It was a great experience. Zuruk mahmood was responding for my emails continuously and he guide me on a phon call so my issue is being resolved by his guidance
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Review summary
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I have high praise for the tutors and academic staff at BPP - really knowledgable and engaging, and they truly seem to care about your learning and success. From an administrative and communications... See more
Company replied
Very friendly staff who help make the whole process easier and stress limited.
Company replied
Good evening. I am writing to share my experience about BPP and their customer service regarding ACCA qualification course. My consultant was Siama. She tried calling me several times, but... See more
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Company details
Written by the company
BPP delivers a full a range of qualifications to develop careers at every stage and every level of development. It offers a unique learning experience, with a resounding focus on preparing students for, or enhancing, their careers. Offering a full breadth of qualifications across degrees, apprenticeships, professional qualifications and short courses in a range of specialisms including law, accountancy, management, data, digital and technology, finance and nursing and healthcare.
Contact info
BPP Portsoken Street, 1 Portsoken St, E1 8PH, London, United Kingdom
- 0330 060 3100
- www.bpp.com
4.0
Great
1K reviews
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Reply from BPP
Thank you for your 5* review
- BPP CX Team
The Tutor's are very well informed and…
The Tutor's are very well informed and are very good at explaining things in multiple ways to make each lesson easy to understand
5 August 2026
Reply from BPP
Thank you for taking the time to leave us a 5* review, we really appreciate it!
-BPP CX Team
I would like to express my sincere gratitude to the graduation team
I would like to express my sincere appreciation to the BPP Graduation Team, especially Zuruk Mahmood for the support I received with my graduation query.
I was very worried about my situation and initially felt that I might not have the opportunity to attend my graduation ceremony. The team took the time to review my case and provide guidance, which meant a great deal to me. Thank you again.
13 August 2026
Unprompted review
Reply from BPP
Hi
Thank you for taking the time to leave this fantastic review!
- BPP CX Team
Reply from BPP
Hi L,
Thank you for your 5-star review.
We're delighted to hear that you received excellent customer service. We truly appreciate you taking the time to share with us.
Wishing you a successful learning journey ahead, L!
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi S,
Thank you for your review.
We're so happy to hear that our team provided you with such a positive and friendly experience. We truly appreciate your kind words!
Wishing you all the best throughout your studies and future career, S.
- Gina
BPP Customer Experience Manager
Very friendly staff who help make the…
Very friendly staff who help make the whole process easier and stress limited.
30 July 2026
Reply from BPP
Hi Michael,
Thank you so much for your review.
We're delighted to hear our staff made your experience easier. We truly appreciate you taking the time to share your kind words.
Wishing you all the best throughout your studies, Michael!
- Gina
BPP Customer Experience Manager
The Computer says No - awful customer service
If you have no issues or need to contact the University then you will probably be ok. The tutors are very good and helpful but for anything else expect problems.
For example, you cannot access the finance team directly, not by email or phone. I have experienced significant issues with getting my transcripts despite having paid my fees in full, which has adversely affected trainee contract applications.
You cannot speak to a person directly, in person, via telephone or email. Everything is done on a hub or via a third party on the helpline. Responses are not timely and you will be told your issue will be responded to "as soon as possible" without any further specification or redress.
Even when you do send a Hub message, you will get an email saying "your case will be closed" despite having not received any response or resolution, meaning you have to start the process from scratch. The level of customer service is shocking and this University model really takes the approach of "the computer says no". Reminds me of the adverts made by SMARTY no Malarkey - the bride who is refused entry to her wedding because she does not have an invitation or the airport check in desk who unreasonably makes the customer go through all the turnstills only to be told check in is now closed.
You will pay your money and take your chance with this University - good luck, could not recommend.
28 July 2026
Unprompted review
Reply from BPP
Hi,
Thank you for sharing your detailed feedback regarding your experience with our administrative processes. We sincerely regret that you've encountered significant difficulties.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate further.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Lucy,
Thank you for your 5* review.
We're so glad to hear we could be there for you when needed. We appreciate your kind words!
Wishing you a successful learning journey ahead, Lucy.
- Gina
BPP Customer Experience Manager
Credibility interview
Credibility interview
The interview experience was very disappointing and felt unprofessional. The interviewer Syed Ali relied excessively on a rigid script, repeating the exact same questions multiple times even after I had already clearly explained and answered them. Instead of engaging in a natural conversation or listening to my explanations, the interviewer simply moved mechanically to the next scripted question.
This approach felt dismissive, rigid, and lacked basic professional courtesy
20 July 2026
Unprompted review
Reply from BPP
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were dissatisfied with your interview experience. We understand that a structured interview process can sometimes feel repetitive, particularly where additional clarification is required on responses provided.
Having reviewed the concerns you've raised, we can confirm that our interviewer followed the required interview process and conducted the call professionally and respectfully throughout. Our credibility interviews are designed to ensure consistency and fairness for all applicants, which means interviewers must ask specific questions and, where necessary, revisit topics to obtain sufficient detail.
