Boston Proper Reviews 

946
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers had a great experience with this company. Many customers consistently praise the high quality of the products, noting that items are well-made, luxurious, and maintain their quality over time. People appreciate the unique styles and selections, often receiving compliments when wearing the clothing, and find the sizing to be accurate. Reviewers also highlight the helpful and understanding customer service, with some experiencing excellent support for their concerns. However, some customers also noted issues with product quality, such as items not fitting as expected, material discrepancies, or garments falling apart quickly. A few other people also felt that customer service was poor, citing difficulties with communication, unhelpful responses, or problems with order processing and delivery delays. Additionally, some reviewers mentioned that prices can be high, and there were requests for more petite sizing options.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some expressing excitement about placing... See more

Price

People report ambiguous experiences with price, with some customers finding prices reasonable and even... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction and calling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mean, come on… Who doesn't love Boston Proper? Wherever I go when I'm wearing anything from Boston Proper I'm not only complimented, but often asked where I have purchased such a fine looking outfit... See more

Rated 5 out of 5 stars

I made an order during the 4th of July weekend! My order arrived within 7 days of ordering. Most items fit according to size and fit description. I usually wear a size 10 regular and a medium fit p... See more

Rated 5 out of 5 stars

The customer service lady today was very helpful indeed and understood completely what my concerns were. She did a fantastic job and also upsold me for a dress I have been thinking about… my orde... See more

Rated 5 out of 5 stars

Love Style and Selections. Items are always current and top of line. They're staff is always helpful, knowledgeable, and top notch responsive. I've been a happy customer for over 15 years and will re... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories


Contact info

4.1

Great

TrustScore 4 out of 5

946 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(946)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unique, Quality Clothing

I've shopped off and on from Boston Proper for over 25 years. While some things are not my style their quality is excellent and shipping is fast. They do offer some very unique pieces you won't find elsewhere.

10 June 2025
Unprompted review
Rated 2 out of 5 stars

I accumulated reward worth $20

I accumulated reward worth $20, about 1200+point. I wanted to use my reward, sometime in the middle of May, but you guys are not allowing reward to be used on sales items. Now my rewards are expiring. I have to be forced to make a regular price purchase in order to use my reward, that ain’t going to happen. I don’t know why you guys think consumers are so stupid. By making regular price purchase, I’m paying back my reward. What sense does that make. You can keep your reward. FYI, I will never make regular price purchase on any of your items because you guys overpriced them. If my size is not available on sales items, so be it. It’s not do or die.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Love my outfit

Love my outfit, said to size up but when I got my jumpsuit it was too big so I returned and got a smaller size and I love it.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Love your clothing

Love your clothing. Please consider adding longer length swimwear boy shorts (like the bike shorts without the pads) in your collection. I have a black, blue and pink pair from another company. A lot of us want to cover our less than perfect thighs or not show so much skin. Just a suggestion.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

I love Boston Proper

I love Boston Proper.
The clothes has a very high quality. fabrics are always well taken care of.
I love all the items I bought.
I highly recommend this brand.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Clothing is phenomenal along with website!

Website is user friendly. I like the way they put together outfit options when looking at one article of clothing! Everything I have ever purchased has been Superior quality! The fit and tayloring is wonderful. Highly recommend Boston Proper!!

3 June 2025
Unprompted review
Rated 1 out of 5 stars

ORDER SENT TO WRONG ADDRESS


Sirs: You sent my order to Florida when I asked you specically to send my order to my home in Alexandria, VA 22302
How do you plan on getting my order to Alexandria, VA when I asked you to send the order to my home address in Alexandria, VA 22302 (where I am and live here because it is my permanent address.
Please resend my order to me at the following (AGAIN): where I asked the order to be sent:
Mrs. Sally Freed
644 W. Timberbranch Pkwy
Alexandria, VA 22302
(703) 549-4371
I would like to have the order (as stated in MY ORDER TO YOU)
644 W. Timberbranch Pkwy.
Alelxanadria, VA 22302
(703) 549-4371
HOW DO YOU PLAN ON GETTING MY ORDER TO ME AT THE ABOVE ADDRESS? AS MENTIONED IN MY ORDER TO YOU?
DO NOT EXPECT ME TO PAY FOR THAT ORDER. PLEASE SEND A NEW ORDER TO ME AT MY HOME ADDRESS IN ALEXANDRIA, VA 22302
(703) 549-4371
LOOKING FORWARD TO YOUR RESPONSE AND HOPEFULLY WILL BE SENDING ME MY ORDER TO VA --AS REQUESTED WHEN PLACING MYORDER
MY VIRGINIA ADDRESS IS AS FOLLOWS:
644 W. TIMBERBRANCH PKWY
(OR 644 W.TIMBER BRANCH PKWY), ALEXANDRIA, VA 22302) (703) 549-4371
i AM STILL HOPING YOU WILL SEND MY ORDER TO THE W. TIMBER BRANCH PKWY , ALEXANDRIA, VA 22302
MY HOME TELE # IS (703) 549-4371
i WOULD HOPE NOT TO TAKE FURTHER ACTION. MY HUSBAND IS A VERY GOOD LAWYER!
PLEASE SEND ANOTHER ORDER TO MY HOME ADDRESS IN ALEXANDRIA, VA 22302.
i AM LOOKING FORWARD TO RECEIVING MY ORDER !!!!!
MRS. SALLY FREED
644 W. TIMBER BRANCH PKWY
ALEXANDRIA, VA 22302

(703) 549-4371
I WILL BE LOOKING FORWARD TO RECEIVING ANOTHER ORDER TO ME AT THE TIMBER BRANCH PKWY ADRESS STATED ABOVE.

PLEASE RESPOND IMMEDIATELY. MY HUSBAND IS A VERY GOOD LAWYER AND WE WOULD HATE TO LET YOR FUTURE CUSTOMER OF YOUR ERROR.
MRS. SALLY FREED
644 W. TIMBER BRANCH PKWY
ALEXANDRIA, VA 22302
(703) 549-4371
LOOKING FORWARD TO RECEIVING MY ORDER IN VA. I AM A VERY BUSY PERSON AND HOPE TO RECEIVE MY CORRECT ORDER AS SOON AS POSSIBLE -- IN ALEXANDRIA, VA
THAT ADDRESS AGAIN IS MRS. SALLY FREED,
644 W. TIMBER BRANCH PKWY,
ALEXANDRIA, VA 22302
TELE #: 703-54943716/1
TELE # (703) 549-4371

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Long Time Shopper

I've shopped Boston Proper for years - quality and selection are consistently good. It continues to be my go-to site for classic, trendy and original pieces.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

New shopping experience5.27/2025

First order after catalog sent, then online discount. Liked many items but not low necklines so will be very selective. Ordered two pair wide leg printed pants. Will judge if I will continue to shop there.

27 May 2025
Unprompted review

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