I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Brilliance.com
Written by the company
Women's & Men's Engagement Rings
Contact info
3469 Boynton Beach Blvd. Suite 7, 33436, Boynton Beach, United States
- 866-737-0754
- email@brilliance.com
- www.brilliance.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We bought both my engagement ring and…
We bought both my engagement ring and my wedding band from Brilliance and I am very happy with both. Shipping was fast and packaging was good. Rings are good quality.
Very Professional and helpful every step of the way
Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone to purchasing. They even stayed in contact with me throughout the whole process of shipping. Their product are top quality and my wife couldn’t be happier with her set. I definitely recommend Brilliance for all your jewelry needs.
The whole process was easy from start…
The whole process was easy from start to finish. The communication was clear and quick throughout, and the ring arrived in a few weeks after ordering. I was checked in with often throughout the process.
Excellent Customer Service
I had an excellent online customer service experience working with Tom while choosing the perfect diamond and setting for my wife. From the beginning, Tom was patient, knowledgeable, responsive, and genuinely helpful throughout the entire process. He took the time to answer my questions, explain the options clearly, and make sure I felt confident in my decision without ever making me feel rushed or pressured.
Although I have not received the ring yet, I wanted to recognize the outstanding service Tom provided during the selection and purchase process. Buying something this meaningful online can feel overwhelming, but Tom made the experience smooth, personal, and enjoyable. His professionalism and attention to detail gave me great confidence that I made the right choice.
Engagement ring came out perfect
Engagement ring came out perfect, she loves it.
Amazing support
Amazing support, helpful and informative from start to finish.
I went through brilliance to purchase 10 carat emerald…
I went through brilliance to purchase my seven year anniversary present and Santiago helped me every step of the way he gave me all my options. Listened to my needs and really nailed it. I am so happy with my diamond and my setting. Customer service was top-notch. Quality is phenomenal. I will definitely be back.
A+ Would Recommend to Anyone
From customer support, to ordering and shipping, to the finished product the whole process was a breeze. The ring turned out fantastic and my now fiancé was extremely happy with the ring. Would recommend to anyone!
DO IT!
if you’re seeing this review, DO IT!!! i am beyond satisfied and AMAZED with my rings. i got the channel solitaire bridal set and my eyes can’t believe what they are seeing. it’s the most beautiful thing i have ever layed my eyes on. white gold, 1.5 ct diamond and i couldn’t be happier. i ordered on may 20th and received on june 15th. had some issues with fedex but that’s not on Brilliance.com, their customer service is amazing too. order the ring yall, you won’t be disappointed
Tom was AMAZING to work with
Tom was AMAZING to work with. I love Brilliance. they truly go above and beyond.
Process was extremely simple and easy
Process was extremely simple and easy. Customer service was outstanding. I worked with Alan over a period of about 6 weeks. He was always patient and there was no pressure.
Fantastic Customer Service Reps
Simple, seamless, stress free. When I called for a rush, the support team actually was able to provide a bigger/better diamond for the same price to get the ring delivered to me on time. So grateful to the Brilliance team!
I ordered a custom engagement ring and…
I ordered a custom engagement ring and I was blown away upon receiving it, it’s absolutely beautiful and stunning the whole team did a amazing job getting it done on time and getting it shipped out fast received it on the day they said it would be here I’m soo happy my fiancé love it almost made her cry I’m soo happy I found a place that goes above and beyond to make the customer happy if I could give a 10 star I would order from them you will not be disappointed thanks again I will always shop here moving forward for any jewelry or upgrades
My experience with Brilliance was…Brilliant!
My experience with Brilliance was fantastic from start to finish! Peter was an excellent source of knowledge. My ring arrived today and it is so beautiful! I am beyond happy! I can’t stop staring at it!
Gorgeous Ring!
Gorgeous Ring!
I couldn’t be happier with this purchase. The ring is stunning, beautifully crafted, and looks amazing when worn. It’s even better in person than in the pictures. Truly pleased with it!
Also the staff is really nice and help me a lot and gave me updates during the whole process.
I would definitely recommend going with…
I would definitely recommend going with Brilliance. They have great pricing and good options for rings. The customer service is very good as well.
Took a little longer than was supposed to
Took a little longer than was supposed to to ship but went smoothly, ring looks great and built well.
Love my diamond from brilliance
Love my diamond from brilliance! Exactly what I wanted.

Reply from Brilliance.com
Henry with Brilliance was incredibly…
Henry with Brilliance was incredibly helpful. He made my process and decision smooth and easy. Thank you so much for assisting me with such a big and beautiful decision.
The perfect ring
The perfect ring. I cannot believe how perfect the ring came! It. Was. Perfect!

Reply from Brilliance.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







