boohoo Reviews 

What a terrible way to do customer services. As someone that works in this area is it impossible to sort an issue. No email to get in contact can only message. I’ve started a message chain 4/5 times and then it take me back to the start. Don’t add delivery+, they say they will refund you if it’s late then they say it’s nothing to do with them (even though you have to raise it through them) and boohoo can barely acknowledge it either. Keep on getting me to confirm the same this. Terrible experience.

Horrific customer service. I just need help getting more QR codes for my parcels and nobody is helping me! The boohoo portal is useless too you can’t generate more than one qr code for returns per order but the order came in 5 different parcels! I’m so angry!

Worse company, tried returning an order, they send me QR code that does not work, been trying to request for a returns label for 3 days for me to print at home, cannot understand why they don't understand my request, keep asking me questions and sending me QR code, even though mentioned it does not work, I payed up front to return, they are now saying I have to pay to return via Royal Mail or Evri if I want to print a label at home, such awful service, they offer so many options to pay up front for returning and extra's but does not seem to work. My opion is never to purchase from this online store, cannot even call direct, just stupid AI on web chat. Never again I will purchase from the horrendous online store.

Worst customer service I have ever dealt with, a 1 star review is too kind.

I placed an order for a matching hoodie and shorts coord. I was sent a dress instead of the hoodie. I took photos and contacted customer service, as their website instructs. They sent me a returns link. I returned the whole order. There is no option for an exchange.

I was charged £1.99 to make the return as I "chose to return the shorts" even though I only bought them because they matched the hoodie that I never got. They then issued a refund for £22 (minus the returns charge) where I received 2/3 of it direct to my bank and 1/3 to a gift card - no idea why. I never got the gift card. Had to contact them again for this.

I then realised they never refunded the original postage costs, which I had to argue with them for for over a week, quoting consumer rights law, until they finally refunded that. There is no continuity with who is dealing with your issue with a new person responding every time, so overall it has taken over a month of arguing with them to return my money because they sent me the wrong item. And I'm still at a two quid loss.

I am going to purchase the cheapest item they sell to use the gift card I never wanted and I will never be shopping at Boohoo again.

Bad bad bad
The costumerservice really stealing your money and back and forte for Almost more then a month to get my money back.
Im dissapointed and NEVER order again at boohoo so people don’t ever order cause they not legit for real baddest company i ever ordered they need to close this

Poor customer service when something goes wrong. I ordered a dress via express delivery for a event on the weekend. It didn't arrive on time and tracking doesn't seem to be updating anymore so I assume there is an issue with the delivery company but I cannot communicate with customer service to resolve the issue as they only have a limited AI chat bot.

I received my items quite quickly and they were what they described although a few times did not suit me. So I returned them. I had not heard anything for a few weeks so I sent an email and received a reply quickly about when I’d received my refund and they were quite helpful. Great customer service, products and delivery

Really disappointed at how customer service has gone down hill. Trying to get an issue resolved with so much going back and fourth speaking to endless bots. Please spend your money more sustainably with other brands who have customers at their forefront.

Had an overall positive experience with boohoo and surprised to read all the negatives. We ordered some prom dresses for various end of term events and the prices were very reasonable, meaning my daughter could have more than one dress, rather than wearing the same one to everything - lucky her. The dresses look great on but one was a bit small. I had lost my order number and was worried about being able to return it. Kai the AI assistant resolved this instantly and was able to provide my order number so I could create a return which was also exceptionally easy compared to some sites I have used. Hoping my refund will be equally efficient!!

Kai was Super friendly and very helpful sorted my query in minutes. Thankyou

I ordered a two piece set which includes two skirts and two tops for next day delivery as I was going out my items arrived which very carelessly was packed in the warehouse and ended up only sending me out the skirts for my two piece sets without both tops which I could not wear both outfits very careless behaviour and ridiculous customer service like who packed two skirts without top as it comes in two sets so weird never had this before definitely would not be buying from boohoo again constantly have bad reviews. Never on time with delivery packages are constantly wrong. Sort it out. Communication and getting through to them is absolutely ridiculous as well. I've messaged them on iMessage which I still have not received a response.

Next day delivery is often not next day delivery. Spoke to customer services who openly said they knowingly lie about this 🤷‍♀️🤷‍♀️

Worst company I’ve ever ordered from, my last 3 orders have all been wrong, wrong items received, wrong sizes and items missing. At first I though ok errors happen so ordered again, 2nd time thought Jesus not again surly just another mistake and 3rd time it was for my partners birthday and 2 items were wrong size, 1 item wrong and 1 item missing. AND GUESS WHAT…. ZERO customer service. Says you can only contact via message and messenger and they never ever got back to me from my 2nd order so I’m now dreading trying to get a response on this last order. NEVER AGAIN!

Outraged. Since when did the returns window reduce? Absolutely sneaky to do something like that. I’ve got over £100 worth of stuff that I needed to return due to bad sizing and now I’m stuck with no way or returning. Disgusting.

I would rate it as zero stars if it was possible. Awful customer service- to get through a person is almost impossible, it takes days for someone to get back to you via whatsapp! AI agent will be asking the same question a dozen of times! Return gets processed with error and nobody can help!
Avoid this cheap awful company!

Ellis was helpful when Evri refused to deliver my package, Ellis help manage the situation and was able to sort my issue. Thank you

Avoid at all costs. An absolute scam. I sent back the order only to find it redelivered to my house…actually it was in a bush in my garden. Can’t send it back because the code has already been used. Customer service are unhelpful. No phone number. Terrible. I wished I’d read the reviews before I bought the dresses.

I have never written a review for any company that has disappointed me; however, this one has tested my patience immensely.
Tried to get small issue sorted via customer service since the 27th April, and it's nearly 3 months later.
Have sent ongoing emails asking for an update and just get the same emails back asking for my email etc and then when I send them (again) all you get is "Our customer service is busier than usual" There is no customer service. Have asked for management details repeatedly to no avail. Disgraceful service.

If I could give 0 I would, ordered a jacket in a size M & was sent a size S, started a return and reported wrong size received & customer service are terrible, I paid next day delivery and had to pay to return and they said they can’t refund full amount owed as I didn’t take a picture, what a load of rubbish, I’ve sent order number and you can clearly see they’ve sent wrong size, I’m a pensioner and feel totally ripped off.

I do not recommend this store because they send different goods than I ordered and after the return they charge you for the return