Box2 Fashion Reviews 

2,141
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,383 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, highlighting superb materials, excellent craftsmanship, and stylish designs that offer a perfect fit across a wide range of sizes. People frequently commend the efficient service, straightforward ordering process, and quick, well-packaged deliveries, often noting the helpful and pleasant staff. This leads to high customer satisfaction and strong loyalty, with many returning for future purchases. However, some customers also noted occasional issues with product quality or cut. A few people mentioned garments being badly cut, having flimsy or coarse material, or not meeting their expectations based on online descriptions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of clothing, with... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and superb quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its efficiency and speed. Many... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and straightforward, whether... See more

Service

People report positive experiences with service, consistently praising its efficiency and promptness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Box2 make lovely, well-priced ladies’ clothes in good fabrics in great colours. Box3 respect that, although most women aren’t a perfect shape, good clean flattering lines can be created using good c... See more

Company replied

Rated 5 out of 5 stars

Long time customer, always loving the summer linen dresses. Have several from years past, and am thrilled with the 2 purchased last week. Lettuce green, and fabulous deep pink.!! Box.2 always keep to... See more

Company replied

Rated 5 out of 5 stars

I have been buying clothes from Box 2 for many many years, since they were a tiny Brighton shop. In those days it was almost impossible to find stylish garments in large sizes, and i have been gratefu... See more

Company replied

Rated 5 out of 5 stars

Thank you Box2Fashion. I love to receive your lovely catalogues! They sit on my desk and are very convenient to flick through, any time of the day or night! The whole experience of placing an order... See more

Company replied



Company details

  1. Plus Size Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Women's Clothing Store

About Box2 Fashion

Written by the company

Welcome to Box2

Box2 has always been committed to making beautiful clothes and creating seasonal collections for women size 14 to 32.

Our collections include a fantastic coordinating knitwear range with cardigans, jumpers and ponchos, comfortable and stylish jersey, and of course our bestselling stretch trousers. All exclusively designed by us and expertly made across Europe.

We believe fashion should be fun & easy to care for. In fact, looking good is effortless with Box2. This is why we have been established for over 40 years. Buy now, wear forever.

Please visit our easy-to-use website, where you can browse the full collection. With FREE standard delivery on all orders over £75, FREE returns and our dedicated customer care team, it's easy to create the perfect outfit for any occasion.

Our team is available on 01273 832 956, Monday to Friday, 9am to 5pm, or via our CHAT.

SHOP NOW CONTACT US

Contact info

FREE DELIVERY

Enjoy FREE standard delivery on UK orders over £75.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,141)

1,345 reviews in the last 12 months

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Rated 3 out of 5 stars

Sorry to return goods length 😭

Sorry to return goods length a major issue for trousers and dresses . Always had accurate data on size on prior orders. Thank you.

1 July 2026
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Reply from Box2 Fashion

We are sorry to hear that your trousers were too long. We offer various lengths and styles in our trouser range and are happy to talk through the fit and length 💕

Rated 5 out of 5 stars

The goods took a while to come

The goods took a while to come, but it was free delivery and sale items.

1 July 2026
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Reply from Box2 Fashion

Hi Julia, your order was placed on the 30th June after we closed so we didn't receive the order until the 1st when it was processed, it was sent on the 2nd and arrived on the Saturday 4th (which I was surprised to see!), Royal Mail are usually pretty good on 48hr service, if you ever need anything express we do suggest Next Day delivery. We do try our best!
Thank you, Nicky

Rated 5 out of 5 stars

Absolutely love Bix 2 have done for…

Absolutely love Bix 2 have done for many years. Trousers are amazing and the only brand true to size every time!
Customer service excellent

1 July 2026
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Reply from Box2 Fashion

Thank you for your lovely comments regarding the fit of our Britt trousers, you will see the same shape in plain colours black, khaki and mid grey called Steffi available from August, enjoy! Nicky

Rated 5 out of 5 stars

Great top!

The tunic is a very good quality linen, fits perfectly and looks great. It came within 48 hours.

1 July 2026
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Reply from Box2 Fashion

Hi Sara, we are so pleased you like your Tamsin linen top in Tomato, the perfect top for this hot weather. Enjoy wearing it, Nicky.

Rated 5 out of 5 stars

The dress I ordered was gorgeous but…

The dress I ordered was gorgeous but unfortunately it was to big and next size down in that dress would be too small hopefully going to try a different dress as they do it in a 18 delivery was quick but try to get a QR code was a bit tricky

3 July 2026
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Reply from Box2 Fashion

Hi Tracy, thank you for your comments, we have heard from some ladies that they have shortened the dress at the straps and the fit is perfect! We will try better with our sleeveless dresses next year. I am sorry you had problems wit the QR code, please phone us if it happens again and we can do it for you. Nicky

Rated 5 out of 5 stars

The staff at Box 2 were extremely…

The staff at Box 2 were extremely understanding and helpful when my order went missing in the post - the item was immediately replaced and I am delighted with it! Thank you

30 June 2026
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Reply from Box2 Fashion

Hi Rosalynd, I'm so pleased we were able to assist and you received your lovely Tonya linen top in the end!
Nicky

Rated 3 out of 5 stars

Very disappointed with my purchases ..

