BOOHOOMAN Reviews 

I ordered 2 x 500gsm cotton hoodies in medium size. I wear medium all the time and this was about 2 sizes too small for me. The medium is like an extra small or small at best and when I cold washed it no dryer it shrunk and now the hoodie comes down to about my belly button. Very poorly made garment with no pull string on the hoodie which I find absolutely useless. Material feels like sandpaper it’s that rough. Definitely don’t buy these hoodies

One of the worst customer service experiences I have ever had.

I placed an order worth £9.75 and received items that I felt were of poor quality. What should have been a simple return turned into weeks of back-and-forth communication with customer services.

The returns portal repeatedly failed to recognise my order, resulting in nine days of emails before I could even arrange the return. Throughout the process, I received conflicting information from multiple agents, with different members of staff giving completely different answers to the same issue.

Most frustratingly, I was advised that the delivery and return charges would be refunded due to the delays and problems I had experienced. After the return was completed, this was later reversed and I was told the charges would not be refunded after all. Customer service eventually acknowledged that inconsistent information had been provided but still refused to honour what I had been told.

For an order worth less than £10, I spent far more time dealing with customer service than the order was worth. The issue was never properly owned by one person, and I was left feeling like nobody had reviewed the full history of the case.

Very disappointing experience and not a company I will be ordering from again.

Please don’t be fooled by their next day delivery deals, I’ve tried to order a piece of essential clothes for an outfit I wanted to travel with, around a day ago and it still hasn’t arrived before my travel in the morning. I do partially blame Evri as boohooman pairs some of their orders through their service despite them being notoriously dog poo poo. Next day delivery fee is pointless regardless of what time you’ve order as you’ll end up getting the clothes the following day. Furthermore, protection fee doesn’t help either. I should’ve just stuck with higher quality brands like Zara or bershka instead of even thinking about ordering from boohoo again with their polyester clothes.

My issues started when their system glitch & sent my refund to a gift card rather than back to my card, despite it being their fault (admitted), they refused to change it, but we move right?

I decided to stop arguing, grab some more bits & be done with it. My next order didn’t arrive yet as it said “delivered”, despite the photo from EVRI showing that it was put in someones outside bin, they refused to refund, eventually they did but it took me quoting consumer laws to them to get it, again sent it back to the gift card.

Moving to the current issue…

I have premier delivery, it has 10 months left on it, but when i use the gift card as payment, you guessed it, the delivery goes from £0.00 to £5.99, remove the gift card & it’s back to the free delivery. I have done every troubleshoot they have told me, logged out, logged in, deleted the app & reinstalled, tried on another phone, 2 computers yet the same thing happens. Boohoo insist the 2 work should work together but they don’t know why it isn’t, gift cards only stay loaded for 90 days (also against consumer laws) & i have seen lots of people share the same issue, most wait for months for the issue to be “resolved” only to find that their gift cards have them expired, usually within days of each other, odd “glitch” indeed.

So, it looks like i am going to have to go ti resolver to sort this, which i didn’t want to do, i have autism & generally dealing with kind of conflict is extremely difficult, i am exhausted trying to navigate around it. Just want someone from boohooman to sort it so i can use the gift card & then close the account.

Please reply & give me a name of someone i can contact who can sort this!!

Wouldnt bother with this joke of a company!
ZERO customer service!
Cant return items, as "Order items are non-returnable!"
BUT its an online shop that you order from!
Do not buy from this company!
Would give zero stars if possible.

In addition to paying £3.99 for standard delivery, I later discovered that a further £2.99 "Delivery Protection" charge had been added to my order without me noticing.

When I contacted customer services, I was initially told that Delivery Protection is automatically added during checkout and must be removed by the customer if they do not want it. However, when I challenged the charge and requested a refund, I was then told that Delivery Protection is an optional service that I had actively selected during checkout.

These two explanations are clearly inconsistent. A service cannot be both automatically added by default and actively selected by the customer.

I asked boohooman to provide evidence that I expressly opted in to purchase this additional service. Rather than providing any evidence, customer services simply repeated that the charge was non-refundable and failed to address the concerns raised.

The issue is not the £2.99 itself. The issue is being charged for an additional service on top of the £3.99 delivery fee and then receiving contradictory explanations when asking legitimate questions about how the charge was applied.

I find it concerning that customers appear to be expected to opt out of an additional paid service rather than actively opt in. Even more concerning is the refusal to provide evidence of consent when requested.

The customer service experience has been poor throughout, with responses appearing to rely on template wording rather than addressing the specific points raised. As a result, I have submitted a formal complaint.

I would advise customers to check their orders very carefully before completing checkout and to review all additional charges applied to their basket.

