Box2 Fashion Reviews 

2,147
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,383 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, highlighting superb materials, excellent craftsmanship, and stylish designs that offer a perfect fit across a wide range of sizes. People frequently commend the efficient service, straightforward ordering process, and quick, well-packaged deliveries, often noting the helpful and pleasant staff. This leads to high customer satisfaction and strong loyalty, with many returning for future purchases. However, some customers also noted occasional issues with product quality or cut. A few people mentioned garments being badly cut, having flimsy or coarse material, or not meeting their expectations based on online descriptions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of clothing, with... See more

Quality

Customers had positive experiences with quality, consistently praising the excellent and superb quality of... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its efficiency and speed. Many... See more

Order

Consumers find the ordering process to be positive, often describing it as easy and straightforward, whether... See more

Service

People report positive experiences with service, consistently praising its efficiency and promptness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Box2 make lovely, well-priced ladies’ clothes in good fabrics in great colours. Box3 respect that, although most women aren’t a perfect shape, good clean flattering lines can be created using good c... See more

Company replied

Rated 5 out of 5 stars

Long time customer, always loving the summer linen dresses. Have several from years past, and am thrilled with the 2 purchased last week. Lettuce green, and fabulous deep pink.!! Box.2 always keep to... See more

Company replied

Rated 5 out of 5 stars

I have been buying clothes from Box 2 for many many years, since they were a tiny Brighton shop. In those days it was almost impossible to find stylish garments in large sizes, and i have been gratefu... See more

Company replied

Rated 5 out of 5 stars

Thank you Box2Fashion. I love to receive your lovely catalogues! They sit on my desk and are very convenient to flick through, any time of the day or night! The whole experience of placing an order... See more

Company replied



Company details

  1. Plus Size Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Women's Clothing Store

About Box2 Fashion

Written by the company

Welcome to Box2

Box2 has always been committed to making beautiful clothes and creating seasonal collections for women size 14 to 32.

Our collections include a fantastic coordinating knitwear range with cardigans, jumpers and ponchos, comfortable and stylish jersey, and of course our bestselling stretch trousers. All exclusively designed by us and expertly made across Europe.

We believe fashion should be fun & easy to care for. In fact, looking good is effortless with Box2. This is why we have been established for over 40 years. Buy now, wear forever.

Please visit our easy-to-use website, where you can browse the full collection. With FREE standard delivery on all orders over £75, FREE returns and our dedicated customer care team, it's easy to create the perfect outfit for any occasion.

Our team is available on 01273 832 956, Monday to Friday, 9am to 5pm, or via our CHAT.

SHOP NOW CONTACT US

Contact info

FREE DELIVERY

Enjoy FREE standard delivery on UK orders over £75.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(2,147)

1,345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

First disappointment for years

I didn’t think this item was up to the usual standard, the material seemed flimsy. Also, I found the returns system hard to follow. I do not have a printer and at the age of 82 I had to seek advice about the returns system hard. I have been shopping with you for years but this was the first time I’ve been unhappy.

30 June 2026
Box2 Fashion logo

Reply from Box2 Fashion

We are sorry you were disappointed with your order. We totally understand that sometimes our customers have to return items, but please call us if you need assistance with the returns process, we are always happy to help. ❤️

Rated 3 out of 5 stars

I didn't feel the fabric used in my…

I didn't feel the fabric used in my last purchase was the same standard as my previous item's.

29 June 2026
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Reply from Box2 Fashion

Thank you for taking the time to share your feedback. We're sorry to hear that your recent purchase didn't meet the same expectations as your previous one. We take great care in selecting our fabrics and maintaining consistent quality, so we're disappointed to learn that this wasn't your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to use website and ordering process. Helpful updates on progress of order and delivery. Thank you

29 June 2026
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Reply from Box2 Fashion

Thank you so much for awarding us a five-star rating! 🤩

Rated 5 out of 5 stars

Navy dress

As always prompt and efficient response and love the dress plain and simple just what I wanted.

