boohooMAN Reviews 

I received the wrong item entirely. Tried contacting through Facebook Messenger as advised on their site, no response. Emailed about receiving the wrong item and the returns portal says I won’t be refunded for the full amount I paid!

Told via email I will be refunded or sent the correct item - no certainty on which one it will be, but the item is now out of stock anyway so I doubt I will be sent it.

Emails back and forth are uncertain if I will receive the full amount back that I paid once it arrives back with them at the warehouse.

I am really disappointed considering I will no longer have the item in time for what I ordered it for.

Avoid this company at all costs.

I never received my order!!

Boohoo man is not a fun place to shop anymore! Customer service has dipped loads. Refund policies are useless and delivery charges for even premier customers. Not feeling like a valued premier customer

Received my order and the quality was so bad. Fit is also totally different compared to the pictures that they use on their website. When I returned my order the customer service was very bad. I also got charged with additional costs. Never ordering again at these scammers.

Items arrived, didn’t fit, started the returns process and the company refused a refund insisting on a gift card refund with an expiration date of 90 days. Offered an additional 10% value on the gift card which never materialised, refused to amend the refund process once initiated and refuses to respond to queries directing you to genetic AI bot responses.

SCAMMERS..... DO NOT PURCHASE FROM THIS COMPANY.

They sent me an item mislabeled as XL/XXL, but its actually a LARGE. They will only refund me $9 and keep the $14 shipping fee. It DOES NOT cost $14 to ship a belt, especially for a company this size. This is CLEARLY a SCAM to turn a profit off returned items. An item costing less than shipping is ABSURD!

Placed order up for some suitcase set on 13.05.26 it's arrived 2days later all damaged couldn't get through the customer service for returns for over three weeks after 3weeks they have replied to say they have been in touch third party and trying to arange collection fir over another 10days now it's been collected a week ago finally and I still haven't heard anything and haven't received my refund either very disapointed with customer service you should be a shame of your self !

Scam

Refunded the wrong amount. No explanation. Nothing. Quality of product was bad. That’s why I returned it.

I have been a customer of BoohooMAN for a while now but a recent experience has left me no choice than to write a 1 star review.

I made a purchase, when I received the item, it didn't fit hence returned it at my cost. Being a regular customer with intent on continuing to shop from BoohooMAN, I selected for my refund to be issued as a gift voucher to reuse in purchasing something else when I needed. Biggest mistake of my life! I will never ever do this again. BoohooMAN issued the voucher as selected (of my money from the refund, not a goodwill gift from the company) and unknown to me, the voucher issued had a 3 day validity. WTF?! What gives BoohooMAN the right to restrict how I spend my own money?

On realising this, I have attempted several contacts and exchanged emails with multiple agents of the company with no joy. It's quite clear BoohooMAN is hell bent on stealing from it's own customers that they're justifying the 3 day validity of my money refunded as a gift voucher hence not caring enough nor willing to help bring a sensible resolution to this.

As they've selected to ignore me now, I will endeavour to use all available means to expose this thievery so waiting patiently for when I can raise an Ombudsman case against this foul play.

Disgraceful to say the least that the company will be happy to pay admin fees of an Ombudsman case than care enough to give their customer a good experience.

Very appalling!

Delivery is ridiculously slow. I get an automated bot response telling me what i know. My items and where it is.....sat with Inpost and not moved in days. They expect you to wait 2 weeks from ordering to see if the items come. Absolutely not customer service whatsoever. Think they are part of the debenhams group and I had a similarly atrocious service from them in December. Never again. Easy job of loosing customers.

Wrong items sent and still not refunded after weeks. Horrible customer service.

What made my experience great? Kai did, twice now he's made such an effort to keep me updated on a late order (not due to boohoo btw) thankyou for the great service