Very disappointed with my purchases ..
the sizing and fabrics were nothing like the past clothes I bought from you !
I have spent £12.80 postage on sale items to try and find something that fits ..
I have been purchasing clothes from you for over 20+ yrs …what is happening ?

29 June 2026
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Reply from Box2 Fashion

Hi Jane, I am sorry you are experiencing problems with our sizing. I can see from your orders that you have bought a few items in different sizes, some you have kept and others returned for a refund. We do try and keep our clothes to a similar size range, as we sell only mail order it is important for us to reduce the returns by getting the sizes right. Sometimes the styles are very different, for example the Emilia fitted linen shirt we specifically advertised as fitted, a similar shirt the Hannah for example, looks similar but one is more fitted and therefore smaller in actual inches, we want to offer a varied selection of clothes and not have them all the same shape. If you need an actual measurement of anything, please drop me an email (nicky@box2.co.uk) and I will happily give you all the details I have. Thank you, Nicky

Rated 4 out of 5 stars

Pockets please!

I've been buying clothes from Box 2 for years and they are always excellent quality with excellent service.
My only complaint about the dress I bought is the lack of pockets. As a hayfever sufferer, I always need tissues - also somewhere for my car keys.

29 June 2026
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Reply from Box2 Fashion

Hi Rosamond, I fully appreciate your frustration, but we rarely put pockets in the jersey dresses as they would sag, however most of the linen dresses and tops have pockets as we know this is so important to our ladies. Thank you for your lovely comments. Nicky

Rated 5 out of 5 stars

Box 2 are an excellent company to deal…

Box 2 are an excellent company to deal with;the style of clothing is just what I like.Their telephone staff are always pleasant and very helpful and delivery is usually within 2days.What’s not to like!!!

15 June 2026
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Reply from Box2 Fashion

Hi Jan, thank you for your lovely comments, we are forever striving to find new styles to keep our customers happy without compromising on our favourite classics! Best wishes
Nicky

Rated 5 out of 5 stars

Box happy…

Parcels packaged well and received on time. Always been pleased with product and they do my size.

29 June 2026
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Reply from Box2 Fashion

Hi, Thank you for your positive comments, we aim to please.... Nicky

Rated 5 out of 5 stars

Always helpful

Always helpful. Descriptions are good. Quality is excellent. Sizes are good. Service Excellent.

29 June 2026
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Reply from Box2 Fashion

Hi Suzie, thank you for such lovely comments, we really appreciate your custom. Best wishes
Nicky

Rated 5 out of 5 stars

Really comfortable to wear

Really comfortable to wear. Lovely fabric and washes well

1 July 2026
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Reply from Box2 Fashion

Hi Gina, So pleased you are enjoying your Noen top, one of my favourite too! Nicky

Rated 5 out of 5 stars

Very proffesional always on time

Very proffesional always on time , nicely packed,and the quality is so much better than other online businesses,also caters for different age groups and sizes

29 June 2026
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Reply from Box2 Fashion

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We are pleased to hear you love our styles 🤩

Rated 2 out of 5 stars

First disappointment for years

I didn’t think this item was up to the usual standard, the material seemed flimsy. Also, I found the returns system hard to follow. I do not have a printer and at the age of 82 I had to seek advice about the returns system hard. I have been shopping with you for years but this was the first time I’ve been unhappy.

30 June 2026
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Reply from Box2 Fashion

We are sorry you were disappointed with your order. We totally understand that sometimes our customers have to return items, but please call us if you need assistance with the returns process, we are always happy to help. ❤️

Rated 3 out of 5 stars

I didn't feel the fabric used in my…

I didn't feel the fabric used in my last purchase was the same standard as my previous item's.

29 June 2026
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Reply from Box2 Fashion

Thank you for taking the time to share your feedback. We're sorry to hear that your recent purchase didn't meet the same expectations as your previous one. We take great care in selecting our fabrics and maintaining consistent quality, so we're disappointed to learn that this wasn't your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to use website and ordering process. Helpful updates on progress of order and delivery. Thank you

29 June 2026
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Reply from Box2 Fashion

Thank you so much for awarding us a five-star rating! 🤩

Rated 5 out of 5 stars

Navy dress

As always prompt and efficient response and love the dress plain and simple just what I wanted.

26 June 2026
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Reply from Box2 Fashion

Thank you for your lovely feedback 💖

Rated 5 out of 5 stars

Wonderful choice

Wonderful choice. Great fashion and extremely helpful people

29 June 2026
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Reply from Box2 Fashion

Thank you for your wonderful feedback. We are delighted to hear you enjoy speaking to one of the team. We are here to help, give advice or for a friendly chat. 💕

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