Brightpearl by Sage Reviews 236

Matthew is a wizrd!
Matthew is always so helpful wen we need assistance. He showed us a number of different features on Brightpearl which we didn't even know existed which will help our business run so much smoother. Thank you for your help Matthew and we look forward to working with you on our massive move project :)

Mike H and Zoe T are managing a large project on multiple tech stacks for us, they are always available and able to assist in all matters. Both making the integration processes between all systems much more manageable!

Top tier ERP system that once live is pretty bomb proof. No down time. Everything works as it should.

Automation engine is rock solid and working with partners such as b.solutions means the platform can easily link with other tools.

I've now used Brightpearl twice for two separate businesses that I have started. This ERP has allowed me to scale both times by making our processes more efficient and repeatable. On top of that, we use multiple softwares for fulfillment, accounting, inventory, etc. and Brightpearl has connectors for all of them!

Even better is the support and training we received from Brightpearl. Carmen Vazquez was our onboarding specialist and she made us feel like close colleagues while working on this project. We always felt that we were being guided by an expert and someone who really understood our business. She was patient with us while working through specific issues and took to them to really dig into solutions for questions we had. Honestly, everyone we came in contact with at Brightpearl was very helpful and truly had a positive attitude when "dealing" with us.

Even post onboarding/post go-live we've seen that translate to our new account management team. It's worth mentioning this as in today's world there are too many businesses that treat their people as disposable. I feel the attitudes of the employees at Brightpearl show that the company cares for their people overall. That means something to this small business owner.

We are coming up on our one year with Bright Pearl, and it has become an integral tool in our ability to grow and develop the business.

Our tech stack (Shopify, ShipHero, Bright Pearl, and QuickBooks) required multiple connectors and integrations to work together, which is no small undertaking. We worked with Carmen Vasquez throughout our Bright Pearl implementation, and her availability and support made what could have been an overwhelming process feel manageable. She was present when we needed her, issues were resolved quickly, and the training was practical and genuinely useful.

The post-implementation support has been just as solid. There are always workflows you don't know you need until you're actually live, and as I bring them up they are addressed in a reasonable timeframe with no chasing required.

If you're considering Bright Pearl, especially with a complex integration, the team is knowledgeable and responsive.

We have been with Brightpearl since 2016, initially using the platform as to consolidate purchasing and online platforms.

Since then the functionality of the system has done nothing but grow along side our business and become more invaluable each year.

Recommended to businesses both large and small.

I’ve been using this system for over 13 years and it was such a great addition to our small business and has allowed us to grow.
My account manager Brad Childs has always been so supportive, spending time to understand our specific business needs and with his expert knowledge of Brightpearl has helped us navigate changes within our business.
A reliable system and support team. Thank you Brad and Brightpearl!

We use Brightpearl to connect three Shopify stores, ShipStation and Xero — and it's genuinely been a lifesaver. The automations save us an enormous amount of time processing sales and keep our stock accurate across everything. We've been using it for a few years now and just renewed without hesitation — we honestly can't imagine running the business without it.

We recently transitioned Dusk Lighting from our long-standing Visualsoft website and stock management system to Shopify and Brightpearl, and I can confidently say the experience has been extremely positive.

In particular, Alex Sweeting and the wider Brightpearl team were exceptional throughout what was, naturally, a daunting process. Migrating years of data and changing core systems is never straightforward, but Alex guided us step by step. We had weekly training sessions, opportunities to test the system in real-world scenarios, and plenty of time to ask questions. Every query was met with detailed answers tailored to our business.

What stood out most was the effort Alex made to truly understand our processes. Rather than offering generic solutions, he worked closely with us to ensure the system was implemented in a way that genuinely supported how Dusk Lighting operates. That level of engagement made a significant difference.

Of course, with any major shift there were challenges along the way. However, the Brightpearl team worked proactively to help us overcome them and find practical solutions. Their thorough understanding of Shopify and their collaborative approach with partners such as Business Solutions and Shiptheory, as well as their positive cooperation with Visualsoft, ensured the transition was as smooth as possible.

Today, we are very happy with the system. As with any new platform, there are occasional teething issues, but the support is there when we need it — and that gives us real confidence moving forward.

We would highly recommend Brightpearl to any growing retailer looking for a robust system backed by a knowledgeable and genuinely supportive team.

This company is awful to work with. Plenty of better inventory systems available for half the cost

This js the worst company we have ever used for inventory. The customer service is absolutely awful

We have been with Brightpearl for three years and it has been a great experience. The ERP has helped us streamline our processes especially using the automations feature for sales orders been amazing. It can be a bit long winded when trying to sync your RMA system with a Magento website in regards to sales credits but all in all this is an excellent product.

Brightpearl is a powerful system, with strong functionality. It gives good visilibility across operations and works well once it's properly set up and embedded into day to day processes.
Reporting can feel a bit clunky to get the information needed, however with the time to set up and training, it is a very effective ERP style system.

Great to work with and the software saves us lots of time and effort in the business

Brightpearl has been at the heart of our business for the last 5 years. Its integration capabilities are next to none. It has proven time and time again that it is the ERP for retail in all forms. We have some complex and sector specific requirements and the automation engine for Sales orders is brilliant.

We've been using Brightpearl since close to the beginning of our company over 15 years ago. Brightpearl is a great system with helpful account managers, they enable us to serve our customers well and carry out our business.

We’ve been using Brightpearl for our retail/e-commerce operations. The platform has streamlined our business by bringing orders, inventory, and customer data into one place. Integrations with Shopify work smoothly, and the customer support team is responsive and genuinely helpful when we need them.

We have been using Brightpearl since 2018 for purchasing, inventory management, order fulfilment, and accounts, and overall we are extremely happy with the system. It has become a core part of our daily operations.

Brightpearl keeps our stock levels consistently accurate, which is crucial for us as we sell both ready-made products and manufacture our own goods. Although the platform isn’t specifically built for manufacturing workflows, we’ve found effective workarounds that allow us to manage both sides of the business smoothly.

The software is also very strong in customer management and product organisation, and the accounts side is clear and easy to work with. Everything connects well, which makes our operations much more efficient.

While Brightpearl isn’t always the quickest when it comes to rolling out upgrades, the system itself is stable, dependable, and works very well for our needs—especially as we did not want to invest in a fully customised programme.

Overall, Brightpearl has been a great solution for us, and we’re very satisfied after seven years of use.

We’ve been using Brightpearl for roughly 10 years, and it has supported the business through a period of growth. Over that time, it’s proven to be a stable and dependable platform, particularly in managing core retail operations as our order volumes and complexity increased.

Brightpearl has been effective as a central system of record and has helped us maintain control while scaling. Its strengths lie in its reliability and its ability to grow alongside the business.
To get the most out of Brightpearl in today’s environment, additional investment at times may be required. Modern operations rely on seamless integrations, and Brightpearl works best when complemented by third-party connectors. With these in place, the platform can support a smooth, efficient operation.

Overall, Brightpearl has been a solid long-term partner for our business.

This app has been a huge help in streamlining our business. It keeps our stock accurate across all B2C channels, which has genuinely been a lifesaver for us since installing Brightpearl a few years ago. It's reliable, saves us time, cuts down on errors, and makes day-to-day operations much easier.