Based on this experience, I will never shop with Boohooman again! The worst customer service i've come across.

everything is wrong with this company
THIS IS REPLY BELOW FROM THEIR SO CALLED CUSTOMER SERVICES!!!!!!! REGARDING A JULY 2025 ORDER THAT THEY FOBBED MY OFF WITH A SHORTER LIFE REFUND CARD WHICH STEMS FROM YOU ACCUSING ME OF NOT RETURNING ALL ITEMS, THEN YOU BEING TOTALLY INCOMPETENT TO ISSUE FULL AND DUE VALUE !!!!!!!!!!!!!!!!!!!!
THEY DONT REPLY
THEY DONT CARE
THEY ARE LIARS
THEY ARE THE EPITOME OF TERRIBLE COMPANY

Hi Rebecca,
We’re truly sorry for the frustration and inconvenience this situation has caused. We understand how disappointing it is to experience delays and inconsistencies, and we sincerely apologise that this was not handled correctly from the outset.
We acknowledge that the credit issued was not aligned with what you were expecting, and we regret that this led to further inconvenience and frustration for you. This is not the level of service we aim to provide, and your feedback has been noted and shared internally.
With regard to the credit issued, we would like to clarify that gift cards are valid for 90 days from the date of issue, as outlined in our policy. We understand this may be disappointing, particularly given the circumstances, and we apologise for any additional frustration this causes.
Thank you for taking the time to raise your concerns. While we regret that your experience has led to dissatisfaction, your feedback is important and will help us review and improve our processes.
Oliver
boohoo Customer Services

BoohooMAN charded me for postexpencies while return package.

Tried reaching out to customer service, because I need to return an item, with urgency and they kept replying but never helping, I was met with an AI prompt all the time, even after I explained my problem, they didn’t help, after at least 15 tries, I asked for an real human, again, they sent me an AI generated response and didn’t help me. This has been going for a week, I tried at least 20/30 times

They had a pop up store in London yesterday, I happened to walk past and walked in. Staff were amazing, there was free coffee and matcha and a haircut from Cal Newsome. There 5 people in line for a haircut cut and the CEO of boohoo man Kamani family, walked in didn’t engage with the crowd at all got his hair cut and then his brother pushed in he got his hair cut absolutely terrible from a CEO of you are opening a pop up store atleast engage with your customers, Prices were good but overall terrible especially being a CEO and seeing your valued customers shopping have some engagement atleast.

I would just say use a credit card with them cause any multiple outfit option returns etc take forever to get refunded (as a deterrent i imagine), so dont use your own money or you will be left without. They take your payment way too fast and refund way too slow.

False Advertisement. Stated shirt was 100% cotton but 30% cotton and 70% Polyester. Waste of time, spend your money elsewhere.

Yesterday I used the BoohooMAN return portal to try to return 2 sets of swim shorts as they are too big. On ordering I checked the returns part on the item page which states- “Returns
Something not quite right? You have 21 days from the day you receive it, to send something back.

Please note, for hygiene reasons, some of our items cannot be returned or refunded, including; Underwear, Pierced Jewellery, Grooming Products and Fragrance.” NO MENTION OF SWIM SHORTS. The shorts also have a tag on that states they can only be returned if the tag is intact, however when I log in to the portal it will not let me return the shorts. So now I have 2 packs of swim shorts with 2 pairs in each that are all too big. I went to the help section of the website and started a text chat which was an AI assistant, when i explained the issue I was told I would be transferred to an agent but there might be a bit of a wait- that was about 15 hours ago. So I wish I could zero stars and also wish i hadn’t made this order!

UPDATE- after 2 and a half days of texting with three different customer advisors I have got a return sorted.

UPDATE- my return was accepted and updated in Klarna but then a week later I had an email from Klarna saying BoohooMAN had amended this and I owed £50. I have just managed to get this resolved yesterday (12th June). I hope this saga is now over!

Con artists - I have the Premier a/c which includes free delivery - On my last order I was charged £3.99 delivery, when I queried AND supplied 2 lots of proof I had the Premier a/c they told me they couldn't see I had it so tough basically ! - I told them i wanted a refund on the delivery, and I was told that after providing proof that my order was delivered to me, they would then ( as a courtesy !!) refund the delivery fee. Order arrived yesterday, so I informed them but I was then told that I had to wait as I was returning one item (They charge £1.99 for that privilege too) and they couldn't look at my refund until they had received the return back !! I shouldn't even have been charged it in the first place .. What makes it worse is all this is done via Whatsapp and you get asked the same questions by different "operators" as they never follow anything through I had about 5/6 different messages signed off by different names, its a complete joke.. Basically, their service is woeful and their Customer Service staff should be embarrassed.
Will not be using them again.

Never ever order here!!!
I ordered and didn’t get a confirmation mail. I payed 130 euro and I can’t get in contact with them

Sizing out. So having to return items to find there is a £1.99 fee to return. When there is a charge for delivery in the first place. Then couldn't remember my password but their password reset function on their website doesn't work.

I work in behavioural science. These are obvious nudges to avoid people returning goods. It's frustrating and disgusting behaviour TBH. Will prevent me ever buying from them again.

Paying more to receive faster. After all, order is delayed.

I've been ordering from Boohooman for a few years, but the last 4 orders I've placed when their website states "ORDER BY MIDNIGHT TO GET TOMORROW" my order arrives around 7 days later! Also tracking is never working with evri. Every time I put the tracking number into track it says the same thing with every order NUMBER NOT REGONISED!

horrible return policy. Purchased a Hoodie that ended up being too big. Because the hoodie price was discounted about half of the cost was in shipping. In order to return and exchange after paying for return shipping label Boohooman would only end up returning me about 20% of the original order total.