Brightpearl by Sage Reviews 

AWESOME! Love how brightpearl is willing to work with their customers to create the best product out there!

Signing up with brightpearl was one of the best things we could do for our company. We sell thousands of skus across multiple channels and brightpearl allows us to do so easily all while keeping track of bundles, accounting, and inventory.
Their staff is responsive and understands the needs of a business.
Highly recommend.

We have really grown to appreciate the small details that Brightpearl is able to track. Being able to know exactly what our costs are at all times is crucial and a huge pain to keep up with in general. Brightpearl certainly makes that a bit easier as well as being able to segment multiple warehouses for different purposes without crossing the vital information in between. Definitely would recommend to other businesses our size.

This program is super user-friendly, with accurate and meaningful reporting. Inventory numbers are under control. Reporting done with the touch of a button. The support team is incredible (and I mean incredible!!!) and any questions you might have are attended to immediately. Want to make your company run smoothly - go Brightpearl!

After care support has been amazing with any issues quickly resolved. James Ewens in particular has always been patient and jargon free when we've had issues. His knowledge of the system helps us find solutions for things we didn't even realise we needed solutions for! Thanks James!

Brightpearl has helped us manage all things inventory related. We use BP daily to track customer data and run mission critical reports to help determine trends in our market.

The support staff is helpful and usually quick to respond with issues you may have. Our Technical Account Manager has gone above and beyond to help us streamline day-to-day processes that would otherwise take weeks to complete

Brightpearl got our business back on track! It brought all of our selling channels into one place seamlessly and made order fulfillment easy. Before using them we were days behind on shipping because of the time needed to process orders. Now I can take an order and have it shipped in 5 minutes. I have not missed shipping my orders the same day because of them.

Their automation has saved my team time from checking every order. We can filter the orders with issues and get them corrected before the customer even knows their is an issue. We contact customers before they contact us!

Brightpearl like any new company has had a few hiccups as they grew. We were one of there first customer and have stayed with them because they do their best to improve and work with you to get it figured out. You can not ask more of a company then that! I have made suggestions and actually saw them happen!

One of the main issues I had originally was with customer support. That has been fixed beyond my expectations. Without me asking they came out to see us for a few days to meet us and better understand our business.

My business is able to continue to grow because of the work the Brightpearl team is doing and they literally have taken a hands on approach to the way they interact with us.

This platform is the engine that manages our business. We have been using it for four years with great success. Ideal for omnichannel retailers. We use it to manage our sales (orders and fulfillment), purchasing, inventory, product catalog and demand forecasting. Customer support is world class. Every month brings new features as well as updates and improvements to existing functions. The automation module enabled us to reduce "busy work" and deploy our resources towards more value added activities.

It has been a We have been using Brightpearl for over a year. It has been a rewarding experience integrating with multiple online marketplaces. It is certainly a huge challenge adapting a ERP system without and previous experience. But Brightpearl’s team has been supportive and comprehensive at the starting stage which makes the transition possible. This system can help you streamline the operation by unifying and diversifying the stores in an organized fashion. If you are struggling with inventory management, I would recommend Brightpearl to you. Managing multiple store’s online will become more and more efficient. I would not say that the system is water tight perfect as developments are implementing monthly. I do appreciate the frequent updates and site visiting from Brightpearl. This certainly builds up a much closer relationship.

I would suggest BP to improve the problem solving procedures. The support center is great for discussing issues which requires long-term feedbacks and constant updates (Bassically the issues that are not expected to be resolved right away). If the glitch/issues require immediate solution or at least a respond, I find the support center is not sufficient enough to handle the situation. A customer service hot line would be ideal. I really hope that this is something on BP’s drawing board.

BrightPearl is a strong player in the cloud ERP space, and it has helped us grow since we started using the platform over 3 years ago. They are continually improving the product and support team. We are happy with the overall experience, and would recommend it to other distribution/wholesale/e-commerce companies.

We've been a customer of Brightpearl since 2014, in that time our sales have doubled.

We like the system and the introduction of automation features has been a welcomed bonus that we've taken advantage of over the last 12 months with more in the pipeline.

After a review last year where we considered changing bright pearl for another provider, happy to say that the introduction of our "customer success manager" Nathan gamlin, has been a big help and makes sure we get the most out of brightpearl.

If an all in one system for Sales, CRM, Inventory and Accounting is what you want - I'd recommend Brightpearl.

