Nasty cheap pump, worth less than a few cents. Broke on attempting to pump the first ball. Chasing refund out of principle for 4 months now. Keep getting told its coming. Balls certainly dont reflect... See more
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Don’t waste your money.. ordered 2 rugby balls for my sons Firstly they did arrive promptly but disappointed they were just defeated in bags ( no fancy boxes as advertised on social media platforms... See more
Such a disappointment. Bought this for my football mad 9 year old grandson. Opened the box expecting to find a wonderful brightly coloured ball & instead saw a deflated black coloured ball which need... See more
Company replied
If you're a night owl like me who loves hitting the links after sunset, you've gotta try these Glow Golf Balls. They offer superior visibility and quality, making every game under the stars truly unfo... See more
Company replied
Company details
Written by the company
BRIGHT was created to transform the way we channel imagination, inspiration, and innovation into the way we play sports. Play in the Future.
Contact info
Netherlands
- support@brightsport.com
- www.brightsport.com
1.8
Poor
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the products is higher than expected
The quality of the products is very very good compared to the different stores I've checked.
I bought a football to play some games with my friends!
1 May 2024
Unprompted review
Reply from BRIGHT Sport
Hello Hector,
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the quality of our products. It's great to know that the football you bought is perfect for your games with friends. If you ever need anything else or have more feedback, feel free to reach out. Enjoy your games!
Warm Regards,
Team Bright Sport
As someone who is always looking to improve my game
As someone who is always looking to improve my game, I was thrilled to discover these LED golf balls. The fact that they have a battery life of 50 hours means I can play to my heart's content without worrying about them running out of juice. Plus, the automatic lighting upon impact is a game-changer.
17 May 2024
Unprompted review
Reply from BRIGHT Sport
Hello Cliente,
Thank you for sharing your experience! We're delighted to hear that our LED golf balls have made a positive impact on your game. The long battery life and automatic lighting are designed to enhance your playing experience, so it's great to know they're working well for you. If you have any more feedback or need further assistance, don't hesitate to reach out. Enjoy your game to the fullest!
Warm Regards,
Team Bright Sport
Would not recommend
Would not recommend. The advert is misleading, it cannot be seen like that with the naked eye or in the sunlight, only using phone flash. I requested a refund and after battling various offers off 10%, 20%, 30% etc off the next order for a month, I finally got a return address. After 2 months, the parcel was returned to me as it as refused at destination and never received a refund. 30 days refund guaranteed, I wish. It’s all a scam, wouldn’t buy, it’s not even good quality material and you’re left with a weird looking ball that can’t even be used as one. Teaches me to never press on those sponsored adverts ever again!
Update following company reply: I never said the ball lit up, but the holographic pattern was advertised as being seen in the sunlight which it does not, only by using flash which wasn’t how it was described on the website. Also, I have paid £15 to return the ball using the address this company provided via email (I have photographic proof) just to have the package refused and returned back to me. It had nothing to do with no fees, the package was physically refused at the destination. In no way I’m going to spend another dime returning this horrific product, in the bin it goes!
24 December 2023
Unprompted review
Reply from BRIGHT Sport
Hello Lana,
We appreciate your feedback, and we are sorry for the confusion. We pride ourselves on the quality of our ball. Our ball does not light up, and the full description is on our website. We encourage you to visit our website for more information: https://ca.brightsport.com/collections/all/products/bright-basketball. As for returning the ball, there must be an issue which is why it has been returned to you. However, no worries, as you may return it again. Just please make sure to settle all of the fees so that this will not happen again. Please reach out to our customer service if you have more questions.
Warm Regards,
Team Bright Sport
Beautiful gift to my som
I don't known this brand but a friend of my son that's this soccer ⚽ ball and he wants it too.
After I bought it, they have shipped on 5 days and the order It arrived well packaged.
Now, my son and his friend are playing everyday on afternoon at park and I like to see the sunny days like ball is bringing ( I recommend clean with a soft napkin).
Great product 😃
19 April 2024
Unprompted review
Reply from BRIGHT Sport
Hello R L a u,
Thank you for sharing your experience! It's great to hear how your son's friend introduced you to our soccer ball, and that you're happy with your purchase. It's always nice when orders arrive promptly and well-packaged, isn't it? And seeing your son and his friend playing every day at the park sounds like a wonderful scene. It's like the ball brings a bit of sunshine to your afternoons, doesn't it? Thanks for the cleaning tip, too! We're really glad you're pleased with the product. If there's anything else we can do for you, just let us know. Enjoy those games! 😃
Warm Regards,
Team Bright Sport
Terrible quality
Terrible quality. The balls are NOT bright. They are brown and dull.....Fake advertising.
1 May 2024
Unprompted review
Reply from BRIGHT Sport
Hello Emma,
We genuinely appreciate your feedback, and we apologize for any confusion. At our store, we take immense pride in the quality of our balls. It's important to note that our basketballs do not light up, and the comprehensive description is available on our website. We encourage you to visit the following link for more detailed information: https://ca.brightsport.com/collections/all/products/bright-basketball. Thank you for bringing this to our attention, and we're here to assist with any further inquiries you may have.