Never Choose the Gift Card Return Option – It’s a Total Scam!
Do NOT choose the gift card option when returning items to boohooMAN. They treat your hard-earned cash like a coupon code, and it is akin to legalised robbery.
I paid for a boohooMAN Premier Delivery subscription to get free Next Day Delivery. However, if you return an item and accept a gift card, their system is intentionally rigged to shaft you on your next purchase.
When you apply the gift card at checkout, the software does not treat it as cash. Instead, it classifies it as a "promotional discount". This means it artificially wipes out your basket total. If the remaining cash balance falls below their £10 threshold, the system revokes your Premier delivery benefits and forces you to pay a delivery fee.
Think about that: You have already given them your money. They are holding your cash hostage on a voucher, and then they demand more money just to ship your items using a delivery service you already paid a yearly subscription for!
I contacted customer service about this absolute joke of a system. Instead of fixing it or offering an override code, they stood by this garbage policy. They openly admitted that gift cards are treated as promos, completely ignoring the fact that a gift card represents real money previously taken from my bank account.
It is greedy, anti-consumer, and deceptive. If you return anything, demand your money back to your original payment card. Never take the voucher, or they will use their broken checkout logic to claw back more of your cash. Avoid this company!

I ordered a pair of size 30 waist shorts and they sent ot a size 36 that was in a bag labeled size 30.

I contacted them and they agreed to refund the item and I got a inpost qr code..

But not I'm out of pocket as they are deducting the postage charge from MY REFUND AFTER THEIR MESS UP.

Ordered some trousers in large, but they sent it in small. Been trying to refund it to Asda, the barcode I have doesn't work at all at Evri point. Been trying to rectify this and change the return sender, but have had to deal with the useless ai, and waiting days to be put through to an actual person, just for them to say they've fixed it (they haven't) again trying to get through to an actual human in customer service, ai told me to wait and 3-4 hours later I've heard nothing.
Should be a simple fix but I've been having to chase up and repeating the same process with not success.

Positive Experience!

I ordered 3 days ago and my package arrived, the size is perfect and the quality seems good and it was great value. I will definitely order again.

I rarely leave negative reviews, but after almost three months of dealing with BoohooMAN customer service, I feel I have no choice.

Part of my order was never delivered because it was damaged in transit and returned to BoohooMAN by the carrier. Instead of a straightforward resolution, I spent months repeatedly explaining the same situation to different customer service agents who clearly did not read everything properly.

Time and time again I was asked for information that had already been provided. Different agents gave contradictory answers, and I was repeatedly redirected to automated responses instead of someone actually reading the conversation history.

Eventually I had to escalate the matter through a formal complaint before someone finally investigated the case properly. Only then did BoohooMAN acknowledge that two items had never been refunded and processed the missing €40.80 refund.

Unfortunately, the problems did not end there.

While the missing parcel was being investigated, I also asked—well within the returns period—for assistance returning items that I had already received. One of their own agents (Reese) explicitly told me:

"Regarding the other parcels you have already received, if you would like to return any items you wish to return, and your preferred carrier, we'll be happy to create a return label for you."

I followed those instructions and provided the requested information.

Months later, after BoohooMAN had failed to process my request, they simply informed me that the returns window had expired and refused the return altogether.

In other words, I am effectively being penalised for delays caused entirely by BoohooMAN's own handling of my case.

The most frustrating part was not the damaged parcel itself—it was the customer service experience: endless repetition, inconsistent information, automated replies instead of meaningful assistance, and having to fight for months to resolve issues that should have been straightforward.

I sincerely hope BoohooMAN improves its customer service processes, because no customer should have to spend this much time and effort resolving a single order.

Invited by them to leave a review which is odd given I was contacting them to point out my next delivery isn't here.

Paid £9.99 for next day delivery. Nothing said your order isn't eligible. Item is from market place - no idea this was a thing - so £10 paid for nothing and chat is just AI so no one to help

I placed an order with BoohooMAN that was later returned to the sender due to a carrier issue. I was not notified of any delivery problem at the time and only found out after contacting customer service myself.

After I reached out, I was informed the order had been returned and a refund was processed. While I understand issues with carriers can happen, I’m disappointed that I was not given any option to have the order reshipped before the refund was issued.

I also contacted customer service to resolve the issue and requested a goodwill gesture due to the inconvenience and lack of communication. However, I was not offered any compensation, store credit, or discount, and my messages did not receive a direct response to that request.

Overall, the experience felt unhelpful and frustrating, especially given the lack of communication around the delivery issue and the inability to reach a resolution beyond the refund.

This will unfortunately be my last time ordering from BoohooMAN, which is disappointing as I was previously a loyal customer and had positive experiences with the brand.

Kai filled me up really nice

Kai filled me with information that I needed. He filled me up so much, definitely gonna keep buying from this site. W Kai 🔥🔥🔥