Those people think that they have the best system in the world - but this is only theirs opinion. Glitch after glitch after glitch. I have been with them for 3 years in that time there wasn't any month without glitch. I have been paying 3,600 a year, after 3 years they risen price to 16,800 - yes 16.800. For all extra connections like Royal Mail or Parcelforce you have to use third party company (pay again another 3000£ a year) . There are a lot better and cheaper companies in the market, For example now we pay 1800 a year without any extra third parties integrations (all in). I would not recommend to anyone. They api connector with ebay is so weak that if you sell more then 150 same products then it will not update your stock as api don't allow more then that. Amazon - pending orders are not taking stock out from inventory so You will 100% oversell this happens to us many time. Only one person in this company deserves approbation his name is Michael Oldman - sorry for you mate that you have to work there.

We moved to Brightpearl in February 2013 so have been using it for over 4 years now with very little complaint. We transitioned from Sage Line 50 accounts and Microsoft Business Contact Manager (and extension of Microsoft Office), both excellent stand alone products that served us well but they did not talk to each other. Brightpearl combined our CRM, accounting, purchasing, inventory control and reporting into one single solution. The sales team can see all customer and supplier history at a glance as soon as they start a conversation with them.
The other big attraction for us was the cloud based hosting. The old Sage and MS systems were native to our computers and demanded constant updating, back ups and version checks. This headache has been removed from us.
One thing we would like to see is a connector to our bank, it is time consuming to manually enter and reconcile bank transactions with Brightpearl, we use another cloud based accounting software in our other business which links to our bank account and pushes new transactions straight to the ledgers in the accounting software, this saves us a huge amount of time and would like to see the same functionality added to Brightpearl.
In a nutshell, if you run a retail business that carries 100s of SKU items and you have 100s or 1000s of customers, multiple sales channels and you want exceptional visibility over your business, Brightpearl is an incredible tool.

Andrew Cotterill

Managing Director, Cotterill Civils Limited

We have search high and low and so many of the other options require a lot of 3rd party integrations. Brightpearl can take care of a large portion of our needs all with one single piece of cloud software.

Connects to our website, ebay, Amazon and POS and gives us live inventory.

We moved to Brightpearl in 2011, dropping a legacy accounting package with bolted-on CRM and Inventory.

It would be hard to find a piece of software that is such a good all rounder.
Is it the best CRM in the world? No. But it is much better than a lot of accounting packages with a CRM bolted on.
Is it the best accounting package? No. But it is much better than many other options for managing inventory, sales and customers in the same place.

We haven't looked back in the past 6 years. We are lucky to have had a technical expert on our team that handled much of the configuration, set up and deployment. We've even integrated extra features using Brightpearl API to extend functionality (Shipping goods, automating communication, customer pipe-lining).

Over 7 years our business has grown considerably yet we maintain a small back office support team who manage all online sales (Magento integration), over the phone sales, purchase orders, dropshipping and all the accounting and CRM activity for our customer base.

We take control of some of the aspects that BP don't cover (such as automation for emails) using a Zapier integration we've custom built. This lets us resolve our particular requirements without waiting on BP to deploy the features.

Our company, FullBucket Health, has been using Brightpearl for four years. Brightpearl and its support team have helped us to scale operations from animal health distribution to online, and to track sales metrics in real time. We did have to move to a more sophisticated accounting firm from our original bookkeeper due to some of the accounting/journaling complexities, but well worth it for our company.

We sell a line of patented children's mittens on Amazon.com, Amazon.ca, our own website, and eBay and we spent an enormous amount of man hours every day updating our inventory levels manually until we found Brightpearl. Now, we never oversell any of our products on any of these channels and have been able to cut down on staff needed to keep track of our inventory. In addition, the seamless integration with Shipstation brings a sense of security that all orders are shipped and tracking information posted accurately.

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase. The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets.

We struggled to find the best ecommerce system for our business model = design, manufacture and wholesale for years.
We reviewed about 20 systems in all and paid a fortune to implement 2 that simply did not deliver - such as waste of money.
We thank goodness eventually found Brightpearl - it has quite simply transformed things for us.
I don't know how we ran a business like ours before BP. It is cloud-based, easy to use, intuitive and so so clever.
I can't recommend highly enough plus they are really nice people to work with too!
No brainer.

I been using Brightpearl more then four years , and it fulfills all my requirement whether its about purchase order , or inventory it does it all .
It's always something new to learn which helps a lot boosting your sale on daily basis online and physical shop.
Very pleased with Brightpearl.
Thank you very much