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Boston Proper Reviews 

946
•
TrustScore 4 out of 5

4.1

Shopping & Fashion
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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers had a great experience with this company. Many customers consistently praise the high quality of the products, noting that items are well-made, luxurious, and maintain their quality over time. People appreciate the unique styles and selections, often receiving compliments when wearing the clothing, and find the sizing to be accurate. Reviewers also highlight the helpful and understanding customer service, with some experiencing excellent support for their concerns. However, some customers also noted issues with product quality, such as items not fitting as expected, material discrepancies, or garments falling apart quickly. A few other people also felt that customer service was poor, citing difficulties with communication, unhelpful responses, or problems with order processing and delivery delays. Additionally, some reviewers mentioned that prices can be high, and there were requests for more petite sizing options.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some expressing excitement about placing... See more

Price

People report ambiguous experiences with price, with some customers finding prices reasonable and even... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing dissatisfaction and calling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mean, come on… Who doesn't love Boston Proper? Wherever I go when I'm wearing anything from Boston Proper I'm not only complimented, but often asked where I have purchased such a fine looking outfit... See more

Rated 5 out of 5 stars

I made an order during the 4th of July weekend! My order arrived within 7 days of ordering. Most items fit according to size and fit description. I usually wear a size 10 regular and a medium fit p... See more

Rated 5 out of 5 stars

The customer service lady today was very helpful indeed and understood completely what my concerns were. She did a fantastic job and also upsold me for a dress I have been thinking about… my orde... See more

Rated 5 out of 5 stars

Love Style and Selections. Items are always current and top of line. They're staff is always helpful, knowledgeable, and top notch responsive. I've been a happy customer for over 15 years and will re... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories

Contact info

4.1

Great

TrustScore 4 out of 5

946 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(946)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Nice store

Love this store so much. Such classy clothes for women over 60. Nice quality and prices with sales. The only thing I would ask and would make for a better shopping experience is to offer free shipping always.

9 May 2025
Unprompted review
Rated 4 out of 5 stars

It was fast

It was fast. HOWEVER, the site offered to send me a code for a discount and it NEVER SENT THE CODE.
I've had an issue last year with BOSTON PROER where you advertised shoes on sale but when I ordered them, they were back to full price and you told me that the sale ended.False Advertising from my perspective!!

9 May 2025
Unprompted review
Rated 3 out of 5 stars

Poor customer service communication

Poor customer service communication. I'm happy to say that after numerous emails they finally resolved ny issue by providing me with the correct size and colors. I would continue to shop with them due to the various styles and materials.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Love the quality and honest sizing of…

Love the quality and honest sizing of their clothing. I would love to see slightly longer styles with higher necks or turn around styles to make them modest when needed. I’m taller and long waisted so not every item looks great.

4 May 2025
Unprompted review

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