Customer service was excellent and I was given a huge discount at checkout that I did not expect. When there was a slight issue with the diamond I chose, they replaced it with a slightly better one without charging me extra. Communication was also great and I was always made aware of how my ring was doing and where it was. The ring arrived earlier than expected and it was packaged well. And the ring itself was absolutely beautiful!

There's literally not a single bad thing I can say about Brilliance. I will definitely be recommending this company to anyone looking for a ring!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

It was more than I expected

It was more than I expected. I wanted to double check the engraving I requested and got response quickly. I had some difficulty with delivery because I wasn't home when they delivered so I changed pick up at a USPS location. They did regular check ins and updates to ensure I got it. Great customer service and very happy with the quality.

2 April 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for your order, Asia. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

I was totally blown away

I was totally blown away. My wife has been asking for a 2k ring since we got married and gave her a 4K instead. The current lab grown prices are so low right now that I was totally blown away. The ring arrived and it truly was absolutely amazing clarity, and flawless. I was also tight on time and they delivered. Everything about a sight unseen purchase scared me. It was awesome all around.

1 January 2026
Unprompted review
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Reply from Brilliance.com

Hi Edward! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!

Rated 5 out of 5 stars

Brilliance was great

Brilliance was great! They were by far the best price. I got my order right around the time they said I would. I am very happy with them and would highly recommend them.

21 March 2026
Unprompted review
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Reply from Brilliance.com

That is perfect! Thank you for choosing us, Luis!

Rated 5 out of 5 stars

Simply the best!!!

They were so smooth to work with. Easy to get ahold of. Efficient. The ring is better than we even imagined!!! My wife was shocked at the size and the price is literally unbeatable. They even switched the free gift for me so my daughter could have diamond earrings🥹

28 March 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for your order, Blaine. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Ring of her dreams.

The website made the selection process so easy. Was able to order exactly what I wanted. The ring itself was gorgeous my fiancée loved it and is constantly getting compliments about how pretty it is.

2 May 2026
Unprompted review
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Reply from Brilliance.com

Hi Daniel! We are so happy of your feedback on our website. Thank you so much for purchase and support!

Rated 5 out of 5 stars

My first experience with Brilliance and…

My first experience with Brilliance and it was top notch! My diamond expert was extremely helpful and patient while deciding on the perfect diamond. The ring craftsmanship was excellent and turned out beautifully. My Fiancée absolutely loved it. I would not hesitate to recommend Brilliance for your engagement ring purchase!

5 January 2026
Unprompted review
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Reply from Brilliance.com

Thank you for your kind words, Robert. Your feedback is truly appreciated!

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Brilliance. The customer service was great and helped me pick out the exact ring I was looking for.

10 February 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We truly appreciate your kind words, Jake! We are thrilled to hear that the ring exceeded your expectations. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Fantastic group and I was very…

Fantastic group and I was very impressed with the level of detail.
The Rings are beautiful and the presentation and shipping are top notch
I would like to give a special thanks to Johnathon for his service and support

19 May 2026
Unprompted review
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Reply from Brilliance.com

Your feedback makes us very happy, Gilbert! Thank you so much for being one of our amazing clients!

Rated 5 out of 5 stars

Everything was great order came fast…

Everything was great order came fast and it was easy to order. The ring is perfect

1 May 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Thank you for choosing our ring for such a special moment. We're delighted to know you love it!

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