Brilliance.com Reviews 

4,667
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 764 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the stunning rings and diamonds, often noting their beauty and how they exceed expectations. Many people highlight the exceptional customer service, describing it as brilliant, outstanding, and top-notch, with representatives being helpful, communicative, and providing a personal touch. Reviewers also appreciate the competitive pricing, finding that they received amazing deals and great value for their purchases compared to other vendors. The ordering process is frequently described as easy and smooth, with many customers receiving their items quickly and well-packaged. However, some customers experienced issues with product quality, specifically with defective backings for earrings and a stone that was not of the expected quality. A few people also reported problems with customer service communication regarding these issues, leading to frustration and a feeling of being ghosted.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight and satisfaction... See more

Quality

Reviewers highlight positive aspects of quality, with many describing products as gorgeous, amazing, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Order

Customers had positive experiences with order, finding the process easy and receiving timely updates and... See more

Price

Reviewers mention positive feedback about price, with many finding the pricing to be great, competitive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a wedding ring in August 2025. My wife receives constant compliments regarding the ring. Total strangers will comment. More importantly is Brilliance customer service. I called recently re... See more

Rated 5 out of 5 stars

I purchased an engagement ring and the experience was amazing. Customer service kept me updated the entire time and provided a very personal touch. Oh, and she said yes! The ring is gorgeous.

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(4,667)

714 reviews in the last 12 months

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Rated 5 out of 5 stars

I went through brilliance to purchase 10 carat emerald…

I went through brilliance to purchase my seven year anniversary present and Santiago helped me every step of the way he gave me all my options. Listened to my needs and really nailed it. I am so happy with my diamond and my setting. Customer service was top-notch. Quality is phenomenal. I will definitely be back.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

A+ Would Recommend to Anyone

From customer support, to ordering and shipping, to the finished product the whole process was a breeze. The ring turned out fantastic and my now fiancé was extremely happy with the ring. Would recommend to anyone!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

DO IT!

if you’re seeing this review, DO IT!!! i am beyond satisfied and AMAZED with my rings. i got the channel solitaire bridal set and my eyes can’t believe what they are seeing. it’s the most beautiful thing i have ever layed my eyes on. white gold, 1.5 ct diamond and i couldn’t be happier. i ordered on may 20th and received on june 15th. had some issues with fedex but that’s not on Brilliance.com, their customer service is amazing too. order the ring yall, you won’t be disappointed

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service Reps

Simple, seamless, stress free. When I called for a rush, the support team actually was able to provide a bigger/better diamond for the same price to get the ring delivered to me on time. So grateful to the Brilliance team!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a custom engagement ring and…

I ordered a custom engagement ring and I was blown away upon receiving it, it’s absolutely beautiful and stunning the whole team did a amazing job getting it done on time and getting it shipped out fast received it on the day they said it would be here I’m soo happy my fiancé love it almost made her cry I’m soo happy I found a place that goes above and beyond to make the customer happy if I could give a 10 star I would order from them you will not be disappointed thanks again I will always shop here moving forward for any jewelry or upgrades

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous Ring!

Gorgeous Ring!

I couldn’t be happier with this purchase. The ring is stunning, beautifully crafted, and looks amazing when worn. It’s even better in person than in the pictures. Truly pleased with it!

Also the staff is really nice and help me a lot and gave me updates during the whole process.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Love my diamond from brilliance

Love my diamond from brilliance! Exactly what I wanted.

8 April 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

The perfect ring

The perfect ring. I cannot believe how perfect the ring came! It. Was. Perfect!

25 April 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

The quality

The quality, service, selection and value were better than the competition. They were very communicative throughout the process. I received what I ordered in a timely manner. It made the special day even more special. My new bride loves her rings! Yes, both wedding and engagement came from Brilliance! Five Stars!!!

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Value and Great Customer Service (Tom S)

After doing lots of research among different companies (Blue Nile, Brilliant Earth, Rare Carat) - Brilliance comes out on top. Tom S was very knowledgeable, flexible, and supportive on helping me pick the perfect diamond for my partner. He did not pressure me to go with more expensive options despite my budget allowing for it. He was very friendly throughout the whole process. You cannot beat the value. The stone I selected with its specs would have cost thousands more at the other listed places. I fully recommend Brilliance to anyone looking for a diamond.

5 June 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We greatly appreciate you for sharing your amazing experience with us, Justin! Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Such a wonderful experience

Such a wonderful, stress-less, experience. If you are looking for jewelry and have no idea what you need to know. This is the place for you. Everything is so simple to understand, they are transparent about everything, and their customer service is TOP NOTCH. You will never be waiting long for a response. They even sent me pictures of the ring I designed which they didn't have to (I asked but was assuming they were going to say no). I was also updated at every single step of the process. Everything was too easy and then I got the ring--BEAUTIFUL! If this place doesn't have a 5/5 stars I would be surprised.

28 February 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Thank you for your recent purchase, Erik! We are thrilled to have had the chance to provide you with the best customer service and your satisfaction is very important to us.

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