Warm Regards,
Team Bright Sport
Reply from BRIGHT Sport
Hello Diana,
We genuinely appreciate your feedback, and we apologize for any confusion. At our store, we take immense pride in the quality of our balls. It's important to note that our basketballs do not light up, and the comprehensive description is available on our website. We encourage you to visit the following link for more detailed information: https://ca.brightsport.com/collections/all/products/bright-basketball. Thank you for bringing this to our attention, and we're here to assist with any further inquiries you may have.
Warm Regards,
Bright Sport Team
Nothing like the ads
Nothing like what was advertised in the videos, in terms of brightness. Very dissatisfied. Shipping took 10 days, even though I paid extra for a more speedy delivery.
1 April 2024
Reply from BRIGHT Sport
Hello George,
We're truly sorry to hear about your dissatisfaction with your recent purchase.
Regarding the lighting brightness, we apologize if the product didn't meet your expectations. The full description of the product, including its lighting capabilities, is provided on our website.
As for the shipping delay, we apologize for any inconvenience this may have caused. We've experienced a significant influx of orders recently, which has impacted our processing and delivery times. We understand that you paid for expedited shipping and didn't receive the service you expected. Please reach out to our customer service team with your order details so we can investigate further and refund your shipping fee promptly.
Your satisfaction is important to us, and we're committed to addressing your concerns. Thank you for bringing these issues to our attention, and we apologize once again for any inconvenience caused.
Warm Regards,
Bright Sport Team
BRIGHT has truly nailed it with their…
BRIGHT has truly nailed it with their illuminated sports equipment. The ball is easy to charge, and the lights last for hours. The glowing effect is mesmerizing, and I can't recommend it enough.
4 February 2024
Reply from BRIGHT Sport
Hello Maria,
We're thrilled to hear that you're enjoying our illuminated sports equipment! It's designed to provide a mesmerizing glowing effect that adds an extra level of excitement to your games. Thank you for your recommendation, and we appreciate your support!
Warm Regards,
Bright Sport Team
The BRIGHT football's illumination is…
The BRIGHT football's illumination is perfect for evening games. It's not too bright to be distracting, yet provides enough visibility to enjoy the game. Love it!
24 January 2024
Reply from BRIGHT Sport
Hello Alex,
We're delighted to hear that you're enjoying your BRIGHT football for evening games! Our goal is to provide just the right amount of illumination to enhance your playing experience without being distracting. Thank you for your feedback, and happy playing!
Warm Regards,
Bright Sport Team
Absolutely terrible customer service
Absolutely terrible customer service
I bought two for my grandchildren on for Xmas and one for a Birthday
The valve is broken on one and won’t inflate , as we are over the 30day policy I am told they are unwilling to help me .
Even though the 2015 consumer act states that I am entitled to a refund , repair or exchange. We are in the uk and this company do not apply uk law
They don’t light up either , kids are really unimpressed
SAVE YOUR MONEY
2 April 2024
Unprompted review
Reply from BRIGHT Sport
Hello Melanie,
We're truly sorry to hear about your disappointing experience and the issues you've encountered with the products you purchased. We understand the frustration this must have caused, especially given the special occasions for which you bought them.
Regarding the warranty period, we apologize for any confusion. We strive to provide the best customer service possible, and we're here to assist you even if your concern falls outside of the standard return window. Please reach out to us directly with your order details, and we'll do our best to find a satisfactory solution for you.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to make this right for you and your grandchildren.
Warm Regards,
Bright Sport Team
Worst Company ever
Bought 2 from bright Canada. After I paid for my order I received no confirmation of an order! At that point I knew it was not a good company to deal with. All Returns are to the Netherlands. Don’t be fooled. They offered me up to 25% back for me to keep the junk. I sent it back in Jan. Canada Post said part of their address was wrong lol. It cost me $62 to return. They asked for tracking number which I provided. He sent me an email saying to make sure I pay duty and taxes with return. After the fact I might add. It was returned to me in Feb. They had no intention of doing my return. My charge card gave me my funds back as a goodwill gesture. I wanted them to charge it back to them. So corrupt
12 December 2023
Unprompted review
Reply from BRIGHT Sport
Hello Leslie,
We sincerely apologize for the inconvenience you've experienced with your recent order. We understand how frustrating it can be to encounter issues with the ordering and return process.
To rectify this situation, we'd like to offer you the opportunity to return your order one more time. Please ensure that you pay all the fees incurred to ensure a successful return. We deeply regret any misunderstanding or inconvenience caused and appreciate your patience and understanding as we work to improve our processes. If you require any further assistance, please don't hesitate to reach out to our customer service team.
