Brightpearl by Sage Reviews 

Our project manager has been invaluable and we can't thank him enough!

A very detailed onboarding process with an extremely efficient team, working hard to ensure they answer our queries quickly and honestly.
No system is perfect, but on the face of things Brightpearl seems a perfect solution for us. For multi-channel sales and fulfilment we have looked at numerous ERP systems but none seem to be able to automate like Brightpearl.
Looking forward to working with the team to go live in the next 4 months.

Brightpearl has been invaluable in helping us grow. It has taught us the value of good software systems and how they can enable you to focus on the parts of your business that need your efforts as opposed to the fundamentals that should just work! Having a 'central command' for all of your data - products, customers, financials and channels is essential in this omni-channel e-commerce world and Brightpearl sits at the heart of this for us.

Excellent support and customer service.
Worked with us in a collaborative way, supporting our business as a supplier.

We are writing this review after renewing our contract for another year with Brightpearl and we are now in our 6th year with them. We are a small company and have found the software invaluable. The customer service team are always on hand to help, not just a chat feature but a team that answer calls and communicate intelligently to queries and do their best to solve any problems.

Brightpearl has been an enormous help to our business. We've been on the platform for a number of years and the new releases/products like Analytics and Demand Planner have been huge. We really liked the Dashboard release too. If BP can continue to develop it really will be the one stop shop for ecommerce platforms. The support and account management teams are the best we've ever seen too. Cannot recommend them enough.

Had potential following recommendation's, but they blew it on a zoom call. Overheard a pre-meeting and them saying "Tell'em it is £25k or they can [foxtrot oscar]" - edited for the purposes of this post".

Trust and Integrity questionable.

Massive shame as rather support British companies, but with these values... internationals are almost always likely to win.

We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.

We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.

Additionally the relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.

•BrightPearl software is okay and can get the job done (star 3)
•WMS software is underdeveloped, with lots of bugs and glitches.  System crashes often and can be seen here status.brightpearl. /history causing downtime for business, inefficiencies, errors in fulfillment (Star NIL)
•Infrastructure and architect design would advise digging further into the APIs configure (and ask them about data security breach) (star 2)
•Support team needs investment and support from the company.  Tickets not addressed timely and not resolved, support team, takes approach of monitoring bugs for future recurring issues prior to addresses;   (Star 1)  
•Costs. Reasonable if, the tech work as described and support team. During the onboarding process identify a lot of workarounds for software as the sales process sold a few features (not man) that were still in the development phase.  At this stage the product does not justify the cost (Star 1)  
•Enquiry other fees associated with connecting to your company's tech stack, a few hidden costs arose during onboarding
•In summary there is potential in product in future periods. That said, the organisation could benefit from customer support / cx in future periods

Called for a quote and was told 15k to 20k for implementation and that it would probably be way more than 1k a month. API integrations and CSV uploads are easy with a quick google class and CRM data is the same. While the monthly costs are understandable, 15k to 20k to implement is too much for uploads that take a day to do.

I am an IT Manager for a mid-sized retail company that primarily sells B2C. We have a great team of IT resources in-house, and that allows us to be flexible and nimble when putting together solutions for our enterprise.

Brightpearl has been an excellent partner in helping us to develop. They have a friendly and efficient support staff, and they have enabled us to do many projects that take advantage of the excellent API.

I highly recommend this software for small to mid-sized companies that have advanced ERP needs, but don't want to pay the exorbitant fees that come with many competing products.

I'm writing this review almost a month after switching over to Brightpearl, so still quite early on our journey.

We went into this change project with open eyes and a pragmatic attitude. Our business follows traditional retail, eCommerce processes and we wanted to move away from bespoke integrations and complex workarounds towards the elusive off the shelf system.

Our expectations around functionality have been met and in many cases exceeded. Inevitably there have been compromises, even the occasional "I can't believe it doesn't do that" but nothing significant.

Inevitably with system change you have to invest a lot of effort and resource to making it successful. Project support from Brightpearl is mostly remote, the further we got into the relationship the more self sufficient we’ve become using the comprehensive online support resources. That’s not to detract from the support we’ve had during the implementation which has been good but don’t expect someone on site holding your hand the whole time.

