Brilliance.comReviews 

4,652
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 775 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality of their products, especially rings and diamonds. Customers consistently highlight the outstanding customer service, noting helpful and knowledgeable staff who provide excellent communication throughout the ordering process. Many reviewers were impressed with the competitive pricing, often finding beautiful items at a fraction of the cost compared to other vendors, making luxury affordable. The ordering and shipping processes are frequently described as easy, fast, and efficient, with products arriving as expected or even earlier. However, some customers also noted issues with product quality control, specifically mentioning defective backings for earrings and stones that did not meet expected standards. A few other people also felt that communication from customer care managers could be inconsistent, leading to frustration when resolving issues.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the exceptional... See more

Quality

People report positive experiences with quality, with many reviewers praising the exceptional quality of... See more

Customer service

Users describe positive interactions with customer service, highlighting that the support was great,... See more

Price

Customers consistently note positive experiences with price, often highlighting great pricing without... See more

Order

Customers had positive experiences with the ordering process, finding it easy to choose and customize items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more

Rated 5 out of 5 stars

Designed fiancé’s wedding ring and trusted that it would look amazing when it arrived, and I now don’t know why everyone doesn’t do it this way. She was incredibly happy with the look and fit, and I w... See more

Company replied

Rated 5 out of 5 stars

Worked with Tom on a necklace for my daughter and her wedding. Tom did a great job offering a fair price and getting me comfortable with a company new to me. Always a concern when making a significant... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,652)

703 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Professional and helpful every step of the way

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone to purchasing. They even stayed in contact with me throughout the whole process of shipping. Their product are top quality and my wife couldn’t be happier with her set. I definitely recommend Brilliance for all your jewelry needs.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had an excellent online customer service experience working with Tom while choosing the perfect diamond and setting for my wife. From the beginning, Tom was patient, knowledgeable, responsive, and genuinely helpful throughout the entire process. He took the time to answer my questions, explain the options clearly, and make sure I felt confident in my decision without ever making me feel rushed or pressured.

Although I have not received the ring yet, I wanted to recognize the outstanding service Tom provided during the selection and purchase process. Buying something this meaningful online can feel overwhelming, but Tom made the experience smooth, personal, and enjoyable. His professionalism and attention to detail gave me great confidence that I made the right choice.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I went through brilliance to purchase 10 carat emerald…

I went through brilliance to purchase my seven year anniversary present and Santiago helped me every step of the way he gave me all my options. Listened to my needs and really nailed it. I am so happy with my diamond and my setting. Customer service was top-notch. Quality is phenomenal. I will definitely be back.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

A+ Would Recommend to Anyone

From customer support, to ordering and shipping, to the finished product the whole process was a breeze. The ring turned out fantastic and my now fiancé was extremely happy with the ring. Would recommend to anyone!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

DO IT!

if you’re seeing this review, DO IT!!! i am beyond satisfied and AMAZED with my rings. i got the channel solitaire bridal set and my eyes can’t believe what they are seeing. it’s the most beautiful thing i have ever layed my eyes on. white gold, 1.5 ct diamond and i couldn’t be happier. i ordered on may 20th and received on june 15th. had some issues with fedex but that’s not on Brilliance.com, their customer service is amazing too. order the ring yall, you won’t be disappointed

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service Reps

Simple, seamless, stress free. When I called for a rush, the support team actually was able to provide a bigger/better diamond for the same price to get the ring delivered to me on time. So grateful to the Brilliance team!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a custom engagement ring and…

I ordered a custom engagement ring and I was blown away upon receiving it, it’s absolutely beautiful and stunning the whole team did a amazing job getting it done on time and getting it shipped out fast received it on the day they said it would be here I’m soo happy my fiancé love it almost made her cry I’m soo happy I found a place that goes above and beyond to make the customer happy if I could give a 10 star I would order from them you will not be disappointed thanks again I will always shop here moving forward for any jewelry or upgrades

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous Ring!

Gorgeous Ring!

I couldn’t be happier with this purchase. The ring is stunning, beautifully crafted, and looks amazing when worn. It’s even better in person than in the pictures. Truly pleased with it!

Also the staff is really nice and help me a lot and gave me updates during the whole process.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Love my diamond from brilliance

Love my diamond from brilliance! Exactly what I wanted.

8 April 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

The perfect ring

The perfect ring. I cannot believe how perfect the ring came! It. Was. Perfect!

25 April 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

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