26 June 2026
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Reply from Box2 Fashion

Thank you for your lovely feedback 💖

Rated 5 out of 5 stars

Wonderful choice

Wonderful choice. Great fashion and extremely helpful people

29 June 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you for your wonderful feedback. We are delighted to hear you enjoy speaking to one of the team. We are here to help, give advice or for a friendly chat. 💕

Rated 5 out of 5 stars

Box 2 stock great quality fashion in…

Box 2 stock great quality fashion in sizes the majority of the female population need. The fabrics are superior and the designs are flattering. Really speedy delivery. Always pleased with my purchases.

29 June 2026
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Reply from Box2 Fashion

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We are pleased to hear you love our styles 🤩

Rated 5 out of 5 stars

This company is excellent

This company is excellent; great service, great quality clothing and everything is beautifully wrapped

29 June 2026
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Reply from Box2 Fashion

Thank you so much for taking the time to leave such a wonderful review! Your review means a lot to us 💖

Rated 5 out of 5 stars

I have dealt with Box 2 for a number of…

I have dealt with Box 2 for a number of years, the product arrives promptly and the quality is first class giving many years of wear.

29 June 2026
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Reply from Box2 Fashion

Thank you so much for taking the time to leave your review and for giving us a 5-star rating. Pleased to hear we have been able to serve well for these many years 💖

Rated 5 out of 5 stars

Long time customer

Long time customer, always loving the summer linen dresses. Have several from years past, and am thrilled with the 2 purchased last week. Lettuce green, and fabulous deep pink.!! Box.2 always keep to a high quality linen, which never disapoints. Keep it up. P.B.

23 June 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you so much for taking the time to leave such a wonderful review! Your review means a lot to us. We always strive to give our best to help our customers and I'm glad we have been able to do so for these many years 💖

Rated 5 out of 5 stars

Very Lovely, as usual.

I forgot to fill in a part of the form and got a call to remind me and the items arrived with three days and are of the same exceptional quality that I have received before.

24 June 2026
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Reply from Box2 Fashion

Thank you so much for taking the time to leave such a wonderful review! Your review means a lot to us 💖

Rated 4 out of 5 stars

Good

Good
Design and quality feel material
Delivery service very good as usual
Always a pleasure to talk with your staff

25 June 2026
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Reply from Box2 Fashion

Thank you for your lovely feedback. We are delighted to hear you enjoy speaking to one of the team. We are here to help, give advice or for a friendly chat. 😍

Rated 2 out of 5 stars

Disappointed with the quality of the…

Disappointed with the quality of the material. I should have known better, the offer was to good to be true. I’ve learnt my lesson.

26 June 2026
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Reply from Box2 Fashion

We are sorry that you were disappointed with your tops. They have been very popular as a lot of our customers wanted the finer fabric. We are more than happy to assist with a return if you need us to.

Rated 5 out of 5 stars

As ever

As ever, everything I buy from Box2 is excellent.
The service is top class and the garments themselves
make me feel good.

22 June 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We are pleased to hear you love our styles 🤩

Rated 5 out of 5 stars

Phone call was easy and quick

Phone call was easy and quick
Very chatty and pleasant and helpfull lady
Great clothes just what I needed

26 June 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you for your wonderful feedback. We are delighted to hear you enjoy speaking to one of the team. We are here to help, give advice or for a friendly chat. 💕

Rated 5 out of 5 stars

Great

At last a designer who realises that inc darts in shirts makes them fit well .
Thank you

22 June 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you for your lovely feedback 💖

Rated 5 out of 5 stars

Great service and lovely clothes…

The clothes arrived when expected and are, as ever, well made and of super quality. They fit well and the blue linen dress is a lovely shade

25 June 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you so much for taking the time to leave such a wonderful review! Your review means a lot to us 💖

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