I think this is my sixth or seventh retail systems change project in 30 years, including bespoke mainframe, SAP and tiny off the shelf with lots of customisation. I can honestly say this has been the least disruptive and had the highest engagement.

We've been with Brightpearl for 5 years now and have been extremely happy. It integrates nicely with basically all software that we need it to so we can list products on various different channels with synced inventory & prices. Along with that we use Brightpearl as our central hub for everything, including sales, purchasing, accounting, and reporting. Very good software overall and very good support as well.

With so many ERP platforms, the provider builds a product and completely neglects the service element, with every question you ask their support pointing you to their help section (when most of the time the true answer is more complex than a bare-bones help guide can handle).

I'm happy to say that Brightpearl are different. They really take their time to look at your business individually and solve the specific problems you face. Their great support team respond quickly, know the software inside out and together with our Technical Account Manager (shout out to James E), set about figuring out the most effective ways to solve our business problems using the software.

I'd be happy to recommend Brightpearl to any growth-focused mid-sized company as a great combination of product and service that can grow with your business.

Brightpearl has been and still is a wonderful partner to do business with. They are quick to respond to questions or concerns about their system. They have an amazing support team that listens to their customers. Brightpearl provides solutions that help businesses rather than burden them with workarounds.

There was a learning curve to adjust to their system, but as our business looks to grow and scale, we quickly found Brightpearl to be the most open and small business friendly than the competition. Brightpearl's automation rules and order processing has been a great help with our recent record hitting sales months.

Our account representative, Jillian Pope has been an amazing part of our Brightpearl lives. She continually offers our business new solutions that continue to evolve with their platform. Jillian also watches over our account for odds and ends that get lost along the way. Brightpearl cares about their customers and enables them to succeed.

We are excited to experience the future of what Brightpearl is and will become in the next few years. Thanks for everything, Brightpearl!

When launching our business in a new country market, we knew needed software that would let us manage all of our business functions and give us a full and realtime view view of the business. Brightpearl does all of that and more! From customer service and order fulfillment to inventory management and accounting, Brightpearl makes it easy for us to manage operations, so that we can focus on growing the business. The Automation features have been a huge help in further reducing administration and making sure key tasks aren't missed. The onboarding and ongoing support from the team at Brightpearl has been first class. Highly recommend!

We have been using Brightpearl for several years now and the platform works very well for our nonprofit bookstore retail operation. We operate a brick and mortar bookstore, e-commerce retail website, and our publishing operations utilizing Brightpearl as our main database/platform for product/sales/customer/vendor management. I hope to see Brightpearl continue to grow and add value to their offerings via new apps and improvements, but overall we are very satisfied with the platform's performance and the company's customer service. - Lance, Director of Operations

We have been using Brightpearl for over three years and they continue to impress with excellent customer support and ongoing development with new features and improvements being constantly added.

We have been using Brightpearl for 4 months. First off, I want to say our team is happy with the software. We spent months evaluating different software before making the change. The Brightpearl team was very informative with demos and answering our specific questions. This helped us make the decision to go with them.
The onboarding process was very in depth and it tailored Brightpearl to our business processes. Our onboarding specialist, John, spent weeks getting to know our business, adjusting the settings and training our team.
After launch we were assigned a customer support rep, Jovente. He and the technical support team have been fantastic. We’ve had many questions as we continue to learn to use the system and adjust it to our ever-changing business. They are quick to respond. If the question requires more time and research, we can rely on them to always get back to us.
The biggest factor when deciding to switch to Brightpearl was all the integrations and the automation. We have been able to more easily integrate with the ecommerce tools we use (Amazon, eBay, Shipstation, Inventory Planner, Mailchimp). We have also set up automations to eliminate the need for manual actions on repetitive tasks. This is a big time saver for our lean team.

Brightpearl is fantastic! Since our company switched to this systems a few months ago our inventory issues have disappeared! It is so much easier to use than most other inventory systems and the support team at Brightpearl has been great and quick to respond. A++