Boston Proper Reviews 

946
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers praise the high quality of products, noting well-made items with luxurious materials that maintain quality over time. Many appreciate the unique styles and wide selection of current clothing, often receiving compliments. Reviewers frequently find items fit true to size, making shopping reliable. However, some people mentioned specific product issues, like materials not meeting expectations or items breaking quickly. Others expressed concerns about sizing, particularly pants being too long or a lack of petite options. Some customers found prices high, with shipping costs or reward restrictions adding to dissatisfaction. A few also reported negative customer service experiences, citing unhelpful interactions or refusal to address defective merchandise.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some expressing excitement about placing... See more

Price

People report ambiguous experiences with price, with some customers finding prices reasonable and even... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction and calling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mean, come on… Who doesn't love Boston Proper? Wherever I go when I'm wearing anything from Boston Proper I'm not only complimented, but often asked where I have purchased such a fine looking outfit... See more

Rated 5 out of 5 stars

I made an order during the 4th of July weekend! My order arrived within 7 days of ordering. Most items fit according to size and fit description. I usually wear a size 10 regular and a medium fit p... See more

Rated 5 out of 5 stars

The customer service lady today was very helpful indeed and understood completely what my concerns were. She did a fantastic job and also upsold me for a dress I have been thinking about… my orde... See more

Rated 5 out of 5 stars

Love Style and Selections. Items are always current and top of line. They're staff is always helpful, knowledgeable, and top notch responsive. I've been a happy customer for over 15 years and will re... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories


Contact info

4.1

Great

TrustScore 4 out of 5

946 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(946)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great place to shop for vacation tops

I love their cute tops with chain detail especially as the sleeve strap and on the collar. They look great when I go out and get many compliments. The clothes are high quality and last a long time. Please keep making the halter tops with chain detail and in new colors like; neon pink, papaya, aqua, and white. Also, please make a tube top with shelf bra. They're the best.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

I adore Boston Proper Clothes!

I love Boston Proper clothes. I've ordered so many beautiful items from Boston Proper. They're always stylish, unique, well made, high quality and great selections and colors. I highly recommend Boston Proper to everyone who loves fashion! Thank you. Debbie S.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Scan to Shop

Just ordered the Zip Detail Linen Collard Shift dress in Navy. It looks so comfortable and cute!! I clicked the Scan to Shop QR code on the back of the catalog and it was super easy!!!

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Where Class Meets Trend

I love the classy, subtle, yet trendy styles at Boston Proper. Their clothing strikes the perfect balance between elegance and modern fashion—always chic without being over the top.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I called to cancel order 2 minutes after the order was completed not realizing that the credit card that automated was incorrect. After calling Boston Proper right away they said they cannot cancel the order with the understanding that I would reorder with a different credit card, and they declined that request. Bad customer service.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

The quality

The quality, variety and stylish unique designs available with pretty consistent sizing! Great customer service as well!! I've been a customer for years and it's so good to see they've amped up their quality and designs once again!!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Be the highlight in the crowd!!

Boston Proper has beautiful, quality clothes that are unique, fashionable, and flattering. They have a wonderful selection for all aspects of living. I constantly have compliments on what I'm wearing. I've been buying from BP for years.

18 May 2025
Unprompted review
Rated 4 out of 5 stars

Pant Inseam Options

Noting the varied ages of your customers, provided range in styles work well for an array of preferred wardrobe choices. Need more pant inseam options for 'slightly' taller women, i.e. 5'8 to 5'10; not a big fan of hems above the ankle.

Work-around suggestion may be to allow a bigger hem or cuffs to allow alterations 'as needed'.

17 May 2025
Unprompted review

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