Bon Accord Life Reviews 

1,136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and patient when explaining complex insurance policy options and answering everyday questions thoroughly. Consumers consistently note that the overall service is smooth, highly efficient, and carefully tailored to individual financial budgets without experiencing any annoying sales pressure. Some reviewers were not happy with persistent communication, mentioning unwanted phone calls or feeling that representatives could be intrusive after searching for different insurance options online. People also pointed out that dealing with follow-up contacts occasionally felt inconvenient when their protection plans were already being processed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that advisors are welcoming, professional,... See more

Service

Clients share positive opinions on service, noting that interactions are consistently professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting clear explanations and... See more

Price

Users describe positive interactions with price, consistently reporting affordable plans and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

Mary was very easy to talk too, explained all details very thoroughly. Had a good sense of humour and had a giggle which made me feel like I was talking to a friend. We both shared life experiences... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more


Company details

  1. Insurance Broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,136)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

I love it how Mary always takes her…

I love it how Mary always takes her time to not only answer all your questions but to really take the time to explain the options that you have. Which is really nice as you always feel you understand the whole picture, which in turn enables you to make a descion. :)
She's defenitely my go to lady.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Mary was excellent

Mary (Maryellen Hayhurst) was wonderful. She reviewed my policies and updated them accordingly. She helped me find a new Policy and didn’t push anything but listened and was very supportive throughout the process. It was really great chatting to her and I really felt that she valued me as a customer and wanted what was best for me. I think she’s a great asset to the company and I feel reassured and confident to reach out to her whenever needed. Thank you.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dominic Felice was super helpful at getting me set up with my accident cover he was very knowledgeable and knew exactly what I needed and was brilliant at talking through everything with me.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Income protection - Excellent service

A year ago, I arranged my income protection with LV through Bonaccord Life, and I was supported throughout the process by Maryellen Hayhurst. She was outstanding, kind, empathetic, and completely honest in regards to fees, exclusions and the best suited option for me.

Everything was handled smoothly and professionally, making what could have been a complicated process feel straightforward and stress-free. I never felt pushed or that I was being sold something.
I had some conditions on my cover that were due for review after 12 months, and with just a simple email, Maryellen once again provided excellent support and guidance.

Although I haven’t needed to make a claim on my policy, the service I received in setting everything up was transparent, professional, and incredibly easy. I would absolutely recommend Maryellen to anyone looking for reliable and supportive advice.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Declined cover from other company's

After being Declined cover from other company's Akeel reached out to me and took the time to explain all my options in a way that any normal person could understand without all the normal pre rehearsed spill.it was a pleasure to do business

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

I was struggling to get income protection and I managed to get the cover I wanted at a reasonable price. Excellent customer service, always called back at prearranged times. Really friendly communication. Would recommend based on my experience so far.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Struggling to get life Insurance

Due to having Cancer in recent time I was struggling to get life insurance. That was until I had a phone call from Akeel Rahman. He had explained everything to me, and helped me figure out what I would like.
I’m now covered, and am very happy with the help I received.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Wouldn't go anywhere else!

I've had the best experience with Bon Accord Life. I really feel like Maryellen listened to me and understood exactly what I was wanting to achieve - it was so appreciated. Definitely feels like a big relief to have things sorted at a great price. Thank you!

6 March 2026
Unprompted review

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