While we appreciate that this approach did not meet your expectations, we value your feedback and will continue to review our processes to ensure the best possible experience for applicants.
- Gina
BPP Customer Experience Manager
Speedy delivery.
9 July 2026
Reply from BPP
Hi,
Thank you for your 5* review.
We're thrilled to hear that you've had a speedy and positive experience.
Wishing you all the best for your upcoming studies!
- Gina
BPP Customer Experience Manager
Nabila was incredibly helpful
Nabila was incredibly helpful! Provided the resources I needed for the process and checked in regularly, provided advice and support and helped me secure an apprenticeship with Harbottle and Lewis! Would 100% recommend BPP
17 July 2026
Unprompted review
Reply from BPP
Hi Tyrone,
Thank you for taking the time to write a wonderful review.
We are so pleased to hear about your positive experience and that Nabila could assist you in securing your apprenticeship. Your feedback has truly brightened our day!
Wishing you all the best, Tyrone.
- Gina
BPP Customer Experience Manager
I would like to thank particularly…
I would like to thank particularly Nabila Lotfy for her exceptional support throughout my application, and the detailed advices provided along the journey which helped me securing an apprenticeship!
16 July 2026
Unprompted review
Reply from BPP
Hi Sonia,
Thank you so much for your 5* review.
We are so glad to hear about your positive experience and that the support received from Nabila helped you secure your apprenticeship! We truly appreciate your kind words.
Wishing you all the best for your studies and career, Sonia!
- Gina
BPP Customer Experience Manager
Staff Threatened to block the account
My experience with BPP University has been extremely disappointing. I have been trying to obtain my academic reference letter since February 2026, and after almost six months, I am still waiting.
The most disturbing part of my experience was the way I was treated by customer service. When I contacted BPP to ask for updates on my case, I was told that if I kept calling, my account could be blocked. I found this threatening and completely unacceptable. I was simply trying to find out what was happening with my request.
I visited the university five times, made numerous phone calls, and sent multiple emails. Every time I was told the same thing: “It will take 1–2 weeks.” Months have passed, but my issue remains unresolved.
As an international student, this experience has been incredibly stressful. The delay has put my admission to another university at risk because they require my academic reference before their deadline.
I expected professionalism, clear communication, and support from a university. Instead, I experienced repeated delays, poor communication, and interactions that I found intimidating. I hope BPP seriously reviews the way students are treated and improves its customer service. Based on my personal experience, I cannot recommend this university.
16 July 2026
Unprompted review
Reply from BPP
Hi Alee,
We sincerely appreciate you sharing your detailed feedback regarding your experience with us. We are truly sorry to learn about the significant difficulties you have faced in obtaining your academic reference letter and the distress this has caused.
We have requested your details and would appreciate it if you could provide us with more information to help us investigate further.
- Gina
BPP Customer Experience Manager
The best law school ever for mature…
The best law school ever for mature conversion course students!
8 July 2026
Reply from BPP
Hi K,
Thank you so much for your review.
We are delighted to hear that you had such a positive experience with us, especially as a mature conversion course student! Thank you for your wonderful feedback.
Wishing you a successful 2026 and beyond, K.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Stella,
Thank you for your 5* review.
We're happy to hear that our response was quick, professional, and informative for you. We appreciate your positive feedback!
Wishing you all the best for your academic journey ahead, Stella.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Martin,
Thank you for your review.
We're happy to hear that our communication and response times met your expectations. We truly appreciate you taking the time to share your positive feedback!
Wishing you all the best, Martin.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi Hina,
Thank you so much for your review.
We're so glad to hear that your teacher has made learning easy for you. We really appreciate your positive feedback!
Wishing you all the best throughout your studies and future career, Hina.
- Gina
BPP Customer Experience Manager
Awful experience
The communication and administration is awful. The tutorials too pressurised. There's not enough explanation or direction. They make you feel stupid.
24 June 2026
Reply from BPP
Hi,
Thank you for your feedback. We’re truly sorry to hear about your experience. Your feedback is extremely valuable to us, and we take it seriously.
Please rest assured that we’ve raised this internally so it can be reviewed thoroughly. We would also really like the opportunity to support you directly and improve your experience, so a member of our team will be in touch to discuss this further.
We’re here to support you and ensure you get the most out of your studies.
- Gina
BPP Customer Experience Manager
Amazing!
La’kei was exceptional during my enrolment process , ensuring a smooth process for me .
26 June 2026
Unprompted review
Reply from BPP
Hi Femi,
Thank you for your review.
We are so glad to hear your enrolment process was smooth and exceptional. Thank you for sharing your positive experience! We'll be sure to pass on your kind words to La’kei.
Wishing you a successful 2026 and beyond, Femi.
- Gina
BPP Customer Experience Manager
Reply from BPP
Hi,
We appreciate you taking the time to share your experience. We're sorry to hear about the difficulties you've faced with accessing your course content.
Your query has been raised via a case so we can take a closer look into this. We appreciate your ongoing patience and are confident this will be resolved for you soon.
- Gina
BPP Customer Experience Manager
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