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Boston Proper Reviews 

946
•
TrustScore 4 out of 5

4.1

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers praise the high quality of products, noting well-made items with luxurious materials that maintain quality over time. Many appreciate the unique styles and wide selection of current clothing, often receiving compliments. Reviewers frequently find items fit true to size, making shopping reliable. However, some people mentioned specific product issues, like materials not meeting expectations or items breaking quickly. Others expressed concerns about sizing, particularly pants being too long or a lack of petite options. Some customers found prices high, with shipping costs or reward restrictions adding to dissatisfaction. A few also reported negative customer service experiences, citing unhelpful interactions or refusal to address defective merchandise.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some expressing excitement about placing... See more

Price

People report ambiguous experiences with price, with some customers finding prices reasonable and even... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction and calling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mean, come on… Who doesn't love Boston Proper? Wherever I go when I'm wearing anything from Boston Proper I'm not only complimented, but often asked where I have purchased such a fine looking outfit... See more

Rated 5 out of 5 stars

I made an order during the 4th of July weekend! My order arrived within 7 days of ordering. Most items fit according to size and fit description. I usually wear a size 10 regular and a medium fit p... See more

Rated 5 out of 5 stars

The customer service lady today was very helpful indeed and understood completely what my concerns were. She did a fantastic job and also upsold me for a dress I have been thinking about… my orde... See more

Rated 5 out of 5 stars

Love Style and Selections. Items are always current and top of line. They're staff is always helpful, knowledgeable, and top notch responsive. I've been a happy customer for over 15 years and will re... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories

Contact info

4.1

Great

TrustScore 4 out of 5

946 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(946)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Shop Pay is super annoying

I tried to checkout but Shop Pay takes over. I tried selecting PayPal or another payment type but that didn't work. I actually had to go to Shop Pay and opt out so I could return to your site to purchase the way I want to purchase. I almost gave up trying. I hope the clothes are worth the time it took me to buy them.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

High-quality Ready-to-Wear

When it comes to Ready-to-Wear clothing, I look for quality of construction and durability. Boston Proper clothing meets my high standards, and the offers and sales keep me coming back.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful & high-quality

I've been ordering from Boston Proper for many years now. They are always on-trend, but still classic & beautiful. Their clothing is high-quality and really lasts.

27 June 2025
Unprompted review
Rated 4 out of 5 stars

Took a while for return

Took a while for return, I thought it was lost. The sizing is all over the place. I were a 10, it was so small, I had to return. I reordered a size 14, hope it fits. I ordered a large in a top And the arm hole were to big and shapeless. The price point is very high for polyester! I would like to see more cotton, linen blends.

13 June 2025
Unprompted review
Rated 4 out of 5 stars

Not For Short People

I like the Boston Proper styles but, I cannot buy their long coats, pants and skirts. If they sold sizes petite and short; this would be my one stop shopping online store.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Flattering styles and more…

Not only are the styles flattering the quality of the clothing is wonderful. I would like to see Boston Proper offer more quality garments made of natural fibers.

21 June 2025
Unprompted review
Rated 3 out of 5 stars

Placed order

Placed order. Did NOT receive order. Was told carrier would mail back. When received money would be reimbursed to Pay Pal. Have received nothing!!! Very disappointed!

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Quality Queen!!

Boston Proper had some good deals today, but that is not always the case. I live for finding quality at an affordable price. It’s rare for BP to have a sale on something I like and I found a couple of dress.👗

17 June 2025
Unprompted review
Rated 1 out of 5 stars

POOR CUSTOMER SERVICE FOR A LONG TIME CUSTOMER

Please be aware that if you are a customer already and have rewards points that when that pop up comes up you have to decline it in order to use the across the site 20%. If you miss this and try to cancel your order, customer service via phone can do nothing to help you. This will more than likely be my last purchase with this company.

14 June 2025
Unprompted review

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