Warm Regards,
Bright Sport Team
I also would agree to stay away from…
I also would agree to stay away from purchasing these balls. I think the advertising is really misleading. The only way you see the colorful affects is through your phone, not the person playing with it which I think is more important. I was disappointed to say the least. And I bought three 😩 for my grandchildren for Xmas. My daughter in law wasn’t impressed either. As far as contacting them and their reply I must say I couldn’t complain. Please don’t waste your money
25 December 2023
Unprompted review
Reply from BRIGHT Sport
Hello Christine,
We apologize for the confusion regarding our light-up balls. We understand your disappointment and regret any inconvenience this may have caused. However, it's important to note that the full description of the ball, including its functionality, is prominently displayed on our website.
As you mentioned, the lights are activated through a phone application rather than internal batteries, a detail clearly stated in the product description. We regret any misunderstanding that may have occurred but stand by the accuracy of our product information.
Your feedback is invaluable to us, and we will take it into account as we strive to improve our communication and customer experience. Should you have any further questions or concerns, please don't hesitate to contact us. We appreciate your understanding and thank you for bringing this matter to our attention.
Warm Regards,
Bright Sport Team
Never arrived
25 March 2024
Reply from BRIGHT Sport
Hello Ioana,
We regret any inconvenience caused. Upon reviewing your order, we're pleased to confirm that it has reached its destination. You can expect to receive it shortly.
In the meantime, if you wish to track your package or have any queries regarding delivery, our dedicated customer service team is available to assist you. You can either reply to your latest order confirmation email or contact them directly at support@brightsport.com.
Warm Regards,
Team Bright Sport
When will they receive their order.
I have not yet recieved my order so I can not say much. But from the emails I received I think were very helpfull.
29 March 2024
Avoid like the plague - don’t waste your money
Avoid, order a football for my son for Christmas, he was very disappointed that it was basically just a black ball. It wasn’t colourful like the pictures and videos they advertise. Doesn’t matter how much flash you shine on it the holographics were non existent.
Been trying to reach the customer services since 28th December no reply whatsoever.
Terrible customer service and terrible product.
Don’t waste your money on this product!
P.S your reply after my review has not been helpful after I’ve clearly have attached photos and explained.
28 December 2023
Unprompted review
Reply from BRIGHT Sport
Hello Everita,
We sincerely apologize for the inconvenience caused by the misunderstanding about the light-up feature of the ball.
For your reference, the full product description on our website clearly outlines this. Additionally, upon reviewing your email correspondence, I see that our customer service team responded promptly to your inquiry.
If you'd like further clarification or assistance, please don't hesitate to reply directly to the latest email you received from us. Our team is happy to help in any way they can.
Warm Regards,
Bright Sport Team
This is one of our favorite soccer balls!
This is one of our favorite soccer balls! My kids love showing it off at their games and kicking it around in the yard. Love the holographic design. The ball pump is very useful too.
25 March 2024
Reply from BRIGHT Sport
Hell Dario,
We're thrilled to hear that you and your kids are enjoying the BRIGHT™ soccer ball! The holographic design adds an extra element of fun to the game, doesn't it? And we're glad to hear that you found the ball pump handy as well. Thank you for choosing Brightsport, and we hope you continue to have a blast playing soccer with our ball!
Warm Regards,
Bright Sport Team
These golf balls are really cool!
These golf balls are really cool! They only go off when you hit them hard enough and they stay lit for about 5 minutes. I haven't had a problem with the battery dying on them yet. They are great if you are playing at dusk- makes it way easier to find them since they are like glowing orbs. Easy to use and very easy to find, I definitely recommend if you have a hard time seeing your gold balls towards the darker hours.
23 March 2024
Reply from BRIGHT Sport
Hello Dirk,
We're thrilled to hear that you're enjoying our LED golf balls! It's fantastic to know that they're making your golfing experience easier, especially during dusk when visibility can be challenging. The fact that they stay lit for about five minutes and are easy to find is definitely a plus. Thank you for recommending our product, and we're delighted that they're meeting your expectations!
Warm Regards,
Bright Sport Team
Here's the scoop
Here's the scoop – the standout feature of this ball? The color. Seriously, the color shift is mind-blowing – goes from black to rainbow with a twist. Color game strong, no doubt.
23 March 2024
Reply from BRIGHT Sport
Hello Lucas,
It's great to hear that you're loving the color shift of our ball! The transformation from black to rainbow sounds truly mesmerizing. We're thrilled that our product's color game is impressing you. Thanks for sharing your experience!
Warm Regards,
Bright Sport Team
They're out there playing until daylight dips,
They're out there playing until daylight dips, and that's where this football shines. Whether it's day or night, this baby's ready to roll. The glowing effect amps up the fun when they're tossing it around – and it's a breeze to spot after dark.
22 March 2024
Reply from BRIGHT Sport
Hello Violet,
It's great to hear that our football is keeping the fun going even after daylight dips! With its glowing effect, it's ready to roll whether it's day or night, making it easy to spot even after dark. Thanks for sharing your experience!
Warm Regards,
Bright Sport Team
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