boohooMAN Reviews 

Had a great experience figure out why I had to items missing from my order all I had to do was request it to be resent solved in under 24 hours -Monroe appreciate the help 🙏

I returned an order because I was not satisfied with the quality of the item I received. I requested a refund over two weeks ago, but I have still not received my money.

I would appreciate it if you could improve your refund process and make it faster, as the current waiting time is excessively long and quite frustrating. Customers should not have to wait this long for refunds to be credited back to their accounts.

Please look into this matter and process my refund as soon as possible.

I placed an order with BoohooMAN on November 28, but my package never arrived. What made the situation even more confusing was that I had placed everything in a single order, yet I received two different tracking numbers.

I contacted customer service several times because the tracking information did not match what was actually happening. First, I was told that my package had been delivered, and later I was informed that it had been returned. With every email, I received a different explanation, without any clear clarification or solution.

After responding to their messages, I stopped receiving replies altogether. There is also no phone number or other quick way to contact them, leaving customers completely dependent on email communication.

I clearly explained which items I had ordered, provided my bank statements as proof of payment, and supplied all the requested information. Despite this, I never received my order and have still not been refunded.

The customer service is extremely disappointing, and the communication is unclear and inconsistent. Based on this experience, I will never order from this company again.

This company is a scam. Their sizes are incorrect and there return policy is a hassle. For the past 24 hours and about 20 emails later, I can’t even return the wrong size. Do not order from this company. Scam artists.

Terrible customer service i ordered 13 shirts and only received 1 shirt the other 12 never came i put in a claim twice still haven’t received my shirt or a refund i will NEVER buy anything from them again

Kai assisted me and guided me concerning the questions that i had.
I also received a quick reply to my questions.

Boohoo the highway robbers, order a item and sent it back two months ago and I still can't get my refund, this is not a company it some form of banking system. Be careful who you spend your money with

Ordered some items and had to return, but 1 item has come up unrefundable although there were no limitations when it was ordered or special terms applied.

Emailed customer services and still not had a response. Want a refund for the items back to my bank account.

Last few orders to Germany have taken a month to come in . Use to be very good , week max to get to me. Fell off hard

Gone down hill big time. You can tell they no longer give a shit about customers. Also I paid the £9.99 for a years Nxt day delivery. Now they don’t honour it. The quality of the clothes is absolutely atrocious compared to what it was a few years ago. I wouldn’t be at all surprised if BOOHOOMAN goes bust over the next year or two it certainly seems like They’re running it intending it to go bust

Ordered a jacket. When it came to small. Ask for a gift card refund. Took ages to come. Had to ask several time for it. When I wanted to buy something gift card didn't work. Told them about it and apparently it expired which it didn't say on the gift refund nor it didn't say when I had to use it by a certian time. One way for them to get money out of you. Won't be shopping there ever again.

I bought 7 tall long length T-Shirt. One wash and they've all shrunk by a huge amount. Most expensive I've ever bought, they didn't even last one wash. Total rubbish.

Not worth the hassle of waiting around for refunds! My order was received back on the 27th May and I’m still yet to receive my refund now on the 8th June. They seem to be notorious for incredibly slow refunds and their customer service is lacking significantly as they rely on ai chat bots who say they will pass you to a customer service representative but they never do! I’ve spoken to one human in the whole time I’ve tried to contact them via text and Instagram. Genuinely do not bother shopping with them if you enjoy having your money! Quick to take it but seemingly refuse to give it back.

Prices have got high when quality is so inconsistent. One wash and starts bobbling up. Can find better and cheaper elsewhere! Plus there customer service is terrible.

Never using these unproffesional services and company ever again!

Will happily take your money and not give back when due

I ordered 2 x 500gsm cotton hoodies in medium size. I wear medium all the time and this was about 2 sizes too small for me. The medium is like an extra small or small at best and when I cold washed it no dryer it shrunk and now the hoodie comes down to about my belly button. Very poorly made garment with no pull string on the hoodie which I find absolutely useless. Material feels like sandpaper it’s that rough. Definitely don’t buy these hoodies

One of the worst customer service experiences I have ever had.

I placed an order worth £9.75 and received items that I felt were of poor quality. What should have been a simple return turned into weeks of back-and-forth communication with customer services.

The returns portal repeatedly failed to recognise my order, resulting in nine days of emails before I could even arrange the return. Throughout the process, I received conflicting information from multiple agents, with different members of staff giving completely different answers to the same issue.

Most frustratingly, I was advised that the delivery and return charges would be refunded due to the delays and problems I had experienced. After the return was completed, this was later reversed and I was told the charges would not be refunded after all. Customer service eventually acknowledged that inconsistent information had been provided but still refused to honour what I had been told.

For an order worth less than £10, I spent far more time dealing with customer service than the order was worth. The issue was never properly owned by one person, and I was left feeling like nobody had reviewed the full history of the case.

Very disappointing experience and not a company I will be ordering from again.

Please don’t be fooled by their next day delivery deals, I’ve tried to order a piece of essential clothes for an outfit I wanted to travel with, around a day ago and it still hasn’t arrived before my travel in the morning. I do partially blame Evri as boohooman pairs some of their orders through their service despite them being notoriously dog poo poo. Next day delivery fee is pointless regardless of what time you’ve order as you’ll end up getting the clothes the following day. Furthermore, protection fee doesn’t help either. I should’ve just stuck with higher quality brands like Zara or bershka instead of even thinking about ordering from boohoo again with their polyester clothes.

My issues started when their system glitch & sent my refund to a gift card rather than back to my card, despite it being their fault (admitted), they refused to change it, but we move right?

I decided to stop arguing, grab some more bits & be done with it. My next order didn’t arrive yet as it said “delivered”, despite the photo from EVRI showing that it was put in someones outside bin, they refused to refund, eventually they did but it took me quoting consumer laws to them to get it, again sent it back to the gift card.

Moving to the current issue…

I have premier delivery, it has 10 months left on it, but when i use the gift card as payment, you guessed it, the delivery goes from £0.00 to £5.99, remove the gift card & it’s back to the free delivery. I have done every troubleshoot they have told me, logged out, logged in, deleted the app & reinstalled, tried on another phone, 2 computers yet the same thing happens. Boohoo insist the 2 work should work together but they don’t know why it isn’t, gift cards only stay loaded for 90 days (also against consumer laws) & i have seen lots of people share the same issue, most wait for months for the issue to be “resolved” only to find that their gift cards have them expired, usually within days of each other, odd “glitch” indeed.

So, it looks like i am going to have to go ti resolver to sort this, which i didn’t want to do, i have autism & generally dealing with kind of conflict is extremely difficult, i am exhausted trying to navigate around it. Just want someone from boohooman to sort it so i can use the gift card & then close the account.

Please reply & give me a name of someone i can contact who can sort this!!

Wouldnt bother with this joke of a company!
ZERO customer service!
Cant return items, as "Order items are non-returnable!"
BUT its an online shop that you order from!
Do not buy from this company!
Would give zero stars if possible.